Dakeem Blackiston
Summary
Capable IT professional experienced in working with users to resolve problems with computer systems, mobile devices and peripheral equipment. Knowledgeable about usability and security concerns. Comfortable working alone or on a team to successfully investigate and troubleshoot problems.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Technical Sales Consultant
AT&T
Mary Esther, FL
07.2022 - 08.2023
- Placed orders and answered customer questions in-person, through email, and over the phone to maximize customer service.
- Provided guidance on the selection of hardware components based on customer requirements.
- Assisted in the installation, testing and maintenance of hardware and software systems.
Apple Technician
Apple Inc.
New Castle, DE
05.2019 - 04.2022
- Juggled multiple projects and tasks to ensure high quality and timely delivery
- Implemented preventive maintenance procedures to ensure optimal performance of systems.
- Created detailed reports outlining diagnostic results for each job completed.
Aerospace Medical Technician
Air National Guard
New Castle, DE
07.2018 - Current
- Assisted in developing long-term plans that would help the organization reach its goals.
- Responded quickly to medical emergencies in a variety of settings including high altitude environments.
- Adhered strictly to HIPAA guidelines when transporting confidential information about patients between facilities.
Education
High School Diploma -
William Penn High School
06.2018
Skills
- Network protocols
- Risk Assessment
- Reporting and documentation
- Data Security
- Problem-Solving
- Intrusion Detection
Certification
- 2024, CompTIA CYSA+
- 2024, CompTIA Security+
- 2023, IT support professional
- 2020, NREMT
- 2018, Secret clearance
Timeline
Technical Sales Consultant
AT&T
07.2022 - 08.2023
Apple Technician
Apple Inc.
05.2019 - 04.2022
Aerospace Medical Technician
Air National Guard
07.2018 - Current
High School Diploma -
William Penn High School
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