Dakota Craft
Hornell,NY
Summary
Resourceful service coordinator with a several-year history of serving clients in a agency. Ethically proficient handling PHI within a variety of software applications .Hardworking individual with Service coordination/customer service, multitasking and time management abilities. Skilled in working under pressure, without supervision and adapting to new situations. Educated and reliable.
Will be dedicated and loyal if your organization is willing to invest in me and my ability to support my family. If you are looking for an employee that is quick to catch on, works well with others and who understands the value and importance of maximum effort, I'm your girl!
Overview
24
24
years of professional experience
Work History
In Home Personal Aide
Edison Home Health Care/ Steve Gallese
Hornell, NY
03.2023 - 12.2024
- Assisted individual with daily chores
- Transported individual to and from all appointments
- Accompanied individual on recreational outings
- Assisted individual with electronic transactions
- provided companionship
- Assisted individual with all heavy lifting
Substitute Teacher
Canisteo Greenwood Central School
Canisteo, NY
01.2023 - 10.2023
- Provided instruction and guidance to students in the absence of a regular teacher.
- Assisted with classroom management issues when needed.
- Implemented school policies and procedures in the classroom.
- Collaborated with other teachers to ensure student success.
- Maintained accurate records of student performance, attendance, and behavior.
- Encouraged positive behavior among students through effective communication techniques.
- Supported special needs students by providing individual instruction as needed.
- Ensured that each student had access to appropriate materials and resources.
- Adapted teaching methods to accommodate diverse learning styles.
- Provided feedback on assignments or projects given by the regular teacher.
- Provided classroom instruction outlined in teacher's lesson plans.
- Provided notes and reports on school day activities to primary teacher.
- Requested as substitute teacher based on excellent referrals and trusted performance.
- Maintained student attendance and assignment records to prevent lapses during teacher absences.
- Maintained rules of conduct that encouraged self-discipline and responsibility.
- Engaged students in discussions to promote interest and drive learning.
Care Coordinator
Person Centered Services
Hornell , NY
07.2015 - 07.2019
- Proficient in Microsoft Word & Excel and SharePoint
- Conducted initial assessments and evaluations of patient's needs.
- Provided case management services to ensure the delivery of quality care.
- Coordinated with other health professionals to develop individualized plans of care for patients.
- Maintained accurate client records in accordance with agency policies and procedures.
- Collaborated with physicians, social workers, and other healthcare providers to provide comprehensive care for patients.
- Facilitated referrals to community resources such as housing, transportation, employment opportunities.
- Ensured compliance with state regulations related to healthcare service provision.
- Completed and submitted medicare documents, referrals and reevaluations
- Researched all possible services for individuals and compiled all documentation necessary to apply for services.
- Completed documents to submit to the state for evaluations, services and diagnosis.
- Responded promptly to inquiries from patients regarding their care plans.
- Scheduled appointments for clients with appropriate medical specialists.
- Handled confidential documents in an organized fashion according to established protocol.
- Monitored progress on projects assigned by upper management.
- Answered phone calls and emails to provide information, resulting in effective business correspondence.
- Answered questions from customers regarding products and services offered by the company.
History Teacher
Reading School District
Reading, PA
07.2008 - 07.2014
- Developed lesson plans to teach historical events, documents and figures in an engaging manner.
- Created interactive activities and assessments to assess student learning of history topics.
- Utilized technology in the classroom such as videos, online resources and simulations to enhance student understanding of various eras.
- Collaborated with other teachers on curriculum development for social studies classes.
- Organized field trips to local museums and historic sites to provide hands-on experiences in history education.
- Assisted students in researching topics related to their assignments or projects.
- Led discussions about primary sources from different time periods.
- Conducted research into the historical background of current events.
- Encouraged critical thinking skills through analysis of primary source material.
- Developed rubrics for grading written assignments or tests based on historical content standards.
- Encouraged collaboration between students during group work activities.
- Maintained accurate records of student performance in order to evaluate progress throughout the semester.
- Reviewed textbooks used in the classroom for accuracy and relevancy.
- Assessed student knowledge using oral presentations, written essays, projects or exams.
- Controlled classroom behavior through clearly established etiquette guidelines.
- Applied many pedagogical methodologies to improve learning development among every type of student.
- Utilized technology resources to develop immersive, informative lessons.
- Evaluated and documented student learning and growth.
History Tutor
Reading School District
Reading, PA
10.2008 - 06.2009
- I taught history and other subject areas to two brothers who required homeschool due to gang threats. One of the brothers was in 9th grade and the other brother was in 11th grade.
Social Studies/Science Teacher
Community Education Partners
Philadelphia, PA
01.2006 - 07.2008
- Conducted laboratory experiments to demonstrate scientific concepts.
- Incorporated current events into class discussions to demonstrate real-world applications of scientific principles.
- Created a classroom environment that encourages curiosity and critical thinking.
- Integrated technology into lesson plans to engage students in the material being taught.
- Provided individualized instruction to help struggling students understand complex topics.
- Maintained accurate records of student progress in accordance with school policy.
- Assessed student progress through formative and summative assessments.
- Assessed student understanding by administering periodic exams and quizzes.
- Participated in professional development workshops relevant to teaching science.
Assistant Buyer
Boscov's Department Store
Reading, PA
08.2006 - 07.2007
- Assisted in the selection and procurement of merchandise for store shelves.
- Collaborated with vendors to ensure timely delivery of products at competitive prices.
- Developed relationships with key stakeholders and vendors to ensure quality service and product availability.
- Analyzed customer feedback to identify areas of improvement in product selection process.
- Monitored stock levels to ensure adequate supply is available for purchase orders.
- Maintained accurate records of all purchasing activities including order status, invoices, returns.
- Reviewed inventory reports and monitored backorders to prioritize purchases based on customer demand.
- Prepared agreements by organizing paperwork and establishing supplier requirements such as delivery schedules.
- Stayed abreast of market trends and anticipated consumer needs and purchasing habits.
- Assessed condition of shipped products upon arrival to meet quality standards.
- Monitored product margins and managed product resales.
- Networked with potential distributors and customers to reach new markets and expand brand awareness.
Library Assistant/Front Desk Receptionist
Stevenson Library
Lock Haven, PA
08.2000 - 01.2006
- Assisted in the cataloging of new books and materials.
- Organized shelves, book displays, and other library areas according to established guidelines.
- Provided reference and reader's advisory services to library patrons.
- Processed interlibrary loan requests for patrons.
- Performed basic computer troubleshooting and maintenance tasks.
- Maintained accurate records of circulation activities including check-ins and outs and overdue items.
- Scanned documents into the library's digital repository system.
- Troubleshot technical issues with computers or other equipment used by patrons.
- Developed strong understanding of cataloging books and other materials through various methods.
- Assisted Patrons and Professors with any of their research projects
- Assisted Patrons and Professor in determining the validity of materials researched.
- Provided administrative support to the executive team, including scheduling meetings and managing calendars.
- Organized and maintained filing systems for physical and electronic documents, ensuring accuracy and confidentiality of records.
- Greeted visitors in a professional manner, responding to inquiries and directing them to appropriate personnel.
- Ensured efficient operation of office equipment such as printers, copiers and fax machines.
- Maintained office supplies inventory by checking stock to determine inventory level; anticipating needed supplies; placing and expediting orders for supplies.
- Entered data into spreadsheets using Microsoft Excel or other similar programs.
- Updated contact lists regularly when changes occur in employee status or contact information.
- Conducted research online utilizing search engines such as Google or Yahoo!.
- Answered phone calls and emails to provide information, resulting in effective business correspondence.
- Provided secretarial and office management support while building cooperative working relationships.
Education
Bachelor of Science - Secondary Education Social Studies
Lock Haven University
Lock Haven, PA06-2006
Bachelor of Arts - History
Lock Haven University of Pennsylvania
Lock Haven, PA06.2006
Bachelor of Arts - Political Science
Lock Haven University of Pennsylvania
Lock Haven, PA06.2006
Minor in Sociology
Lock Haven University
Lock Haven06.2006
Skills
- Serving Diverse Communities
- Flexible and Adaptive
- Records Management
- Document Scanning
- Team Collaboration
- Documentation/Recordkeeping
- Sensitive Material Handling
- Customer Service
- Strong Problem Solver
- Multi-Task Management
- Computer Proficiency
- Data Entry Documentation
- Spreadsheet Management
- Research
- Calendar Management
- Information Security
- Appointment Scheduling
- Service monitoring and evaluation
- Ongoing client support
- Program follow-up and assessment
- Individualized service plans
- Telephone communication
- MS office expertise
- Detail orientation
- Needs assessment
- Client advocacy
Timeline
In Home Personal Aide
Edison Home Health Care/ Steve Gallese
03.2023 - 12.2024
Substitute Teacher
Canisteo Greenwood Central School
01.2023 - 10.2023
Care Coordinator
Person Centered Services
07.2015 - 07.2019
History Tutor
Reading School District
10.2008 - 06.2009
History Teacher
Reading School District
07.2008 - 07.2014
Assistant Buyer
Boscov's Department Store
08.2006 - 07.2007
Social Studies/Science Teacher
Community Education Partners
01.2006 - 07.2008
Library Assistant/Front Desk Receptionist
Stevenson Library
08.2000 - 01.2006
Bachelor of Arts - History
Lock Haven University of Pennsylvania
Bachelor of Arts - Political Science
Lock Haven University of Pennsylvania
Minor in Sociology
Lock Haven University
Bachelor of Science - Secondary Education Social Studies
Lock Haven University
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