Summary
Overview
Work History
Education
Skills
Certification
Timeline
Hi, I’m

Dakota Cannon

Florence,SC

Summary

Dynamic customer service professional with experience at BlueCross BlueShield of SC, skilled in complaint resolution and call management. Proven ability to enhance patient care initiatives and optimize customer experiences. Recognized for exceptional problem-solving and stress management skills, consistently delivering tailored solutions to meet diverse client needs.

I am also NHA Certified in Phlebotomy. Vein Puncture ,Capillaries, and sample collect etc. I am CPR certified.

Overview

4
years of professional experience
1
Certification

Work History

BlueCross BlueShield of SC

Customer Service Representative
12.2024 - Current

Job overview

  • Responded to customer requests for products, services, and company information.
  • Liaised with sales, marketing, and management teams to develop solutions and accomplish shared objectives.
  • Met customer call guidelines for service levels, handle time and productivity.
  • Responded to customer requests, offering excellent support and tailored recommendations to address needs.
  • Delivered prompt service to prioritize customer needs.
  • Followed up with customers about resolved issues to maintain high standards of customer service.
  • Exhibited high energy and professionalism when dealing with clients and staff.
  • Educated customers about billing, payment processing and support policies and procedures.

True To You HealthCare

PCA
06.2023 - 12.2023

Job overview

  • Obtained patient vital signs and reported results to staff nurse or physician, noting changes from prior measurements.
  • Maximized patient satisfaction by helping individuals carry out personal tasks such as dressing and walking.
  • Responded to patient emergencies with immediate care and notified clinicians to provide comprehensive assistance.
  • Helped patients maintain healthy skin by checking wounds, assessing integrity, and bathing bedbound individuals.
  • Facilitated personal hygiene management, feeding and ambulation.

Smoothie King

Team Leader
02.2022 - 05.2023

Job overview

  • Established open and professional relationships with team members to achieve quick resolutions for various issues.
  • Assisted in recruitment to build team of top performers.
  • Optimized customer experience by delivering superior services and effectively troubleshooting issues.
  • Created and managed project plans, timelines and budgets.
  • Collected, arranged, and input information into database system.
  • Maintained overall safe work environment with employee training programs and enforcement of safety procedures.
  • Resolved problems, improved operations and provided exceptional service.

Education

Florence-Darlington Technical College
Florence, South Carolina, SC

Associate of Applied Science from Applied Science

University Overview

South Florence High School
Florence,Sc

High School Diploma from Basic Education
05.2023

University Overview

  • 3.0 GPA

Skills

  • Scheduling
  • Account updating
  • Complaint resolution
  • De-escalation techniques
  • Medical terminology
  • Call management
  • Stress management
  • Problem-solving
  • Patient care improvement
  • Patient care scheduling
  • Patient care initiatives
  • Patient care and safety
  • In-house patient care
  • Terminally ill patient care
  • Patient care standards
  • Patient care goals

Certification

Phlebotomy Certification

CPR certification

Timeline

Customer Service Representative
BlueCross BlueShield of SC
12.2024 - Current
PCA
True To You HealthCare
06.2023 - 12.2023
Team Leader
Smoothie King
02.2022 - 05.2023
Florence-Darlington Technical College
Associate of Applied Science from Applied Science
South Florence High School
High School Diploma from Basic Education

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Dakota Cannon