Summary
Overview
Work History
Education
Skills
Timeline
Generic

Dakota Chavious

Jackson,SC

Summary

Dynamic and detail-oriented professional with extensive customer service experience. Proven ability to manage appointments and resolve conflicts effectively, enhancing client satisfaction. Skilled in maintaining confidentiality and organization, with a strong focus on delivering exceptional service and fostering positive relationships. Proficient in appointment scheduling and active listening.

Overview

13
13
years of professional experience

Work History

Front Desk Receptionist

Tru by Hilton
01.2023 - Current
  • Greets guests at front desk and engage in pleasant conversations while managing check-in process.
  • Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
  • Scheduled, coordinated and confirmed appointments.
  • Collected room deposits, fees, and payments.
  • Scheduled appointments accurately using reservation software, reducing conflicts or doublebookings.
  • Resolved customer issues quickly and notified supervisor immediately when problems escalated.
  • Maintained strict confidentiality of sensitive information, upholding privacy standards.
  • Delivered outstanding first impressions by warmly greeting visitors upon arrival at the front desk.

Assembly Technician

John Deere
06.2017 - 10.2022
  • Performed assembly of products according to specifications and instructions.
  • Assembled and aligned parts and fixtures using hand and power tools.
  • Kept work areas organized, tidy, and clean for maximum productivity.
  • Reassembled and adjusted components to meet required specifications.
  • Improved product quality with meticulous attention to detail during assembly processes.
  • Ensured workplace safety, adhering to company guidelines and OSHA standards at all times.

Customer Service Representative

NIIT Technologies
01.2015 - 03.2017
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Responded to customer requests for products, services, and company information.

Pharmacy Assistant/ Sales Associate

Walmart
11.2012 - 11.2014
  • Kept pharmacy counter and related areas clean, neat and organized.
  • Answered telephones and provided information about order status, store hours and pharmacy procedures.
  • Greeted customers and responded to questions with friendly, knowledgeable assistance.
  • Demonstrated professionalism and empathy when handling sensitive patient situations, preserving confidentiality at all times.
  • Delivered exceptional customer service through active listening skills and addressing concerns promptly.
  • Received incoming supplies and stocked in correct locations.

Education

High School Diploma -

Silver Bluff
Jackson, SC
05-2011

Skills

  • Customer service
  • Attention to detail
  • Time management
  • Listening skills
  • Telephone etiquette
  • Sensitive information handling
  • Multitasking and organization
  • Client communication
  • Appointment scheduling
  • Verbal and written communication
  • Administrative skills

Timeline

Front Desk Receptionist

Tru by Hilton
01.2023 - Current

Assembly Technician

John Deere
06.2017 - 10.2022

Customer Service Representative

NIIT Technologies
01.2015 - 03.2017

Pharmacy Assistant/ Sales Associate

Walmart
11.2012 - 11.2014

High School Diploma -

Silver Bluff

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