Emily Lowe
Aubrey,TX
Summary
I am an experienced retail and hospitality management professional with a proven track record of leading teams, driving operational excellence, and delivering exceptional customer experiences. Currently serving as a General Manager at Hand & Stone Massage and Facial Spa, overseeing daily operations, staff development, customer satisfaction, and business performance. Previously held Assistant Manager roles at Sally Beauty and McAlister's Deli, where I gained extensive experience in team leadership, sales growth, inventory management, employee training, and customer service. Recognized for strong communication skills, problem-solving abilities, and a hands-on leadership approach that fosters employee engagement and operational success.
Overview
6
6
years of professional experience
Work History
General Manager
Hand and Stone Massage and Facial
Southlake, TX
04.2024 - Current
- Assisted in managing daily operations, ensuring operational efficiency and team collaboration.
- Supported development of strategic initiatives to enhance customer satisfaction and loyalty.
- Participated in budget tracking and financial reporting to optimize resource allocation.
- Coordinated staff schedules, improving team productivity and service delivery.
Assistant Manager
Sally's Beauty Supply
Keller, TX
10.2023 - 03.2024
- Coordinated team schedules to optimize operational efficiency and resource allocation.
- Developed training materials to enhance employee onboarding and performance consistency.
- Assisted in budgeting processes by tracking expenses and forecasting future financial requirements.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Improved customer satisfaction by resolving complaints and inquiries promptly.
Assistant Manager
McAlister's Deli
Denton, TX
08.2020 - 09.2023
- Conducted employee performance evaluations, providing constructive feedback for growth and development.
- Cultivated positive rapport with fellow employees to boost company morale and promote employee retention.
- Implemented staff training programs, enhancing product knowledge and improving customer service skills.
- Coordinated with vendors for timely inventory replenishment, ensuring product availability.
Skills
- Leadership and team building
- Problem resolution
- Operations management
- Team player
- Efficient multi-tasker
- Effective leader
- Time management
- Team leadership
- Staff management
- Customer relations
- Training and development
- Inventory control
- Goal setting
- Employee scheduling
- Verbal and written communication
- Administrative skills
- Deadline oriented
Timeline
General Manager
Hand and Stone Massage and Facial
04.2024 - Current
Assistant Manager
Sally's Beauty Supply
10.2023 - 03.2024
Assistant Manager
McAlister's Deli
08.2020 - 09.2023