DAKOTA CHAPLIN
Great Mills,MD
Summary
Customer-focused, tech-driven professional transitioning into Pre-Sales and Cloud Solutions roles with a strong foundation in communication, relationship-building, and problem-solving. Currently pursuing AWS Solutions Architect – Associate (SAA-C03) certification, with a passion for helping customers solve real-world business challenges through technology.
Over 10 years of experience in education, leadership, and sales across various industries — known for translating complex ideas into clear, actionable solutions, earning trust quickly, and thriving in cross-functional, fast-paced environments.
*Seeking remote roles starting July/August 2025 in Cloud Consulting, Solutions Architecture, or Pre-Sales Engineering.
Overview
6
6
years of professional experience
1
1
Certification
Work History
3rd Grade Teacher
The King's Christian Academy
Callaway, USA
07.2023 - Current
- Created and delivered personalized instruction, translating complex academic material into understandable formats for diverse learners - mirroring technical solution delivery to varied clients
- Held 1:1 virtual and in-person conferences with stakeholders to resolve concerns and present progress reports
- Built strong trust-based relationships with families and staff, mirroring pre-sales client rapport building
- Leveraged tools like Zoom and Google Classroom to deliver remote instruction and support
Personal Vacation Planner
Carnival Cruise Lines
Remote
10.2022 - 07.2023
- Managed a high-volume pipeline of leads and clients, delivering tailored travel solutions and upselling services
- Educated customers on product offerings, local policies, and logistics - mirroring technical pre-sales discovery
- Resolved service concerns quickly and efficiently while maintaining high customer satisfaction
Owner & Virtual Instructor
Viva Las Virtual, LLC
Remote
01.2021 - 01.2022
- Designed and led interactive online classes, maintaining engagement via Zoom and digital tools
- Managed customer relationships and handled administrative tasks, payments, and program compliance
Department Supervisor
Harris Teeter
California, USA
01.2019 - 01.2020
- Led cross-functional team operations in a fast-paced retail environment, including training, hiring, and scheduling
- Delivered team briefings, managed KPIs, and resolved customer escalations - developing strong leadership and communication
Education
Bachelor of Arts - General Studise
Southern New Hampshire University
Manchester05.2021
Skills
- AWS (EC2, S3, IAM, RDS, CloudFront, Route 53)
- Customer Discovery
- Presentations
- Objection Handling
- CRM familiarity
- Microsoft Office
- Zoom
- Google Suite
- POS Systems
- Stakeholder Communication
- Solution Selling
- Customer Empathy
- Public Speaking
- Time Management
- AWS services
- Customer service
Core Characteristics
- Growth-minded & tech-driven
- Confident communicator & relationship builder
- Adaptable, organized, and reliable
- Passionate about helping clients succeed
Certification
- AWS Certified Solutions Architect - Associate (SAA-C03), 05/01/25
- CPR & First Aid, Active
- ParaPro Assessment - Early Childhood Education
Personal Information
Available: 07/01/25 - 08/31/25
Timeline
3rd Grade Teacher
The King's Christian Academy
07.2023 - Current
Personal Vacation Planner
Carnival Cruise Lines
10.2022 - 07.2023
Owner & Virtual Instructor
Viva Las Virtual, LLC
01.2021 - 01.2022
Department Supervisor
Harris Teeter
01.2019 - 01.2020
Bachelor of Arts - General Studise
Southern New Hampshire University
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