Dakota Campbell
Saint Augustine,FL
Summary
Friendly, empathic, and a hard-working individual with extensive background in various settings. Extremely knowledgeable regarding reception and clerical duties, working with and around both mammals and reptilians, and working in a fast-paced environment under pressure.
Self-motivated with excellent time management skills.
Confident with customer service skills, a self-driven hard worker, and easily adaptable to various work environments.
Overview
10
10
years of professional experience
Work History
Receptionist
Dogbeach
05.2024 - 08.2024
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients in detail, and promptly updated client records daily to ensure accurate information.
- Answered approximately 50-100 phone calls per shift promptly and directed incoming calls to correct offices.
- Built amazing rapport with owners, recurring and regulars. Constantly complimented on my customer service skills, whether on during phone calls or interactions in person.
- Kept reception area clean and neat to give visitors a positive first impression and also to maintain a cleaner work environment.
- Resolved customer problems and complaints with empathy and professionalism.
- Handled cash transactions, maintained sales and payment records accurately. Emailed these records, "End of Day" sales report to the General Manager and both owners, each shift.
- Streamlined front desk operations for increased efficiency by effectively managing phone calls, emails, and walk-in clients.
- Responded to all inquiries from callers seeking information.
- Communicated with clients through email, SMS, and phone calls, promptly.
- Supported office efficiency by performing clerical tasks such as data entry, photocopying, scanning, and requesting veterinary records.
- Demonstrated strong multitasking abilities while managing numerous tasks simultaneously, under pressure.
- Handled sensitive information with discretion while maintaining strict confidentiality standards.
- Managed multiple tasks and met time-sensitive deadlines.
- Assisted with onboarding new clients and securing paperwork completion.
- Cultivated positive relationships with clients through my professional demeanor and my excellent interpersonal skills.
- Improved appointment scheduling system, reducing wait times, therefore, increasing client satisfaction.
- Strengthened vendor relationships through regular communication and timely coordination of services.
- Welcomed everyone, including staff with genuine friendliness.
Receptionist
NUG
10.2023 - 06.2024
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance on how to navigate the check-in process and how to enter the Bud Room.
- Answered the phone promptly while multitasking clients in person.
- Resolved customer problems and complaints.
- Kept reception and lobby area clean, neat and organized to give customers and visitors a welcoming feeling.
- Streamlined front desk operations for increased efficiency by effectively managing phone calls, emails, and walk-in clients.
- Responded to inquiries from callers seeking information.
- Supported office efficiency by performing clerical tasks such as data entry, photocopying, scanning, and faxing documents to help alleviate the back of house's work load during my down time.
- Demonstrated strong multitasking abilities while managing numerous tasks simultaneously under tight deadlines.
- Handled sensitive information with discretion while maintaining strict confidentiality standards.
- Cultivated positive relationships with clients through professional demeanor and excellent interpersonal skills.
- Improved workflow by introducing more efficient document handling and organization practices.
- Enhanced accuracy of record-keeping with diligent maintenance of logs and records.
- Enhanced visitor experience by providing detailed information and assistance as needed.
- Boosted team morale and efficiency.
Brand Ambassador
MIDZOTICS
09.2023 - 12.2023
- Increased positive word-of-mouth referrals through genuine, personalized customer interactions and excellent product knowledge.
- Ensured accurate representation of the brand by showing professionalism and humor, building positive rapport with consumers.
- Enhanced brand recognition by executing brand events, such as attending music festivals and conducting demos at over 20 dispensaries.
- Boosted sales through effective collaboration with fellow staff to promote products in high-traffic dispensaries and areas.
- Generated leads for future business opportunities by collecting customer contact information during promotional events.
- Approached strangers and interacted in natural conversation with goal of developing brand loyalty multiple times a week.
- Showed understanding of customer's personal style and preferences when offering product recommendations and advice.
- Communicated product information with confidence and educated consumers about the brand to aid consumers and aid the brand,
- Engaged, educated, and befriended customers to deliver an amazing shopping experience.
- Educated consumers about product benefits, leading to increased interest and sales conversions.
- Developed lasting connections with industry professionals through networking at conferences, workshops, demos at dispensaries, festivals, and more related events.
- Drove up customer engagement by creating interactive activities that showcased the unique features of promoted products through social media.
- Achieved targeted marketing goals by collaborating closely with team members to develop effective strategies for each campaign.
- Maintained detailed records of promotional activities, results achieved, and areas for improvement to inform future campaigns.
- Delivered memorable experiences at trade shows through expert knowledge of products, engaging booth design, and compelling interactions with attendees visiting dispensaries, festivals, and other events.
- Exceeded client expectations through timely event set-up, professional demeanor, and proactive problem-solving skills.
- Increased social media presence for various brands by generating extremely creative and quality content during marketing events and sharing it on multiple platforms.
- Managed inventory levels at promotional events and at warehouse to ensure adequate product supply while minimizing waste or shortages.
- Monitored competitor activity to recommend adjustments to our brand positioning.
- Built and maintained strong relationships with retail staff, ensuring brand prominence in stores who sold our brand.
- Boosted brand visibility at major events by representing and speaking knowledgeably about products.
Budtender
Kind Farma
06.2023 - 09.2023
- Checked guests' photo identification for validity and age requirements.
- Utilized strong interpersonal skills to build rapport with customers, establishing trust and credibility as a knowledgeable resource on cannabis products.
- Sold flowers, concentrates and edibles in a fast-paced and ever-evolving environment.
- Promoted a welcoming atmosphere by greeting each customer warmly upon arrival, fostering an inclusive environment that encouraged return visits.
- Restocked supplies and arranged displays.
- Answered questions about medicinal and recreational uses and effects and qualities of different strains.
- Employed effective cash handling procedures for accurate accounting of daily sales transactions while minimizing discrepancies or losses.
- Assisted in maintaining a clean, organized, and visually appealing store front environment to ensure a positive shopping experience for customers.
- Enhanced customer experience by providing personalized product recommendations based on individual needs and preferences.
- Participated in ongoing education efforts regarding cannabis laws and regulations, staying up-to-date on industry changes to ensure compliance at all times.
- Assisted medical use customers in identifying cannabis medicines and methods of medication that best fit individual needs.
- Managed high volume of cash with 100% accuracy.
- Educated customers about responsible consumption practices, promoting safe and enjoyable cannabis use experiences.
- Contributed to team success by sharing product knowledge and expertise with fellow Bud Tenders during training sessions.
- Addressed customer inquiries promptly, demonstrating professionalism and commitment to excellent service standards.
- Ensured compliance with state regulations by verifying customer identification and accurately tracking sales transactions in the point-of-sale system.
- Read industry publications to maintain knowledge on current and future bud trends.
- Developed strong relationships with suppliers to stay informed about new products and industry trends, enhancing store offerings accordingly.
- Collaborated with security personnel to maintain a safe and secure store environment for both staff and customers alike.
- Packaged regulated products in appropriate exit containers.
- Implemented creative merchandising techniques for cannabis displays, highlighting featured products effectively to boost sales performance.
- Collaborated with the management team to plan promotional events and special discounts, attracting new clientele while retaining loyal customers.
- Opened, shelved and merchandised new products in visually appealing and organized displays for optimal sales promotions.
- Listened to customer needs and desires to identify and recommend optimal products.
- Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
- Delivered energetic responses to customers in-store and by telephone, going above and beyond to serve needs.
- Developed strong rapport with customers and created a positive impression of the business.
- Prioritized helping customers over completing other routine tasks in store.
Crew Member
Firehouse Subs
06.2016 - 07.2021
- Took orders, prepared sub sandwhiches, salads, soups, and collected payments.
- Demonstrated strong multitasking abilities, handling multiple orders simultaneously without compromising quality or efficiency.
- Worked well with teammates and accepted coaching from management team.
- Collaborated with other crew members to complete orders.
- Improved customer satisfaction by providing friendly and efficient service at the register.
- Cleaned and maintained all areas of restaurant to promote clean image.
- Provided exceptional customer service, addressing concerns or issues promptly and professionally.
- Kept food preparation area, equipment, and utensils clean and sanitary.
- Assisted other team members to achieve goals.
- Promoted a positive work environment through effective communication and teamwork among crew members.
- Helped maintain a clean and welcoming dining area for customers, boosting overall satisfaction during their visit.
- Trained new team members on procedures, customer service, and sales techniques.
- Ensured proper food storage protocols were followed, contributing to improved food safety measures within the establishment.
- Assisted with financial tasks such as cash handling, drawer reconciliation, and end-of-day deposits when needed.
- Improved team morale, leading to increased productivity and reduced turnover.
- Enhanced team efficiency by consistently preparing workstations before peak hours.
- Contributed to inventory management, minimizing food waste and controlling costs.
- Encouraged customer loyalty by remembering regular customer's preferences and making personalized recommendations.
- Increased sales of promotional items by effectively communicating benefits and specials to customers.
- Boosted repeat customer rates by providing friendly and engaging service.
Private Nanny
Jessica Warden
02.2015 - 07.2021
- Prepared healthy, age-appropriate snacks and meals.
- Played games, worked on puzzles, and read books to young children.
- Oversaw household duties such as light housekeeping tasks or running errands when required.
- Developed strong relationships with parents, maintaining open communication about each child's progress and needs.
- Organized and cleaned home after activities by picking up toys and straightening up play room.
- Built positive and nurturing environments to support child social and emotional growth.
- Bathed, dressed, and helped with teeth brushing as part of bedtime preparation.
- Established clear expectations for behavior, setting boundaries to create a respectful atmosphere within the home.
- Established lasting, professional connections with this family and children by encouraging open communication and delivering positive feedback.
- Led indoor and outdoor activities to entertain and occupy children.
- Enhanced children''s emotional well-being by providing consistent and nurturing care.
- Communicated with children at age-appropriate levels to encourage understanding and foster relationships.
- Facilitated creative expression through art projects, imaginative play, storytelling sessions, and more.
- Provided safe transportation to and from school, extracurricular activities, and other events.
- Monitored screen time usage to promote healthy balance between technology use and offline activities in daily life.
- Taught children everyday skills and language.
- Taught children basic life skills, manners and personal hygiene.
- Assisted with light housekeeping duties as well as running errands.
- Monitored children's play activities to verify safety.
- Developed games and activities using arts and crafts to support learning and verbal skills.
- Helped children complete homework assignments and school projects.
Zoo Crew Member
Saint Augustine Alligator Farm
01.2019 - 06.2019
- Developed strong relationships with repeat visitors, creating a welcoming atmosphere that encouraged return visits to the facility.
- Provided excellent customer service to zoo visitors, addressing questions and concerns in a professional manner.
- Ensured guest safety by monitoring visitor interactions with reptiles and enforcing zoo rules and regulations.
- Monitored reptiles for behavioral problems and signs of health issues.
- Monitored juvenile alligators, crocodiles and pythons while working in the Photo Booth, ensuring the safety of both the reptiles and guests.
- Assisted in fundraising initiatives for conservation projects both locally and internationally through active engagement and outreach strategies such as collecting round-up donations, donations, and social media viral posts.
- Educated guests on responsible wildlife stewardship through interactive displays and hands-on activities within designated areas of the park.
- Managed emergency situations calmly, coordinating with first responders if necessary for guest or animal welfare concerns.
- Monitored animals for signs of disease, illness, or injury and communicated concerns to owners.
- Educated visitors and staff on proper animal care and handling.
- Trained animals in behavioral compliance or other special routines or commands.
Education
No Degree -
St. Johns River State College
Saint Augustine, FLHigh School Diploma -
Bartram Trail High School
Saint Johns, FL06.2015
Skills
- Strong Customer Service
- Organizational Skills
- Time Management
- Strong Communication Skills
- Customer and Client Relations
- Professional Demeanor
- Documentation and Reporting
- Service-Oriented Mindset
- Self Motivated
- Patience and Empathy
- Product Merchandising
- Extensive Cannabis Strain Knowledge and Familiarity through Training
- Animal Behavior Understanding
- Animal Handling Experience
- Behavior Observation with Animals
- Tour Guiding Experience with Multiple Jobs
- Teamwork and Collaboration Skills
- Problem-Solving
- Honest and Dependable
- Attention to Detail
- Decision-Making
- Goal Setting
Timeline
Receptionist
Dogbeach
05.2024 - 08.2024
Receptionist
NUG
10.2023 - 06.2024
Brand Ambassador
MIDZOTICS
09.2023 - 12.2023
Budtender
Kind Farma
06.2023 - 09.2023
Zoo Crew Member
Saint Augustine Alligator Farm
01.2019 - 06.2019
Crew Member
Firehouse Subs
06.2016 - 07.2021
Private Nanny
Jessica Warden
02.2015 - 07.2021
No Degree -
St. Johns River State College
High School Diploma -
Bartram Trail High School
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