Summary
Overview
Work History
Education
Skills
Timeline
Generic

Dakerra Crawford

Evansville,IN

Summary

To obtain a full-time position in a setting where I can utilize my training and superb customer service skills. I am extremely dependable and hardworking and will be an asset to any company/organization.

Overview

12
12
years of professional experience

Work History

Patient Access Specialist

Deaconess Midtown Hospital
10.2023 - 11.2024
  • Maintained patient confidentiality by adhering to HIPAA guidelines and hospital policies.
  • Provided exceptional customer service, addressing patient concerns promptly and professionally.
  • Collected and entered patient demographic and insurance data into computer database to establish patient's medical record.
  • Handled sensitive situations involving distressed patients with empathy maintaining professionalism throughout interactions.
  • Collected and validated patient demographics and insurance information.
  • Secured patient information and confidential medical records in compliance with HIPAA privacy rule standards to protect patient's privacy.
  • Participated in ongoing training programs to stay current with industry trends and best practices in patient access services.
  • Reduced billing errors by verifying demographic information and updating records as needed.
  • Educated patients on available resources, programs, and financial assistance options to optimize their healthcare experience.
  • Assisted in revenue cycle management by timely collecting co-payments, deductibles, and other financial responsibilities from patients.
  • Stayed calm under pressure to and successfully dealt with difficult situations.
  • Provided excellent customer service to patients and medical staff.
  • Verified patient insurance eligibility and entered patient information into system.
  • Processed payments using cash and credit cards, maintaining accurate records of transactions.
  • Greeted and assisted patients with check-in procedures.
  • Trained new staff on filing, phone etiquette and other office duties.

Bank Teller

First Financial Bank
12.2022 - 07.2024
  • Managed high-volume transactions during peak hours while maintaining attention to detail, ensuring seamless customer experience.
  • Balanced cash drawers accurately at the end of each shift, minimizing discrepancies in financial records.
  • Answered customer inquiries regarding account balances, transaction history, services charges, and interest rates.
  • Established trust with clients by maintaining confidentiality and protecting sensitive financial information.
  • Answered telephone inquiries on checking and savings accounts, loans, and lines of credit.
  • Processed customer transactions promptly, minimizing wait times.
  • Educated customers on use of banking website and mobile apps.
  • Provided customer records, account statements and copies of checks.
  • Logged cashier's checks and other transactions to maintain accurate account records.
  • Placed orders for customer checks and verified starting numbers.

Customer Fulfillment Associate

Amazon
08.2023 - 02.2024

Sortation Associate

Amazon
08.2023 - 02.2024
  • Supported warehouse operations with manual loading, unloading, and palletizing of packages.
  • Moved pallets and packing material to designated vacant storage areas for operational safety.
  • Maintained a safe work environment through proper handling of packages and equipment.
  • Increased productivity by working collaboratively with team members to meet deadlines.
  • Ensured accurate package delivery with attention to detail in labeling and scanning processes.
  • Streamlined workflow by keeping work area organized and free from obstructions during shifts.
  • Completed required safety trainings and adhered to all company policies for optimal workplace safety.
  • Adapted swiftly to changes in schedules or workflows while maintaining high-quality output under pressure.
  • Facilitated smooth package flow with efficient conveyor belt system operation and monitoring.
  • Troubleshot technical issues with scanning equipment quickly, minimizing downtime during shifts.
  • Followed safety protocols while handling and sorting mail for personal safety purposes.

Inventory Control Associate

Carhartt
11.2020 - 12.2022
  • Prepared and labeled items to be packaged and shipped to their appropriate locations

Resident Assistant

Oak Ridge Retirement Center
05.2016 - 11.2020
  • Assisted geriatric clients with activities of daily living while also passing medicine, ensuring their constant safety and security

Teacher

Life Christian Daycare Plus
06.2012 - 05.2016
  • Ensured the safety and well-being of children while also monitoring the learning and development of each child

Education

Hopkins County Central High School
Madisonville, KY
05.2012

Skills

  • Organizational skills
  • Team player
  • Microsoft experience
  • Computer skills
  • Attention to detail
  • Hard worker
  • Friendly and reliable
  • Insurance billing
  • Professionalism and ethics
  • HIPAA compliance
  • Front desk operations
  • Paging systems
  • Insurance verification
  • Patient registration
  • Co-payment collection
  • Healthcare software
  • Phone and email etiquette
  • Customer service
  • Multitasking and organization
  • Money handling
  • Patient check-in
  • Payment processing
  • Scheduling diagnostic procedures
  • Friendly and outgoing
  • Data entry
  • Verbal and written communication
  • Insurance verifying
  • Calm and effective under pressure
  • Communicating to patients and families
  • Patient documentation
  • Payment collection

Timeline

Patient Access Specialist

Deaconess Midtown Hospital
10.2023 - 11.2024

Customer Fulfillment Associate

Amazon
08.2023 - 02.2024

Sortation Associate

Amazon
08.2023 - 02.2024

Bank Teller

First Financial Bank
12.2022 - 07.2024

Inventory Control Associate

Carhartt
11.2020 - 12.2022

Resident Assistant

Oak Ridge Retirement Center
05.2016 - 11.2020

Teacher

Life Christian Daycare Plus
06.2012 - 05.2016

Hopkins County Central High School

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