Dakota Butler
Dundalk,MD
Summary
Detail-oriented and proactive office assistant eager to bring 5+ years’ customer service experience to MedStar Health as a Patient Service Coordinator. Skilled in patient communication, appointment scheduling, and medical records management. Excel at empathy, problem-solving, and teamwork, ensuring smooth operations and positive patient experiences.
Overview
10
10
years of professional experience
Work History
Retail Merchandiser
Advantage Solutions
Baltimore, MD
03.2024 - Current
- Ensure that stores, shelves or websites are stocked with the right types and quantities of products
- Display arrange, price, and rotate products in store
- Maintain store shelves by removing dated or damaged products
- Monitor store inventory based on sales and intake.
Crew Member
Crumbl Cookie
Baltimore, MD
03.2023 - 02.2024
- Testing ingredients and finished goods to ensure that each item meets food safety and quality controls
- Keeping records relating to deliveries, inventory, and production levels.
Customer Service Associate
Whole Food Market
Baltimore, MD
05.2020 - 02.2021
- Maintained current knowledge of store promotions and highlighted sales to customers.
- Answered questions about store policies and addressed customer concerns.
- Operated cash register for cash, check and credit card transactions with excellent accuracy levels.
Lockbox Processor II
M&T Bank
Baltimore, MD
05.2017 - 03.2020
- Complete data entry
- Prepare, balance and send customer data transmissions
- Met daily deadlines while processing over 150 checks per hour with 100% accuracy.
Receptionist
North Arundel Health & Rehabilitation Center
06.2016 - 10.2016
- Checked in visitors, distributed visitor badges and managed logbooks to comply with security initiatives
- Handling of pharmacy deliveries promptly
- Liaise with nursing staff to ensure patient information is up to date in order to manage appropriate visiting procedures.
Unpaid Internship - Front Desk Coordinator
Charlottesville Free Clinic
Charlottesville, VA
06.2014 - 08.2014
- Organize and input data into electronic health records
- Filed applications for missed appointments
- Communicate with patients to set up and schedule optimal appointment times
- Understand and maintain HIPAA regulations.
Education
Bachelor of Science in Liberal Arts -
Frostburg State University
Frostburg, MD01.2015
Skills
- File organization
- Payment processing
- Phone etiquette
- Exceptional communication
- Customer Service
- Organizational Skills
Timeline
Retail Merchandiser
Advantage Solutions
03.2024 - Current
Crew Member
Crumbl Cookie
03.2023 - 02.2024
Customer Service Associate
Whole Food Market
05.2020 - 02.2021
Lockbox Processor II
M&T Bank
05.2017 - 03.2020
Receptionist
North Arundel Health & Rehabilitation Center
06.2016 - 10.2016
Unpaid Internship - Front Desk Coordinator
Charlottesville Free Clinic
06.2014 - 08.2014
Bachelor of Science in Liberal Arts -
Frostburg State University