Dakasha Leonard
Round Rock,TX.
Summary
Successful contract manger bringing skills in risk management, contract preparation and service coordination that optimize productivity, efficiency, and service quality across various environments. Administers contract terms effectively by continuously tracking progress and deliverables. Effective at handling simultaneous contract timelines and maintaining strict schedules. Specializes in healthcare delivery operations.
Overview
14
14
years of professional experience
Work History
Contract Manager
Travis County Health District- Central Health
01.2020 - Current
- Cultivate strong relationships with vendors and partners supporting administrative operations.
- Adhere to legal and contractual requirements for compliant contract processes.
- Facilitate communication between involved parties to enable timely contract sign-off.
- Monitor incoming contracts and service agreements for correct rates and reporting documentation.
- Negotiate and review contracts to protect the county's interests.
- Manage processes for tracking and monitoring contract performance.
- Track contracts and issue regular tracking reports covering current status and upcoming milestones.
- Develop strategies and planning initiatives around direct practice and network service initiatives.
- Interpret contract terms and coordinate solutions to resolve disputes on behalf of service providers.
- Manage, supervise and control execution of contracts ranging from $25,000 to $8,100,000.
- Plan, research, budget, and implement new service lines by gathering & interpreting data, and mitigating risks by analyzing contracts' potential impacts and avoiding unfavorable terms.
- Onboard and train new staff to keep team efficient and prepare team members to effectively handle demands of patient care and contracts.
- Monitor contracts' performance to detect non-compliance with terms and deficient returns and organize proactive resolutions.
- Develop business cases and present proposals to government appointed Board of Managers, Commissioner's' Court, Executive leaders, and other county elected officials.
- Work collaboratively with project management to meet required deadlines, and to support the development of policies, clinical guidelines, and standard operating procedures for programs.
- Support timely and complete billing by documenting milestones and submitting accurate invoicing paperwork.
- Launched the first medical respite facility in Austin with 5 beds in year 1 and 20 beds by year 2.
- Manage service lines for post-acute care; Skilled Nursing facilities, home health, hospice, palliative, transitions of care, medical respite. Also managed durable medical equipment, behavioral health & substance use disorders, urgent care, after-hours contact center, and clinical documentation services.
Sr. Supervisor-Clinical
Baylor Scott & White Health
07.2017 - 01.2020
- Coordinated, supervised and evaluated work of subordinates and reallocated staff and resources to meet performance requirements.
- Provided feedback, training and skill development to staff to improve accuracy, productivity and quality.
- Analyzed metrics to identify areas of opportunity, drive performance improvements and consistently exceed operational goals.
- Recruited, hired and trained staff and provided ongoing feedback and performance evaluations for development.
- Mandated policy, procedure and performance adherence for continued and increased operational efficiency and profitability.
- Managed day-to-day operations for primary care & occupational medicine departments, with onsite pathology and radiology.
- Financial planning/budgeting, overseeing revenue, expenses, and profit loss, and facility management
- Planned and developed business development strategies by organizing marketing and community relations activities for providers to develop patient panels.
- Established proven techniques and data-driven tools for patient care management through Population Health, Patient Centered Medical Home (PCMH), and Patient Centered Care Management (PCCM) care models.
- Managed 22 employees including physicians, physician residents, nurse practitioners, LVNs/CMAs, radiology and clinical laboratory technicians.
- Initiated/ Implemented Workers’ Comp Standard of Practice (SOP), Created several marketing tools, magnets, brochures, flyers, guidebooks.
- Fostered effective communication by providing constructive feedback and sharing knowledge across business lines.
Charge Capture Analyst
Dell Seton Medical Center at University of Texas
08.2016 - 07.2017
- Charge capture for multiple departments including Telemetry, Emergency Department, Dialysis, Orthopedics, and Outpatient Oncology.
- Analyzed daily patient charges for CPT coding accuracy and use EMR systems to ensure the appropriate Charge Description Master (CDM) codes are entered.
- Analyzed and researched patient medical records to verify procedure documentation.
- Data entry of charges according to Centers for Medicare & Medicaid Services’ billing guidelines.
- Monitored and recorded inaccurate coding to avoid loss revenue.
- Researched training Opportunities for nurses and administrative staff and provided daily recommendations on the revenue management process.
- Implemented process improvement for transitioning from paper to electronic medical records.
Practice Manager
Army- Brian Allgood Army Community Hospital
06.2009 - 12.2010
- Managed daily practice operations to optimize appointment scheduling, patient records management and billing functions for several departments (Primary care, Pediatrics, Internal Medicine, Radiology, Pathology, and Pharmacy) in the 248 bed 121 Combat Support Hospital & Clinical Operations for the outpatient Troop Medical Clinic (TMC) at Yongsan Army Post.
- Established and maintained budgets including profit loss, expenses, and funding of research projects to improve civilian revenue.
- Implemented programs and initiatives around Physical Health Assessments (PHA’s) for soldiers, Breast Cancer Awareness, Back to School Physicals
- Trained, developed, and evaluated employee performance.
- Managed staff performance including supervising, coaching/counseling of all staff, interviewing, hiring, and new staff training, 29 direct reports; Soldiers, DoD Civilians, and Local Nationals, including physicians, physician assistants, nurse practitioners, RNs, front desk personnel, radiology, pathology, and counseling services.
- Completed Contract Management Training.
- Managed contracted employees, equipment, and services.
- Provided outstanding support to entire staff which helped improve process flow and boosted efficiency of clinic operations improving patient care outcomes.
Education
Master of Science - Healthcare Management
Touro University
Cypress, CA.Bachelor of Science - Health Service Administration
Our Lady of the Lake College
Baton Rouge, LaAssociate of Science - Arts and Science
Our Lady of the Lake College
Baton Rouge, LaLTCA- Certificate Program - undefined
Texas State University
San Marcos, TX2018
Skills
- Contract Development and Management
- Contract Pricing
- Equipment Purchase Planning
- Planning and Prioritization
- Operational Efficiency
- Operational Improvements
- Event Networking
- Financial and Operational Reporting
- Public speaking
- Microsoft Office
- Coordinate Service Contracts
- Various electronic health record systems
- Project Management and contract management tools
Additional Information
- PROFESSIONAL HONORS- Community Health Champion, Kentucky Colonel, Excellence in Action Award, Commander's Coin for Excellence, Civilian Service Award for outstanding service.
Affiliations
Alpha Kappa Alpha Sorority, Incorporated
Timeline
Contract Manager
Travis County Health District- Central Health
01.2020 - Current
Sr. Supervisor-Clinical
Baylor Scott & White Health
07.2017 - 01.2020
Charge Capture Analyst
Dell Seton Medical Center at University of Texas
08.2016 - 07.2017
Practice Manager
Army- Brian Allgood Army Community Hospital
06.2009 - 12.2010
Master of Science - Healthcare Management
Touro University
Bachelor of Science - Health Service Administration
Our Lady of the Lake College
Associate of Science - Arts and Science
Our Lady of the Lake College
LTCA- Certificate Program - undefined
Texas State University
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