Dakota Burnham
Renton,WA
Summary
Outgoing and friendly Barista with excellent interpersonal communication strengths. Solid experience processing payments, handling food and meeting customer demands with diligent and well-organized mentality. Great people skills and sales experience. Dedicated to creating personalized customer experiences while offering expertise in coffee production, and preparation. Certified in safe food handling.
Overview
2
2
years of professional experience
Work History
Barista/Barista Trainer
Starbucks
12.2021 - Current
- Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
- Trained new team members with positive reinforcement and respectful, encouraging coaching.
- Customized training strategies based on individual barista knowledge, experience and strengths.
- Taught proper procedures and strategies for success to new employees.
- Cleaned counters, machines, utensils, and seating areas daily.
- Trained new employees, sharing knowledge and expertise of coffees, teas, and merchandise.
- Operated espresso machines and commercial coffee brewers to create beverages.
- Used POS system to accurately enter orders and process payments.
- Explained beverage preparation and offered samples to help customers choose ideal items.
- Used a variety of training techniques (Online modules, Hands-On, Observation)
Hostess
Jay Berry's Cafe
09.2021 - 12.2021
- Greeted customers warmly upon arrival and provided friendly and warm presence throughout dining experience.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
- Answered customer questions about hours, seating, and menu information.
- Supported servers, food runners, and bussers with keeping dining area ready for every guest.
- Worked with front of house staff to move tables and adjust seating to accommodate groups with special requests.
- Used cash registers and credit card machines to cash out customers.
- Completed daily side work and opening and closing duties without fail.
- Took initial drink orders and relayed information to wait or bar staff.
- Backed up servers by checking on tables and retrieving items for guests.
Education
Associate of Arts - Early Childhood Education
Renton Technical College
Renton, WA06.2024
High School Diploma -
Liberty High School
Renton, WA06.2023
Skills
- Exceptional Customer Service
- Problem Solving
- Leadership
- Communication
- Fostering Relationships
- Organization
Timeline
Barista/Barista Trainer
Starbucks
12.2021 - Current
Hostess
Jay Berry's Cafe
09.2021 - 12.2021
Associate of Arts - Early Childhood Education
Renton Technical College
High School Diploma -
Liberty High School