A seasoned entrepreneur and leader, I excel in working hard & getting a job completed. I also excel in service and sales, significantly enhancing client satisfaction and retention. At Kingdom Fit Nation, I spearheaded operations, boosting efficiency and profitability. My strong work ethic and servant-leadership skills have consistently fostered team success and positive customer relationships, with a proven track record in inventory management and performance improvement. Some of my greatest/proudest accomplishments have come from unifying teams to work in the same direction to accomplish a common goal.
Overview
15
15
years of professional experience
Work History
Owner/Operator
Self Employed - Kingdom Fit Nation
02.2020 - Current
Managed day-to-day business operations.
Provide exceptional customer service, addressing issues promptly to ensure customer satisfaction and repeat business.
Increase customer satisfaction by providing high-quality services and timely communication.
Manage daily operations for optimal efficiency, streamlining processes to reduce costs and improve day to day systems for smoother operations.
Ensure compliance with relevant regulations, maintaining proper documentation and licensing requirements.
Consult regularly with customers to assess needs and propose optimal solutions.
Developed business plan, processes and procedures to provide superior Product to customers.
Kept all building areas and equipment functional and well-organized to promote business performance.
Continuously cultivars a positive work environment, leading to higher employee retention rates and overall job satisfaction.
Train and motivate employees to perform daily business functions.
Implemented effective financial management practices, improving cash flow and profitability.
Oversee inventory management, reducing waste and maintaining adequate stock levels to meet demand.
Oversaw the hiring process, selecting highly skilled candidates who contributed significantly to company success.
Developed and nurtured lasting customer relationships by projecting professional corporate image and responding quickly to logistical and scheduling issues.
Server / Server Trainer
Mazen’s
04.2022 - Current
Demonstrate strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
Serve food and beverages promptly with focused attention to customer needs.
Work with POS system to place orders, manage bills, and handle complimentary items.
Collaborate with team members during busy shifts for efficient workflow and excellent guest experiences.
Cultivate warm relationships with regular customers.
Enhance customer satisfaction by promptly attending to their needs and providing personalized service.
Partner with management/leadership to contribute to health of the business by carrying high work load, addressing any issues with customers to make sure they leave 100% satisfied.
Self manage and contribute to team work as much as possible without sacrificing quality of service.
Herbalife Distributor - Direct Sales Associate
Herbalife Nutrition Inc.
02.2020 - Current
Generate and grow customer base while helping customers hit personal goals.
Recruited, developed, trained & lead teams to hit personal and professional goals.
Increased customer satisfaction by providing exceptional service and support.
Addressed any complaints or issues swiftly, demonstrating a commitment to excellent customer service.
Promoted strong team work and developed strong leadership management skills.
Server/ Server Trainer
Vic & Anthony's Steakhouse
08.2016 - 12.2020
Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
Served food and beverages promptly with focused attention to customer needs.
Worked with POS system to place orders, manage bills, and handle complimentary items.
Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
Coordinated with kitchen staff to ensure timely delivery of orders, resulting in satisfied customers.
Cultivated relationships with high-profile guests to enhance long-term business partnerships.
Shift Lead / Server / Trainer
Coyote Blues
05.2015 - 04.2017
Completed store opening and closing procedures.
Trained new employees and delegated daily tasks and responsibilities.
Maintained a clean and organized work environment, ensuring safety standards were met consistently.
Trained and mentored new employees to maximize team performance.
Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
Trained new employees on company policies, procedures, and best practices for optimal performance.
Kept employees operating productively and working on task to meet business and customer needs.
Helped store management meet standards of service and quality in daily operations.
Enhanced customer satisfaction through effective conflict resolution and prompt service.
Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
Responded to and resolved customer questions and concerns.
Increased shift productivity by setting clear expectations and providing consistent guidance on job responsibilities.
Lawn Care Business Owner
Self Employed
05.2010 - 09.2014
Consulted with customers to assess needs and propose optimal solutions.
Put together realistic budgets based upon costs and fees for successfully operating business.
Optimized routes and schedules for efficient completion of jobs within designated timeframes while reducing fuel costs associated with transportation between sites.
Streamlined business operations for improved efficiency, implementing effective scheduling and task management systems.
Increased client retention through consistent communication and timely follow-ups on service inquiries.