DA'KIRRA ANDERSON
Summary
Experienced worker with a strong focus on customer satisfaction and high-quality service. Skilled in training new team members, enforcing performance standards, and providing continuous feedback. Proficient in memorizing menu ingredients and recommending appropriate pairings. Demonstrated expertise in maintaining a sanitary environment and resolving guest concerns quickly. Excellent communication and problem-solving abilities, with a track record of creating memorable moments for guests.
Professional with significant experience in passenger service and operations. Adept at managing boarding processes, resolving customer inquiries, and ensuring compliance with airline policies. Strong focus on teamwork, adaptability, passenger privacy and achieving results. Reliable and effective in dynamic environments, with skills in communication, problem-solving, and customer satisfaction.
Professional in aviation industry, prepared for role that demands attention to detail and customer service excellence. Experienced in managing boarding procedures and resolving passenger issues swiftly to ensure seamless operations. Focused on team collaboration and adapting to dynamic airport environments, possessing strong communication and problem-solving skills.
Experienced with curriculum development, ensuring educational content meets all necessary standards and engages students. Utilizes range of teaching methods to address different learning styles, promoting well-rounded understanding of subjects. Strong understanding of classroom management techniques to maintain productive and respectful learning environment.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Gate Agent
Horizon Air
01.2025 - Current
- Processed upgrades and standby requests, maximizing revenue opportunities for the airline while accommodating passenger needs.
- Demonstrated strong knowledge of airline policies and procedures to ensure seamless gate operations.
- Assisted customers with seat availability, gate announcements and flight status to increase boarding efficiency.
- Coordinated closely with ramp agents to ensure proper loading of baggage onto aircrafts according to weight limits.
- Assisted passengers with special needs, ensuring a comfortable and hassle-free travel experience.
- Utilized company software efficiently for ticketing transactions, processing payments securely while maintaining accurate records.
- Checked in passengers efficiently, verifying identification and travel documents for accuracy and compliance with airline policies.
- Managed passenger boarding, ensuring accurate ticket verification and seat assignments.
- Provided updated flight information to passengers, keeping them informed of any changes or delays in their travel plans.
- Managed irregular operations such as delays or cancellations calmly, taking necessary action to minimize impact on passengers'' travel plans.
Teacher
Bright Horizons Early Learning Developmental Center
11.2023 - 07.2024
- Managed student behavioral issues to optimize classroom learning environment
- Developed and maintained classroom environment conducive to learning and appropriate for social and emotional development of students
- Provided feedback to parents regarding student's academic growth and behavioral development
- Promoted critical thinking to help students develop problem-solving skills
- Facilitated small group instruction to meet the needs of each student
- Differentiated instruction using hands-on, active learning techniques
- Assessed student learning styles in order to differentiate instruction and meet the needs of diverse learners
- Created and maintained clean, safe and organized learning environment
- Practiced positive, consistent discipline in classroom management
- Developed strong relationships with students, parents, and colleagues by maintaining open lines of communication and fostering a supportive learning environment.
- Managed classroom behavior effectively by establishing clear expectations, modeling appropriate conduct, and consistently enforcing established rules and consequences.
- Enhanced classroom engagement through the use of interactive teaching methods, such as group projects and hands-on activities.
- Promoted a positive learning environment through the use of differentiated instruction and individualized support for diverse learners.
- Modified general education curriculum for special-needs students using various instructional techniques and technologies.
- Delivered effective and differentiated classroom instruction to range of neurodiverse students.
Server/Trainer
TopGolf
07.2022 - 01.2024
- Mentored new hires through the training process, ensuring they became productive team members quickly and efficiently.
- Trained new team members on restaurant procedures, menu items, and performance strategies.
- Addressed customer concerns promptly and professionally, resolving issues and preventing negative reviews or feedback.
- Demonstrated strong knowledge of food and beverage service standards and led by example to instill in new servers.
- Maintained cleanliness standards throughout dining areas, contributing to a positive dining experience for guests.
- Developed strong relationships with regular customers, encouraging repeat business and loyalty to the establishment.
- Enhanced customer satisfaction by providing efficient and friendly service during peak hours.
- Ensured accurate order taking and input into POS systems, reducing errors in food preparation and billing processes.
- Worked closely with fellow servers to coordinate efforts during busy periods, promoting teamwork and efficient service.
- Assisted event coordinators in the seamless execution of events by efficiently setting up and breaking down venues.
- Optimized table settings for maximum efficiency in serving guests while maintaining elegant presentation standards.
- Exhibited strong multitasking abilities by managing multiple guest requests simultaneously without sacrificing quality or attention to detail.
Budtender
Shawn Kemps Cannabis
01.2022 - 05.2022
- Answered questions about medicinal and recreational uses and effects and qualities of different strains
- Checked guests' photo identification for validity and age requirements
- Sold flowers, concentrates and edibles in fast-paced environment
- Restocked supplies and arranged displays
- Promoted a welcoming atmosphere by greeting each customer warmly upon arrival, fostering an inclusive environment that encouraged return visits.
- Employed effective cash handling procedures for accurate accounting of daily sales transactions while minimizing discrepancies or losses.
- Assisted in maintaining a clean, organized, and visually appealing store environment to ensure a positive shopping experience for customers.
Bartender/Server
CHEERS BAR & GRILL
06.2021 - 10.2021
- Cultivated warm relationships with regular customers
- Explained menu items and suggested appropriate options for food allergy concerns
- Bussed and reset tables to keep dining room and work areas clean
- Kept register accurate through correct billing, payment processing and cash management practices
- Checked identification for minimum age for sale of alcoholic beverages
- Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs
- Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals and walk-in business
- Quickly and clearly communicated dining orders to kitchen staff, directing attention to special requests or dietary restrictions
Seasonal Kitchen Lead/Cashier
Sports
03.2020 - 12.2020
- Checked guests' photo identification for validity and age requirements
- Worked with POS system to place orders, manage bills
- Cultivated warm relationships with regular customers
- Explained menu items and suggested appropriate options for food allergy concerns
- Kept register accurate through correct billing, payment processing and cash management practices
- Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs
- Monitored inventory levels to prevent stock shortages during peak service hours or special events.
- Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals and walk-in business
- Implemented health and safety protocols to maintain compliance with local regulations and industry best practices.
- Quickly and clearly communicated dining orders to kitchen staff, directing attention to special requests or dietary restrictions
- Assisted in hiring decisions for new kitchen staff members based on experience, skill set alignment, and cultural fit within the existing team dynamic.
- Kept bar organized and clean during busy hours
- Efficiently managed multiple tasks simultaneously while maintaining a professional demeanor
- Developed strong working relationships with customers and staff
Receptionist
LA Fitness
03.2018 - 12.2018
- As a receptionist my duties were; greeting members, checking them in and assisting them when help was needed
- I also was responsible for making sure the weight floor was taken care of and that the pool chemicals were always balanced
- I was also in charge of taking payments for billing
Education
Esthetics -
Washington Spa Academy
Bellevue, WAHigh School Diploma -
Renton Technical College
Renton, WA01-2020
Skills
- Item Promotion
- Patron Satisfaction
- High-Volume Dining
- Guest Relations Management
- Cash Handling
- Order Accuracy
- Kitchen Staff Coordination
- Quality Control
- Check Payment Processing
- Training Expertise
- Attending Multiple Customers
- Alcohol Ordering
- Aloha POS
- Liquor, Beer and Wine Knowledge
- Responsible Alcohol Service
- Policy Enforcement
- Staff Scheduling
- Paperwork Processing
- Complaint resolution
- Product Knowledge
- Data Collection
- Customer Service
- Prioritization
- Excellent communication
- Problem-solving abilities
- Passenger assistance
- Airport safety regulations
- First aid training
- Travel documentation verification
- Emergency procedures
- Cross-cultural awareness
- Ticketing and boarding
- Disability assistance
- Security awareness
- Quick thinking
- Customer service
- Strong work ethic
- Organization and multitasking
- Friendly, positive attitude
- Problem-solving
- Time management
- Attention to detail
- Flexible and adaptable
- Dependable and responsible
- Critical thinking
- Computer skills
- Calm under pressure
- Active listening
- Decision-making
Certification
- Food Handler Certification
- ServSafe Alcohol
- First Aid & CPR
Timeline
Gate Agent
Horizon Air
01.2025 - Current
Teacher
Bright Horizons Early Learning Developmental Center
11.2023 - 07.2024
Server/Trainer
TopGolf
07.2022 - 01.2024
Budtender
Shawn Kemps Cannabis
01.2022 - 05.2022
Bartender/Server
CHEERS BAR & GRILL
06.2021 - 10.2021
Seasonal Kitchen Lead/Cashier
Sports
03.2020 - 12.2020
Receptionist
LA Fitness
03.2018 - 12.2018
Esthetics -
Washington Spa Academy
High School Diploma -
Renton Technical College
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