Dakota Bingham
Lake Stevens,WA
Summary
Dynamic leader with a proven track record at Pacifica Senior Living Snohomish, excelling in senior activities planning and strategic planning. Skilled in fostering resident support and driving volunteer coordination, achieving significant improvements in customer satisfaction and operational efficiency. Demonstrates exceptional organizational skills and a professional demeanor, adept at building strong teams and enhancing community engagement.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Activities Coordinator
Cottages of Snohomish
01.2024 - Current
- Coordinated, planned, developed and implemented activities designed to enrich lives of assisted living residents.
- Enhanced participant engagement by incorporating creative activities and events into the daily schedule.
- Organized diverse activities, addressing various interests and promoting social interaction among participants.
- Encouraged, supported and assisted residents with activities and documented activity attendance and degree of involvement.
- Maintained and ordered supplies for activities.
- Increased activity participation by maintaining a welcoming and inclusive environment for all attendees.
- Assisted management in developing new programs for improved resident satisfaction and overall wellbeing.
- Managed budgetary constraints effectively by identifying cost-efficient activities and materials.
- Promoted physical wellness through the implementation of group exercise classes tailored to various ability levels.
- Monitored budget and expenditures, keeping facility within budget.
- Inspected equipment and facilities for signs of wear or damage impacting safety.
- Assigned work to staff, set schedules, and motivated strong performance in key areas.
- Coordinated with other entertainment venues to create joint promotional events.
Assistant Executive Director
Pacifica Senior Living Snohomish
05.2023 - 05.2024
- Worked hand and hand with Marketing to provide tours for incoming patients
- Worked with nursing department to provide appropriate paperwork need for move in’s, as well as keeping paperwork updated for current residents
- Worked in other departments such as, Kitchen, caregiving, marketing, activities and as well as Business office Manager
- Coding invoices along with inputting them into our software system to be approved by regional office
- Negotiated contracts with vendors, achieving cost savings without compromising quality or service delivery.
- Increased volunteer engagement through targeted recruitment efforts, resulting in greater support for organizational projects.
- Managed various facility management tasks ensuring efficient operational processes.
- Collaborated with department heads to improve cross-functional communication and teamwork.
- Formulated policies in accordance with regulatory requirements, ensuring compliance across all aspects of the organization''s operations.
- Managed turnover and appropriate adequate staffing through development of recruitment sources.
- Monitored overtime and addressed staffing and scheduling issues with department leaders.
- Maintained accurate financial records through diligent budget oversight.
- Supported and assisted executive director in management of facility budgets and business practices.
- Developed positive relationships on behalf of company with government regulators, families, area health care community and community at large.
- Fostered a positive work environment by creating open lines of communication and addressing concerns promptly.
- Monitored compliance with laws and regulations to protect organization from legal liabilities and penalties.
- Managed costs efficiently to ensure financial targets were achieved.
- Built and maintained strong company teams by hiring and training qualified staff to create positive and productive work environments.
Server
Outback Steakhouse
08.2022 - 03.2024
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
- Maintained a clean and orderly dining area for an enjoyable guest experience.
- Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
- Bussed and reset tables to keep dining room and work areas clean.
- Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
- Assisted in training new hires, providing guidance on restaurant standards and best practices.
- Handled cash transactions accurately, contributing to balanced daily financial reports.
- Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.
- Increased sales with upselling techniques and thorough knowledge of menu items, specials, and promotions.
Receptionist
Pacifica Senior Living Snohomish
07.2022 - 01.2024
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
- Answered phone promptly and directed incoming calls to correct offices.
- Kept reception area clean and neat to give visitors positive first impression.
- Resolved customer problems and complaints.
- Handled cash transactions and maintained sales and payments records accurately.
- Streamlined front desk operations for increased efficiency by effectively managing phone calls, emails, and walk-in clients.
- Responded to inquiries from callers seeking information.
- Maintained a well-organized reception area with updated materials, contributing to a welcoming environment for visitors.
- Answered central telephone system and directed calls accordingly.
- Supported office efficiency by performing clerical tasks such as data entry, photocopying, scanning, and faxing documents.
- Corresponded with clients through email, telephone, or postal mail.
- Demonstrated strong multitasking abilities while managing numerous tasks simultaneously under tight deadlines.
- Handled sensitive information with discretion while maintaining strict confidentiality standards.
- Provided administrative support to staff members by handling correspondence, filing documents, and managing office supplies inventory.
- Provided clerical support to company employees by copying, faxing, and filing documents.
- Assisted with onboarding new clients and securing paperwork completion.
- Maintained visitor log for entering and leaving facility for security purposes.
- Assisted with planning office events and meetings for smooth execution.
- Improved data privacy compliance with meticulous management of sensitive information.
- Tracked important information in Software spreadsheets and ran reports or generated graphs using data.
- Interacted with vendors, contractors and professional services personnel to receive orders, direct activities, and communicate instructions.
- Scheduled office meetings and client appointments for staff teams.
- Assisted internal staff with clerical and administrative needs to maximize efficiency and team productivity.
Receptionist
Quail Park Of Lynnwood
08.2020 - 10.2021
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
- Answered phone promptly and directed incoming calls to correct offices.
- Kept reception area clean and neat to give visitors positive first impression.
- Tracked important information in Software spreadsheets and ran reports or generated graphs using data.
- Monitored and screened visitors to verify accessibility to inter-office personnel.
- Helped office staff prepare reports and presentations for internal or client-related use.
- Compiled information from files and research to satisfy information requests.
- Interacted with vendors, contractors and professional services personnel to receive orders, direct activities, and communicate instructions.
- Handled incoming and outgoing package deliveries, working with vendors to complete special requests and track missing packages.
- Scheduled office meetings and client appointments for staff teams.
- Collected Type payments, processed transactions and updated relevant records.
- Collected and distributed messages to team members and managers to support open communication and high customer service.
- Sorted, received, and distributed mail correspondence between departments and personnel.
- Handled assignments independently with good judgement and critical thinking skills.
- Routed incoming mail and messages to relevant personnel without delay.
- Welcomed customers with friendly greeting, answered general questions, gathered nature of visit and directed to specific offices.
- Organized, maintained and updated information in computer databases.
Education
Meadowdale High School
Lynnwood, WA2020
Skills
- Calendar management
- Senior activities planning
- Resident support
- Disability awareness
- Tour coordination
- Media relations
- Volunteer coordination
- Analytical skills
- Promotional campaigns
- Marketing strategy
- Vendor relations
- Social media management
- Event planning
- Problem-solving aptitude
- Professional demeanor
- Cultural awareness
- Financial reporting
- Crisis management
- Customer retention
- Project management
- Audiovisual equipment
- Written communication
- Adaptability
- Time management abilities
- Staff supervision
- Inventory control
- Quality control
- Strategic planning
- Professionalism
- Hospitality management
- Goal setting
- Analytical thinking
- Crowd control
- Self motivation
- Task prioritization
- Safety protocols
- Relationship building
- Decision-making
- Adaptability and flexibility
- Active listening
- Team collaboration
- Organizational skills
- Excellent communication
- Problem-solving
- Multitasking
- Customer service
- Budget management
- Attention to detail
- Staff training
- Facility management
- Team management
- Music and entertainment coordination
- Marketing
- Activities documentation
- Facilities preparation
- Conflict resolution
- Risk management
- Team leadership
Certification
- ServSafe Food Handler's Certification
- First Aid Certification
- State Driver's License
- CPR/AED Certification
Timeline
Activities Coordinator
Cottages of Snohomish
01.2024 - Current
Assistant Executive Director
Pacifica Senior Living Snohomish
05.2023 - 05.2024
Server
Outback Steakhouse
08.2022 - 03.2024
Receptionist
Pacifica Senior Living Snohomish
07.2022 - 01.2024
Receptionist
Quail Park Of Lynnwood
08.2020 - 10.2021
Meadowdale High School
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