Dakota Cloud
Tigard,OR
Summary
Dedicated Customer Success professional with a strong background in digital marketing, client relationship management, and training. Over six years of experience in roles emphasizing customer engagement, strategic communication, and project management. Proficient in developing tailored solutions that foster long-term client relationships and boost customer satisfaction. Skilled in utilizing CRM tools, public speaking, and coordinating cross-functional initiatives to ensure seamless customer experiences.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Digital Marketing Specialist
SFW Construction, WRB Construction, SFW Painting
01.2023 - Current
- Led client-focused digital marketing strategies, managing customer interactions and tracking engagement using HubSpot CRM, resulting in improved customer satisfaction scores
- Spearheaded event planning and execution, collaborating with stakeholders to ensure impactful client engagement and sustained relationships
- Developed and implemented customer feedback loops to inform service enhancements and align marketing efforts with client needs
- Managed social media content across 10 accounts to support customer success initiatives and foster brand loyalty
- Updated and maintained Google Business listings, contributing to an improved local search ranking and customer accessibility
- Developed blog content and maintained the company’s website to support customer education and retention efforts
- Strengthened online presence by creating engaging social media content and managing multiple platforms.
- Enhanced user experience on the company website through strategic design updates and content improvements.
- Monitored digital marketing analytics, identifying trends and making data-driven adjustments to improve performance.
Customer Engagement Specialist
Oak Knoll Winery
06.2022 - Current
- Enhanced customer journey by leading targeted engagement campaigns, resulting in a 20% increase in event attendance and improved client satisfaction ratings
- Coordinated with event partners and cross-functional teams to ensure seamless communication and delivery of high-quality client experiences
- Maintained ongoing client relationships through proactive follow-ups and tailored content, boosting long-term customer retention
- Analyzed customer data to refine engagement strategies and align services with client expectations
- Developed effective training materials to onboard new team members quickly, ensuring consistent service quality across the department.
- Nurtured long-term relationships with customers, offering tailored promotions and exclusive discounts.
- Established rapport with clients through active listening skills and empathetic problem-solving abilities in challenging situations.
Associate National Trainer
HCP Concierge
09.2021 - 12.2023
- Implemented national-level training programs on new products, ensuring the sales team’s comprehensive understanding to better support client needs
- Managed virtual training sessions that improved team knowledge on customer engagement strategies, emphasizing service excellence
- Fostered strong relationships with healthcare professionals, enabling seamless communication and enhanced client service
Intake Success Manager
Northwest Renal Clinic
06.2020 - 09.2021
- Managed patient onboarding processes, ensuring a client-centric approach and enhancing overall satisfaction scores through proactive communication
- Liaised between patients and providers to maintain positive relationships, supporting seamless care delivery and satisfaction
- Streamlined intake workflows to improve efficiency and responsiveness to client needs
- Applied active listening and personalized support to resolve issues and contribute to higher patient retention rates
- Devised customized onboarding plans for new clients, facilitating seamless transitions into the company''s ecosystem.
- Enhanced client retention rates through proactive account management and timely issue resolution.
- Championed process improvements within the organization by sharing feedback gathered from customers, leading to more efficient operations overall.
Marketing & Donation Coordinator
Many Hands Trading
02.2018 - 03.2020
- Directed customer-centric social media strategies, boosting brand visibility and deepening customer engagement
- Organized and managed annual events and donation campaigns, ensuring positive customer experiences and achieving key objectives
- Provided excellent client support through active listening and tailored assistance to address customer needs effectively
Education
Speech Communication -
Oregon State University
12.2019
Skills
- Customer Relationship Management
- Cross-functional Collaboration
- Client Retention & Success Strategies
- Public Speaking & Presentation
- Project Management & Coordination
- Training & Development
- Digital Marketing & Social Media
- HubSpot CRM Proficiency
- SEO
- Training and mentoring
- Staff mentoring & leadership
- Client service optimization
Certification
- Inbound Marketing Certification
- Content Marketing Certification
- Inbound Sales Certification
- Office Manager Certification
Timeline
Digital Marketing Specialist
SFW Construction, WRB Construction, SFW Painting
01.2023 - Current
Customer Engagement Specialist
Oak Knoll Winery
06.2022 - Current
Associate National Trainer
HCP Concierge
09.2021 - 12.2023
Intake Success Manager
Northwest Renal Clinic
06.2020 - 09.2021
Marketing & Donation Coordinator
Many Hands Trading
02.2018 - 03.2020
- Inbound Marketing Certification
- Content Marketing Certification
- Inbound Sales Certification
- Office Manager Certification
Speech Communication -
Oregon State University
Similar Profiles
Mikaela GuerryMikaela Guerry
Project Coordinator at Sfw ConstructionProject Coordinator at Sfw Construction
CHELSEA LIM YEANCHELSEA LIM YEAN
Audit Assistant at SFW & ASSOCIATES PLTAudit Assistant at SFW & ASSOCIATES PLT
Erik AvilaErik Avila
Sales/Service Technician at SFWSales/Service Technician at SFW