Dakoda Moore
Cincinnati
Summary
Proven skills in promoting products and boosting revenue by connecting with customers and effectively communicating sales recommendations. Well-organized, reliable and experienced in setting up displays, restocking shelves and supporting in-store customers with knowledgeable assistance. Enhance store loyalty with unparalleled support.
Effective at choosing items to fulfill customer orders. Excellent sales, service, and communication skills. Focused on building customer loyalty with a relationship-oriented approach.
Seasoned retail professional successful at selecting top-quality merchandise for customers. Proficient in appropriate substitution and payment requirements. Organized team player with strong organizational and time management skills.
Communicative customer service professional motivated to maintain customer satisfaction and contribute to company success. History managing large amounts of inbound calls and sustaining satisfactory relationships with customers. Offers skill with CRM systems paired with outstanding active listening and multitasking abilities.
Overview
5
5
years of professional experience
2021
2021
years of post-secondary education
Work History
Online Personal Shopper
Walmart
Cincinnati
02.2025 - Current
- Assisted customers in selecting products based on preferences and needs.
- Researched product availability and pricing from various online retailers.
- Processed customer orders through the e-commerce platform efficiently.
- When customers place orders online, I will go & shop all the items for them
- When the customer arrives for their order, I get everything ready, & i deliver it out to their vehicle
- Communicated with clients to provide updates on order status and delivery times.
- Collaborated with customer service teams to resolve inquiries and issues promptly.
- Satisfied customers with quick, accurate service under tight deadlines.
- Bagged groceries carefully to keep products in perfect condition, separated fragile products and kept frozen and perishable foods cold or fresh.
- Maintained positive relationships with grocery store personnel by being consistently professional and friendly.
- Greeted customers and provided excellent customer service.
- Processed refunds, returns and exchanges efficiently.
- Communicated with customer to confirm clarity of order, shopped at additional stores if necessary and expedited order transfer to delivery driver.
- Practiced clean and sanitary shopping with minimal product handling and used safety kits diligently to protect customers and others.
- Shopped at customer's chosen store, verified replacement items, selected freshest fruit, produce, and meat, and delivered groceries on-time to exact location specified.
- Assisted in selecting items according to customer preferences.
Member frontline
Sams club
Cincinnati
03.2022 - 09.2025
- Assisted customers with inquiries and provided product information.
- Processed transactions accurately and efficiently at the point of sale.
- Maintained cleanliness and organization of the front area for optimal customer experience.
- Handled customer complaints and resolved issues promptly to ensure satisfaction.
- Trained new staff on operational procedures and customer service standards.
- Resolved customer complaints promptly and professionally.
- Provided excellent customer service to ensure customer satisfaction.
- Performed daily opening and closing procedures for the store.
- Managed check out lines efficiently during peak hours.
- Promoted loyalty programs to encourage repeat customers.
- Communicated effectively with other members of the team.
- Operated equipment such as computers, scanners, photocopiers, fax machines.
- Stocked shelves with merchandise and ensured that items were properly labeled.
- Trained new employees on proper customer service techniques.
- Processed payments accurately using a cash register or point-of-sale system.
- Ensured compliance with all safety regulations throughout the store environment.
- Greeted customers, answered phone calls and provided information about products and services.
- Maintained accurate records of transactions including sales, returns and exchanges.
- Assisted customers with product selection by providing detailed descriptions of features and benefits.
- Adjusted bills and refunded money to resolve customers' service or billing complaints.
- Conferred with customers by telephone or in person to provide information about products or services and take orders.
- Improved product knowledge on continuous basis to provide optimal service and achieve sales quotas.
- Exceeded established service goals while leveraging customer service, sales and employee management best practices.
- Recommended improvements in products, service and billing methods to management to prevent future problems.
- Excelled in exceeding daily credit card application goals.
Outside Sales Representative
Spectrum
Cincinnati
08.2024 - 02.2025
- Developed relationships with clients to understand their needs and preferences.
- Presented product demonstrations to potential customers to showcase features.
- Collaborated with marketing teams to align sales strategies and promotions.
- Conducted market research to identify new sales opportunities and trends.
- Utilized CRM software to track leads and manage sales pipeline effectively.
- Followed up with customers after sale and delivery to ensure satisfaction and resolve any issues that arise.
- Responded promptly to customer inquiries via phone or email.
- Educated customers on product features and technical details to highlight benefits.
- Demonstrated products to potential customers and answered questions to close sales.
- Maintained knowledge of current product offerings and pricing structures.
- Researched potential clients, identified decision makers and developed relationships with them.
- Gathered data on competitors' products, prices, and sales techniques.
- Met regularly with team members to discuss progress towards goals.
- Collaborated with other departments to complete sales transactions.
- Provided technical support to existing customers regarding product usage and installation.
- Utilized upselling techniques to maximize revenue.
- Maintained open communication with leadership to facilitate business development.
- Increased profitability and revenue by identifying customer needs and determining appropriate offerings.
Die Cutter Operator
Multicolor corporation
Cincinnati
10.2023 - 08.2024
- Operated die cutting machines to produce accurate cuts on various materials.
- Set up and adjusted machines according to specifications for optimal performance.
- Monitored production quality to ensure compliance with safety and quality standards.
- Collaborated with team members to streamline workflows and enhance efficiency.
- Conducted routine maintenance on equipment to prevent downtime and maintain functionality.
- Maintained a clean and organized workspace to promote safety and productivity.
- Monitored and adjusted die-cutting equipment throughout production runs.
- Load paper into feeders on the die-cutter machine according to specified instructions.
- Install dies onto die-cutting machines according to established procedures while ensuring all safety protocols are followed.
- Ensure that all safety guards are in place before starting any job run.
- Observe machine operation to detect jams or malfunctions, such as misaligned cuts or incorrect pressures.
- Monitor machine performance indicators to ensure optimal efficiency levels are maintained.
- Set up and operate die-cutting machines to cut, score, crease, perforate, emboss, or stencil paper or other materials.
- Follow established safety guidelines at all times while operating machinery.
- Inspect finished product for quality assurance purposes, such as accuracy of cuts and alignment of graphics.
- Adjust cutting pressure and blade depth manually or with a computerized control panel to ensure that the proper amount of pressure is applied for each material type.
- Perform daily inspections of the equipment in order to identify potential problems before they occur.
- Troubleshoot machine malfunctions by adjusting settings or making minor repairs.
- Maintain a clean working environment by regularly cleaning up after production runs have been completed.
- Calculate appropriate cutting speeds based on material types and thicknesses being cut.
- Clean and lubricate machines according to regular maintenance schedules.
- Read work orders to determine job specifications such as materials used and dimensions of finished products.
- Conduct periodic tests on samples from production runs in order to verify correct functioning of the machinery.
- Followed work orders to select proper materials, make accurate cuts, and complete precise finished products.
- Kept machines running at peak efficiency to meet demanding production targets.
- Turned controls to set cutting speeds, feed rates or table angles for specified operations.
Cashier
Jungle Jim's International Market
Cincinnati
10.2020 - 03.2022
- Processed customer transactions efficiently and accurately at a busy retail environment.
- Handled cash, credit, and digital payments while ensuring secure transaction procedures.
- Assisted customers with product inquiries and provided exceptional service during peak hours.
- Maintained cleanliness and organization of the checkout area for optimal customer experience.
- Trained new cashiers on operational procedures and customer service standards effectively.
- Resolved customer complaints promptly to maintain satisfaction and loyalty in the store.
- Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
- Accepted cash and credit card payments, issued receipts and provided change.
- Operated cash register or POS system to receive payment by cash, check and credit card.
- Collected payments and provided accurate change.
- Greeted customers and answered any questions they had about the store's products and services.
- Performed other duties as assigned by management.
- Helped customers find specific products, answered questions, and offered product advice.
- Maintained cleanliness of checkout area including countertops, registers, windowsills and floors.
- Issued receipts, refunds, credits or change due to customers.
- Answered customer questions and provided store information.
- Delivered high level of customer service to patrons using active listening and engagement skills.
- Worked closely with front-end staff to assist customers.
- Trained new team members in cash register operation, stock procedures, and customer services.
- Completed daily recovery tasks to keep areas clean and neat for maximum productivity.
- Provided excellent customer service while promoting loyalty programs to increase sales potential.
- Learned roles of other departments to provide coverage and keep store operational.
- Processed sales transactions to prevent long customer wait times.
- Followed company security procedures for handling large sums of money.
- Answered customer inquiries regarding store policies and procedures.
- Kept records of purchases; maintained orderly appearance of checkout area; restocked supplies as needed.
- Balanced daily transactions on a computerized point-of-sale system.
- Assisted customers over the phone regarding store operations, product information and order placement.
- Scanned merchandise using point-of-sale system for accurate purchase totals.
- Conducted price checks for special orders or discounts as requested by customers.
- Directed trash removal and sanitation procedures to keep aisles and register area organized.
- Processed returns and exchanges of merchandise in accordance with store policies.
- Verified that customers were of legal age to purchase alcohol or tobacco products.
- Resolved customer complaints professionally in accordance with company policy.
- Counted money in cash drawers at the beginning of shifts to ensure amounts were correct.
- Processed credit card, cash, and check payments, ensuring all transactions were accurate.
- Maintained work area and kept cash drawer organized.
- Processed customer payments quickly and returned exact change and receipts.
- Built and maintained productive relationships with employees.
- Maintained clean and orderly checkout areas by sanitizing register belts, emptying trash cans and organizing candy racks.
- Answered customers' questions and provided information on store procedures or policies.
- Boosted customer satisfaction levels by going extra mile to personalize service for each customer.
- Processed efficient and accurate cash, check, debit and credit card payments using Point-of-Sale system.
- Maintained current knowledge of store promotions to highlight sales to customers.
Education
West Clermont High School
Cincinnati, OHSkills
- Product selection
- E-commerce management
- Customer order processing
- Market research
- Customer relationship management
- Effective communication
- Problem solving
- Attention to detail
- Time management
- Team collaboration
- Conflict resolution
- Sales experience
- Route planning
- Brand awareness
- Customer service expertise
- Store relations
- Patience and empathy
- Customer service
- Relationship building
- Customer relations
- Sales proficiency
- Verbal and written communication
- Physical stamina
- Decision-making
- Advertising and marketing
- Product knowledge
- Deadline driven
- Product expertise
- Verifying order accuracy
- Strong interpersonal skills
- Planning and organization
- Order proofing
- Merchandise selection
- Online ordering
- Heavy lifting
- Delivery procedures
- Lift up to [number] pounds
- Payment processing
- Vendor engagement
- Upbeat and outgoing attitude
- Accurate money handling
- Flexible schedule
- Product awareness
- Online order processing
- Purchase recommendations
- Sales expertise
- Program follow-up and assessment
- Interpersonal communication
- Clean driving record
- Public speaking
- Survey taking
- Activity planning
- Team building
- Cash handling
Languages
English
Native/ Bilingual
Timeline
Online Personal Shopper
Walmart
02.2025 - Current
Outside Sales Representative
Spectrum
08.2024 - 02.2025
Die Cutter Operator
Multicolor corporation
10.2023 - 08.2024
Member frontline
Sams club
03.2022 - 09.2025
Cashier
Jungle Jim's International Market
10.2020 - 03.2022
West Clermont High School