Dakota Bain
Costco Associate
Brighton, MI,MI
Summary
Professional and friendly with remarkable customer service and sales abilities. Committed and hardworking with experience processing and assisting customers. Dedicated to resolving issues, and answering customer questions. Creative problem-solver versed in customer service. Accomplished Associate recognized by customers and management for delivering above and beyond service expectations. Punctual and honest with solid background in demanding environments while satisfying customers with exceptional service. Security-conscious and customer-focused with top-notch teamwork and interpersonal communication skills.
Overview
9
9
years of professional experience
Work History
Security Team Member
Costco
07.2022 - Current
- Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
- Oversaw daily monitoring and patrolled buildings, grounds, and work sites.
- Responded quickly to incidents and assessed active situations for security concerns.
- Remained calm, assertive and mindful to think critically and problem solve during stressful situations.
- Checked and verified photo identification prior to granting facility access.
- Responded quickly to emergency situations to assess and deflect issues.
- Patrolled and monitored premises in company vehicle, on bicycle and by foot.
- Reported irregularities such as fire and safety hazards to maintenance.
- Worked independently and collaboratively to resolve urgent issues to protect lives and property.
Member Service Representative
Costco
02.2020 - 07.2022
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Learned and maintained in-depth understanding of product and service information to offer knowledgeable and educated responses to diverse customer questions.
- Researched and rapidly resolved client conflicts to maintain key accounts.
- Delivered prompt service to prioritize customer needs.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Investigated and resolved customer inquiries and complaints quickly.
- Exhibited high energy and professionalism when dealing with clients and staff.
- Cross-trained and backed up other customer service managers.
Front End Associate
Costco
09.2017 - 02.2020
- Welcomed and engaged customers, offering assistance with locating or retrieving merchandise.
- Replaced merchandise stock throughout check-out lines and end-cap displays.
- Performed carry-out and order preparation for pick-up services by packaging, transporting, and loading customer purchases.
- Worked flexible schedule and extra shifts to meet business needs.
- Promoted customer loyalty and consistent sales by delivering friendly service and knowledgeable assistance.
- Helped customers complete purchases, locate items and join reward programs.
- Answered questions about store policies and addressed customer concerns.
- Restocked and organized merchandise in front lanes.
- Replenished sales floor merchandise and organized shelves, racks and bins for optimal appearance.
Customer Service Associate
Kohls Department Store
08.2014 - 08.2017
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Informed customers about special promotions and provided detailed information for various products.
- Developed and actualized customer service initiatives to decrease wait times.
- Improved customer satisfaction ratings by addressing issues and fostering timely resolution.
- Maintained clean personal appearance, modeled store's outfits when working clothing department settings and wore uniforms per company policy.
- Collected customer feedback and made process changes to exceed customer satisfaction goals.
- Improved operational efficiencies while managing customers requests, store inventory, transactions, new purchase orders and pricing needs.
Laboratory Assistant
University Of Michigan
02.2015 - 04.2016
- Implemented lab procedures to prevent errors and protect staff.
- Obtained samples for testing following standard protocols.
- Analyzed test data and presented findings using charts and graphs.
- Prepared, embedded, cut, stained, mounted, labeled and catalogued tissue sections.
- Processed patient specimens according to priority and documented results.
- Prepared samples for shipping and disposed of bodily fluids in proper containers.
- Tracked collected specimens by initialing, dating and noting times of collection.
Education
Associate Of Applied Science - Cellular And Molecular Biology
Grand Valley State University
Allendale, MI04.2016
High School -
Grand Blanc Community High School
Grand Blanc, MI04.2012
Skills
- Cooperative Attitude
- Engaging with Diverse Customers
- Strong Communication and Interpersonal Skills
- Personalized Support
- Customer Relations
- Exceeding Customer Expectations
- Safety and Cleanliness Standards
- Available Nights, Weekends and Holidays
- Security Practices
- Work Task Prioritization
- Flexible Hours
- Ability to Lift 40 Pounds
- Feedback Acceptance
- Excellent Written and Verbal Communication
- Energy and Physical Stamina
- Adaptable and Flexible
- Answering Customer Questions
- Loss Prevention Goals Monitoring
- Guest Satisfaction
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote
I have not failed. I’ve just found 10,000 ways that won’t work.
Thomas Edison
Timeline
Security Team Member
Costco
07.2022 - Current
Member Service Representative
Costco
02.2020 - 07.2022
Front End Associate
Costco
09.2017 - 02.2020
Laboratory Assistant
University Of Michigan
02.2015 - 04.2016
Customer Service Associate
Kohls Department Store
08.2014 - 08.2017
Associate Of Applied Science - Cellular And Molecular Biology
Grand Valley State University
High School -
Grand Blanc Community High School
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