Dakayla Cherry
Watertown,Tennessee
Summary
Dynamic customer service professional with a proven track record at Bee Well Urgent Care, excelling in attention to detail and time management. Recognized for enhancing client satisfaction through effective communication and efficient service delivery. Skilled in managing high-pressure situations while maintaining a welcoming atmosphere, ensuring positive experiences for all guests.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Front Desk Receptionist
Bee Well Urgent Care
03.2024 - 04.2025
- Delivered outstanding first impressions by warmly greeting visitors upon arrival at the front desk.
- Managed high-volume phone calls, directing inquiries to appropriate personnel for prompt resolution.
- Enhanced customer satisfaction by providing efficient and professional front desk services.
- Handled sensitive customer information with confidentiality, adhering to company privacy guidelines.
- Developed strong working relationships with team members, fostering a positive work environment.
- Expedited check-in and check-out procedures for guests, ensuring seamless experiences during their visits.
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Collected room deposits, fees, and payments.
- Supported administrative tasks such as filing, data entry, and document preparation for more efficient office workflow.
Host
ML Rose
01.2022 - 02.2024
- Handled high-pressure situations with composure, effectively managing large parties or unexpected events during busy shifts.
- Answered customer questions about hours, seating, and menu information.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
- Enhanced customer satisfaction by promptly greeting and seating guests upon arrival.
Customer Service
Stardust Entertainment
04.2019 - 11.2022
- Exhibited excellent communications and customer service relations skills.
- Provided excellent customer service for positive experiences and returning patrons.
- Maintained appearance and cleanliness of food service areas during events.
- Enhanced customer satisfaction by providing exceptional food service and maintaining a clean, welcoming environment.
- Ran POS system
- Handled Cash
- Count Cash
- Counted Inventory
- Took food orders from customers
Online Personal Shopper
Kroger
12.2021 - 04.2022
- Placed completed orders in labeled, temperature-appropriate storage pending customer pick up.
- Reviews orders prior to pick up for accuracy and purchase-by dates.
- Maintained high satisfaction ratings by completing orders quickly and making good selections for customers.
- Worked productively with customers to meet order requirements and service expectations.
- Consistently met deadlines and quality goals for accuracy and timeliness.
- Tracked substitutions and informed customers of changes.
- Collaborated with fellow personal shoppers to exchange insights and best practices for maximizing client satisfaction.
- Streamlined order processing, accurately selecting items and ensuring timely delivery to clients.
Host
Logan's Roadhouse
09.2019 - 02.2021
- Provided exceptional customer service by attentively listening to guest needs and promptly addressing any concerns or issues.
- Supported servers, food runners, and bussers with keeping dining area ready for every guest.
- Contributed to team success through effective communication and cooperation with coworkers and management.
- Increased restaurant efficiency by maintaining an organized host stand, including menus, reservation logs, and seating charts.
- Maintained a clean and welcoming atmosphere by quickly addressing spills and resetting tables after guest departure.
- Worked with front of house staff to move tables and adjust seating to accommodate groups with special requests.
- Took reservations by phone and walk-in, keeping scheduling demands, and kitchen output in time to avoid overbooking.
- Facilitated positive first impressions for guests through friendly greetings, professional attire, and genuine enthusiasm for their visit.
- Implemented table rotation system for optimal server workload distribution, resulting in improved service quality.
- Monitored dining area capacity to prevent overcrowding while maximizing available seating during peak hours.
Education
NA
Watertown High School
Watertown, TN05-2019
Skills
- Customer service
- Attention to detail
- Time management
- Listening skills
Certification
Medical Coding Certificate
Languages
English
Full Professional
Timeline
Front Desk Receptionist
Bee Well Urgent Care
03.2024 - 04.2025
Host
ML Rose
01.2022 - 02.2024
Online Personal Shopper
Kroger
12.2021 - 04.2022
Host
Logan's Roadhouse
09.2019 - 02.2021
Customer Service
Stardust Entertainment
04.2019 - 11.2022
NA
Watertown High School
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