Dakia Cooper
Ozark
Summary
Offering 4 years in customer service experience. Extensive professional experience in customer service, account management , customer relations management, proficient in MS Office and QuickBooks, excellent written and verbal communication skills strong attention to detail and ability to multitask. Strong technical aptitude, excellent problem solving skills Organized and efficient Data Entry Clerk with 4 years of experience in data organization, proofreading and word processing. Multi-talented in smoothly handling office administration support tasks. Team player works to support group efforts to meet critical deadlines.
Overview
5
5
years of professional experience
Work History
Customer Service Representative
MCI Telecommunications
01.2022 - 07.2024
- Enhanced customer satisfaction by efficiently processing and resolving data-related issues.
- Streamlined data entry tasks for improved accuracy and reduced processing times.
- Developed comprehensive understanding of company products, services, and policies to better assist customers. Implemented time-saving techniques in data processing, increasing overall productivity.
- Maintained accurate records of customer interactions, transactions, comments, and complaints for reference and analysis purposes.
- Managed high inbound call volumes while providing exceptional customer support and maintaining professional composure.
- Improved first-call resolution rates with thorough issue analysis and effective problem-solving techniques
Data Entry Clerk
Everise Communications
10.2019 - 12.2021
- Enhanced data accuracy by meticulously reviewing and correcting errors in spreadsheets and databases.
- Increased team efficiency by training new data entry clerks on company software, processes, and best practices.
- Streamlined workflow with automation techniques, reducing manual input time and minimizing potential for human error.
- Expedited data entry tasks through the use of keyboard shortcuts and customized software tools. Improved database integrity by regularly updating records to ensure relevancy and accuracy of information.
- Supported various departments with ad hoc data entry requests, enabling them to make informed decisions based on accurate information.
Skills
- MS Word
- MS Excel
- MS Outlook
- MS Powerpoint
- MS Publisher
- Adobe Acrobat
- Spreadsheet Creation
- File Organization
- Quickbooks
- 80/WPM
- Data Security
- Data Accuracy
- Document Scanning
- Office Administration
Timeline
Customer Service Representative
MCI Telecommunications
01.2022 - 07.2024
Data Entry Clerk
Everise Communications
10.2019 - 12.2021
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