Dajzanae Whatley
Washington,DC
Summary
Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, ad providing customized solutions to build loyalty.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Cashier Team Lead
National Stadium BallPark
04.2023 - 09.2023
- Communicated with customers and team members to solve problems.
- Worked extra shifts during busy periods and covered for call-in employees to maintain service levels.
- Assisted customers by answering questions and fulfilling requests.
- Greeted customers entering store and responded promptly to customer needs.
- Built relationships with customers to encourage repeat business.
Concierge Representative
Courtyard By Marriott
05.2022 - 02.2023
- Offered friendly and efficient service to customers, handled challenging situations with ease.
- Addressed customer inquiries with timely and professional responses via phone, email and in-person interactions.
- Remedied issues quickly and effectively through active listening, conflict resolution, and dynamic communication skills.
- Managed daily operations of concierge desk and monitored staff performance to proactively address inefficiencies.
- Greeted guests upon arrival and offered directions to key amenities to cultivate quality hotel experiences.
Team Member
Shake Shack
08.2021 - 03.2022
- Kept work areas clean, organized, and safe to promote efficiency and team safety.
- Contributed to team success by completing jobs quickly and accurately.
- Learned all required tasks quickly to maximize performance.
- Worked scheduled shifts and remained available to work during coworker absences, holidays, and busy periods.
- Operated register to process payments and collect cash payment for order totals.
Sales Associate
Citi Trends
01.2021 - 07.2021
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Helped customers locate products and checked store system for merchandise at other sites.
- Prepared merchandise for sales floor by pricing or tagging.
- Rotated stock and restocked shelves to maintain product availability and store appearance.
- Managed returns, exchanges and refunds in accordance with store policy.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
Cashier
Target
11.2019 - 11.2020
- Greeted customers entering store and responded promptly to customer needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Worked flexible schedule and extra shifts to meet business needs.
- Replenished sales floor merchandise and organized shelves, racks, and bins for optimal appearance.
- Helped customers complete purchases, locate items, and join reward programs.
Education
High School Diploma -
Goodwill Excel Center
Washington, DC07.2019
Skills
POS SystemsCustomer ServiceTeam PLayerDetail-OrientedFast LearnerMulti-Tasker
Certification
- American Hotel & Educational Institute,Certified in TIPS 2019
- Comptia Cloud Essentials 2023
- Guest Service Professionals(AHLA)
Timeline
Cashier Team Lead
National Stadium BallPark
04.2023 - 09.2023
Concierge Representative
Courtyard By Marriott
05.2022 - 02.2023
Team Member
Shake Shack
08.2021 - 03.2022
Sales Associate
Citi Trends
01.2021 - 07.2021
Cashier
Target
11.2019 - 11.2020
High School Diploma -
Goodwill Excel Center