Summary
Overview
Work History
Education
Skills
Timeline
Generic

Dakeltra Brown

Southaven,MS

Summary

Dedicated Medical Assistant with extensive experience at UAB Medicine, excelling in patient care and clinical documentation. Proven ability to enhance office operations and ensure HIPAA compliance. Skilled in vital sign monitoring and patient scheduling, fostering strong relationships with patients through exceptional customer service. Committed to maintaining a safe and efficient clinical environment.

Efficient Medical Assistant with solid foundation in providing clinical and administrative support in healthcare settings. Proven ability to assist in patient care, manage medical records, and support office operations. Demonstrated skill in patient communication and multitasking in fast-paced environments.

Overview

22
22
years of professional experience

Work History

Medical Assistant

MED HELP
02.2014 - 02.2024
  • Sanitized, restocked, and organized exam rooms and medical equipment.
  • Obtained client medical history, medication information, symptoms, and allergies.
  • Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
  • Performed medical records management, including filing, organizing and scanning documents.
  • Maintained a safe and clean clinical environment by adhering to infection control guidelines and disposing of biohazardous waste properly.
  • Assisted physicians with minor surgeries, including preparing operating room and sterilizing instruments.
  • Kept medical supplies in sufficient stock by monitoring levels and submitting replenishment orders before depleted.
  • Coordinated patient referrals to specialists or other healthcare providers as needed for comprehensive care management plans.

Phlebotomist

St Vincent's University Hospital
10.2017 - 12.2023
  • Improved patient comfort by efficiently drawing blood samples using various techniques such as venipuncture and capillary puncture.
  • Assembled tourniquets, needles, and blood collection devices to prepare work trays.
  • Packaged and shipped specimens to central lab daily.
  • Used personal protective equipment correctly to protect coworkers and patients.
  • Excelled in high-pressure situations, maintaining composure and professionalism during peak hours and emergency scenarios.
  • Organized daily work based on collection priority.

Medical Assistant

UAB Medicine
05.2010 - 05.2015
  • Implemented care and efficiency improvements to support and enhance office operations.
  • Measured patient spirometry.
  • Sanitized, restocked, and organized exam rooms and medical equipment.
  • Followed appropriate procedures to minimize patient's exposure to radiation.
  • Conducted monthly and quarterly inventory of supplies using facility cost reporting records.
  • Obtained client medical history, medication information, symptoms, and allergies.

Phlebotomist

ANY DAY LABS
04.2002 - 11.2012
  • Enhanced patient experience through compassionate care and communication during blood draw procedures.
  • Labeled transfer tubes and followed exact directions for handling and storing specimens for transport.
  • Maintained a high level of accuracy in labeling and tracking specimens, ensuring proper testing and timely results.
  • Centrifuged blood samples as outlined in clinical protocols.
  • Completed proper sanitation and cleaning of equipment and work areas between patients.
  • Reduced contamination risks by strictly adhering to infection control protocols and maintaining a clean work environment.
  • Tracked collected specimens by initialing, dating, and noting times of collection.
  • Stocked phlebotomy cart or carrier with appropriate supplies.
  • Demonstrated adaptability by effectively performing blood draws on diverse patient populations, including pediatric, geriatric, and challenging cases.
  • Established and maintained positive working relationships with patients, staff and clinical personnel to build trust and camaraderie.

Medical Assistant

Lifestyle ManageMENT
11.2003 - 09.2010
  • Reduced wait times by swiftly processing insurance claims, verifying coverage, and obtaining pre-authorizations when necessary.
  • Assisted in the development of clinic policies and procedures to ensure compliance with industry standards and regulations.
  • Assisted with billing and coding processes, ensuring accurate insurance claims and patient invoicing.
  • Assisted with routine checks and diagnostic testing by collecting and processing specimens.

Education

High School Diploma -

Whitehaven High
Memphis, TN
05-2002

Skills

  • HIPAA compliance
  • Patient scheduling
  • Customer service
  • Medical terminology knowledge
  • Medical terminology
  • Vital sign monitoring
  • EMR / EHR
  • Direct patient care
  • Clinical documentation

Timeline

Phlebotomist

St Vincent's University Hospital
10.2017 - 12.2023

Medical Assistant

MED HELP
02.2014 - 02.2024

Medical Assistant

UAB Medicine
05.2010 - 05.2015

Medical Assistant

Lifestyle ManageMENT
11.2003 - 09.2010

Phlebotomist

ANY DAY LABS
04.2002 - 11.2012

High School Diploma -

Whitehaven High

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