Dakeya Yancey
Rocky Mount,NC
Summary
Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results. Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options.
Overview
9
9
years of professional experience
Work History
Loan Support Associate
PNC Financial Services Group Inc
01.2015 - Current
- Process and reconcile transactions in accordance with established policies and procedures.
- Reviews transactions and related documents and verifies work processes to ensure completeness, accuracy and conformance to established service levels and applicable policies and procedures
- Process and reconcile delinquent accounts to bring current to prevent from charge off through assigned accounts and portfolio from a sharepoint site.
- Process voluntary payments from customers
- Enter and key debit/credit accounts through an IMT system using a spreadsheet database
- Review and process delinquent loan accounts to bring current such as personal line of credit, auto, and business credit cards
- Managed over 150 calls of inbound/ outbound calls per day
- Contacted debtors/ borrowers regarding the status of their account
- Received inbound calls from borrowers to process payments, and or set up on assistance relief programs
- Documented and maintained all incoming and outgoing collection efforts
- Reviewed, processed, and post payments through Make Payment Portal system
- Addressed inquiries and issues of borrowers in a timely professional manner.
Education
High School Diploma -
Nash Community College
Rocky Mount, NCSkills
- Ability to Work in a fast paced environment
- Time management and organizational skills
- Good interpersonal and customer service skills
- Ability to work with strict deadlines
- Willingness to learn new roles, responsibilities to grow and advance
- Dedicated professional with history of meeting company goals utilizing consistent and organized practices Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand Enthusiastic and eager to contribute to team success through hard work, attention to detail and excellent organizational skills Clear understanding of training has motivated me to learn, grow and excel
- Customer Support
- Team Support
Timeline
Loan Support Associate
PNC Financial Services Group Inc
01.2015 - Current
High School Diploma -
Nash Community College
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