Dakesha Scrivens
Hartford,CT
Summary
Acquired a position to utilize competencies and experience, facilitating personal development and career mobility.
Overview
30
30
years of professional experience
1
1
Certification
Work History
Paraprofessional/Behavior Technician
Windsor Board of Education
Windsor, CT
08.2025 - Current
- Facilitated instructional support for diverse student populations, enhancing teaching effectiveness.
- Facilitated classroom activities and provided individualized attention to students.
- Developed and executed behavioral management strategies to enhance learning environments.
- Collaborated with educators to develop lesson plans and educational materials.
- Monitored student progress and communicated observations to teaching staff.
- Supported special education programs by assisting with individualized education plans (IEPs).
- Improved classroom management by assisting teachers with behavioral interventions and monitoring student progress.
- Supervised students during non-instructional periods such as lunch, recess, or field trips, ensuring safety at all times.
- Fostered a positive learning environment by establishing strong rapport with students, parents, and faculty members.
- Supported special education teachers in implementing accommodations and modifications for students with diverse learning needs.
Short-Term Disability Case Manager
MetLife
Bloomfield, CT
09.2023 - 07.2025
- Managed short-term disability claims, ensuring compliance with regulatory guidelines and company policies.
- Evaluated medical documentation to determine eligibility for benefits, applying critical thinking and attention to detail.
- Collaborated with healthcare providers to obtain necessary information, facilitating timely claim processing and resolution.
- Conducted thorough case reviews, identifying trends and recommending process improvements to enhance service delivery.
- Implemented best practices for case management, contributing to improved client satisfaction and reduced turnaround times for claims processing.
- Acted as liaison between claimants and internal departments, resolving issues and ensuring clear communication throughout the process.
- Demonstrated exceptional customer service skills when communicating with clients and medical professionals, cultivating strong professional relationships that facilitated effective case management.
- Provided compassionate assistance to clients experiencing difficult situations, ensuring they received appropriate support throughout the process.
- Conducted comprehensive evaluations of medical records to determine eligibility for benefits accurately and efficiently.
- Collaborated with healthcare providers to gather necessary information quickly, expediting case resolutions.
Direct Support Staff
Allied Community Resources
East Windsor, CT
10.2014 - 06.2020
- Assist/monitor/teach individuals with preparation of daytime activities; encourage good personal hygiene, and behavior appropriate in their home or apartment.
- Teach community integration; assist individuals in joining community organizations of their choice.
- Assist/monitor/teach individuals as needed in grocery shopping, menu planning, meal preparation and clean up
- Ensures that people exercise their rights and that rights are not restricted without due process, ensures people are treated with dignity and respect.
Residential Counselor
REM CT/The Mentor Network
Middletown, CT
06.2009 - 09.2011
- Establish a therapeutic relationship with the individual receiving services to ensure effective guidance, support and service delivery.
- Maintain confidentiality, respect human rights and practice universal precautions in accordance with The Mentor Network policy.
- Promote positive relationships with consumers, families and community representatives.
- Comply with federal, state, and local licensing rules and regulations.
Suspended Billing Representative
Apria Healthcare
Cromwell, CT
07.2007 - 07.2008
- Screened and resolved patient problems; referring to manager for resolution when necessary.
- Entered into database physicians' completed, signed CMNs/prescriptions.
- Utilized ENF process to identified and report errors to supervisors.
- Matched diagnoses to corresponding insurance benefits, ensuring reimbursements were received.
- Requested adjustments on accounts, recommending necessary changes to supervisor.
Enteral Intake Coordinator
Apria Healthcare
Cromwell, CT
09.2006 - 07.2007
- Verified insurance eligibility and benefits of new and existing patients.
- Obtained required authorizations for medical treatment and releases; processed orders and reimbursements.
- Eliminated or minimized co-payment and co-insurance problems through effective client counseling.
- Ensured regulatory compliance with all completed CMN/LMN/prescriptions/authorizations.
- Performed internal quality audits relevant to management of patients' files.
Community Support Companion
Independent Living Solutions
Waterbury, CT
04.2006 - 07.2007
- Provided support for individuals with developmental disabilities; in-home and outside of home.
- Worked cooperatively with a dedicated team of care professionals; social workers, case managers, etc.
- Maintained highest levels of confidentiality, exercising knowledge of privacy and HIPAA regulations.
- Ensured mental and physical well-being of clients, while enhancing their independent living skills.
Community Living Support Staff
Goodwill Industries of Western Connecticut
Manchester, CT
07.2004 - 10.2006
- Documented appropriate forms, programs and other paperwork.
- Interacted closely with consumers, providing assistance with hygiene care, meals preparation, and administration of medications.
- Promoted independence through daily living activities, programs and community interaction.
- Transported consumers to scheduled and non-scheduled programs and activities.
- Assisted consumers with banking and budget management.
Legal Office Assistant
Howd & Ludorf
Hartford, CT
01.1997 - 10.2005
- Coordinated and maintained meeting schedules via Outlook; scheduling conference calls and preparing travel arrangements.
- Answered multiple-line switchboard; screening calls and resolving client issues.
- Copied, faxed and filed confidential client records.
- Processed invoices and expense reimbursements.
- Logged attorneys’ billable hours worked on cases.
- Managed accounts payable and accounts receivable.
Residential Counselor
May Institute
Manchester, CT
11.2002 - 10.2003
- Assisted with development and implementation of consumer service and behavior plans; transitioning consumer to increased independent living experience.
- Transported clients to appointments and recreational activities.
- Performed light housekeeping, including laundry service.
- Established a relationship with clients based upon mutual respect and trust; enabling greater independence.
Office Assistant/Clerk
Manpower Temporary Agency
Hartford, CT
02.1996 - 01.1999
- Performed secretarial/clerical functions, including filing, data entry, photocopying and faxing.
- Answered incoming telephone calls, greeted/assisted visitors, and prepared reports for board meetings.
- Scheduled appointments and meetings; coordinated conference calls.
- Assisted in maintaining a professional office environment.
Education
Bachelor’s Program - Human Service
Springfield College
Springfield, MAundefined
Christiana High School
Newark, DelawarePharmacy Technician Program
Asnuntuck Community College
Enfield, CTSkills
- Safety awareness
- Behavioral support
- Transportation assistance
- Meal preparation
- Activity planning
- Patience and tact
- Personal care assistance
- First aid and CPR
- Problem-solving
- Time management
- Multitasking and organization
- Daily living support
- Compassionate caregiving
- Direct patient care
- Team collaboration
- HIPAA compliance
- Health and safety requirements
- Active listening
- Adaptability and flexibility
- Verbal and written communication
- Case documentation
- Transportation
- Relationship building
- Positive reinforcement
- Social skills development
- Behavioral management
- Goal setting
- Behavior redirection
Certification
- State of Connecticut DDS – Medication Administration
- Allied ABI Waiver, First Aid
- Cardiopulmonary Resuscitation (CPR)
- Physical Management Training (PMT)
- Joslin Diabetes Education Program
Timeline
Paraprofessional/Behavior Technician
Windsor Board of Education
08.2025 - Current
Short-Term Disability Case Manager
MetLife
09.2023 - 07.2025
Direct Support Staff
Allied Community Resources
10.2014 - 06.2020
Residential Counselor
REM CT/The Mentor Network
06.2009 - 09.2011
Suspended Billing Representative
Apria Healthcare
07.2007 - 07.2008
Enteral Intake Coordinator
Apria Healthcare
09.2006 - 07.2007
Community Support Companion
Independent Living Solutions
04.2006 - 07.2007
Community Living Support Staff
Goodwill Industries of Western Connecticut
07.2004 - 10.2006
Residential Counselor
May Institute
11.2002 - 10.2003
Legal Office Assistant
Howd & Ludorf
01.1997 - 10.2005
Office Assistant/Clerk
Manpower Temporary Agency
02.1996 - 01.1999
Bachelor’s Program - Human Service
Springfield College
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Christiana High School
Pharmacy Technician Program
Asnuntuck Community College