Dakari Mitchell
Charlotte,NC
Summary
Customer-focused professional with a strong foundation in technical support, help desk services, and customer service. Over four years of experience in troubleshooting, problem resolution, and client interaction across healthcare and IT environments. Adept at providing top-tier customer service, managing technical issues, and ensuring smooth system operations. Seeking a role in the information technology field to leverage strong communication skills and technical expertise.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Exercise Physiologist
Atrium Health
09.2024 - Current
- Provided customer service by educating and assisting patients with individualized exercise programs.
- Monitored patient progress and provided clear guidance on rehabilitation processes.
- Maintained detailed records and collaborated with healthcare professionals for optimal patient care.
Rehabilitation Technician
Atrium Health Cabarrus
10.2022 - 09.2024
- Assisted patients with therapeutic exercises and ensured a positive patient experience.
- Handled administrative tasks including insurance paperwork and scheduling appointments.
- Provided frontline customer support, addressing patient inquiries and resolving concerns.
Groundskeeper
Brown Investment Group
02.2021 - 10.2022
- Delivered high-quality service by maintaining property aesthetics and addressing resident concerns.
- Managed minor repairs and communicated effectively with tenants regarding service updates.
Valet Attendant
Parking Managment
06.2020 - 01.2021
- Delivered excellent customer service, resolved guest concerns, and maintained efficiency.
- Maintained professionalism in a fast-paced, customer-facing environment.
Office Assistant
M&S Supervised Living
05.2019 - 09.2019
- Provided direct customer service support via phone and in-person interactions.
- Managed and organized office documentation, ensuring smooth workflow.
- Assisted in developing technology strategies to improve business operations.
Education
B.A. - Information Technology
Western Governors University
Millcreek, UT03.2025
B.A. - Exercise Science
University of North Carolina At Charlotte
Charlotte, NC01.2022
Skills
- Ticketing Systems
- Windows 7/10/11
- HTML/CSS
- JavaScript
- Python
- Data Analysis
- Microsoft Office Suite
- Problem-Solving
- Adaptability
Certification
- Basic Life Support (BLS), 11/2022
- Introduction to IT (CS1001), 11/2023
- Introduction to Web Development (CS1005), 11/2023
Timeline
Exercise Physiologist
Atrium Health
09.2024 - Current
Rehabilitation Technician
Atrium Health Cabarrus
10.2022 - 09.2024
Groundskeeper
Brown Investment Group
02.2021 - 10.2022
Valet Attendant
Parking Managment
06.2020 - 01.2021
Office Assistant
M&S Supervised Living
05.2019 - 09.2019
B.A. - Information Technology
Western Governors University
B.A. - Exercise Science
University of North Carolina At Charlotte
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