Dakota Crites
Fate
Summary
Dynamic and results-oriented professional with extensive experience in customer service and relationship building, honed at Alumni Sports Bar & Grill and other notable establishments. Excelled in conflict resolution and cash handling, significantly enhancing customer satisfaction. Adept at multitasking and maintaining cleanliness, demonstrating a quick learning ability and a knack for creating positive customer interactions.
Overview
4
4
years of professional experience
Work History
Restaurant Hostess
Alumni Sports Bar & Grill
02.2024 - 12.2024
- Greeted customers warmly upon arrival and provided friendly and warm presence throughout dining experience.
- Provided exceptional service through friendly interactions with customers, answering questions and addressing concerns.
- Enhanced customer satisfaction by greeting and seating guests promptly upon arrival.
- Demonstrated strong multitasking skills by handling telephone inquiries while attending to in-person guest needs seamlessly.
- helped out any servers if needed
- helped run food for servers/tables
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
- Handled high-pressure situations gracefully, managing multiple tasks simultaneously while maintaining a calm demeanor.
- Answered customer questions about hours, seating, and menu information.
- Maintained an organized waitlist for busy times, ensuring efficient seating of guests.
- Managed reservations effectively, accommodating special requests and ensuring accurate guest counts.
- Contributed to a positive team atmosphere by supporting coworkers during peak hours or when understaffed.
- Rearranged tables and chairs for large parties and retrieved high chairs for children.
- Completed daily side work and opening and closing duties without fail.
- Collaborated with servers to ensure smooth transitions between tables, minimizing wait times for guests.
- Assisted in maintaining a clean and inviting restaurant environment by clearing tables and setting up for the next guests.
- Trained new hostess staff members on company policies, procedures, and best practices ensuring consistency across all shifts.
- Organized, stocked and cleaned establishment's front lobby during shifts to maintain welcoming appearance.
- Supported servers, food runners, and bussers with keeping dining area ready for every guest.
- Backed up servers by checking on tables and retrieving items for guests.
Sales Associate
Spirit Halloween Store
10.2024 - 10.2024
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Managed efficient cash register operations.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
- Engaged in friendly conversation with customer to better uncover individual needs.
- Managed returns, exchanges and refunds in accordance with store policy.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Built relationships with customers to encourage repeat business.
- Answered customer questions about sizing, accessories, and merchandise care.
- Collaborated with team members to improve overall store performance, sharing best practices, and offering support as needed.
- Rotated stock and restocked shelves to maintain product availability and store appearance.
- Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
- Created inviting environment for customers by maintaining store organization and cleanliness.
- Opened, shelved and merchandised new products in visually appealing and organized displays for optimal sales promotions.
- Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
- Maintained up-to-date knowledge of store sales, payment policies and security standards.
- Assisted in training new staff members on company policies, product information, and sales techniques for a seamless onboarding experience.
- Prioritized helping customers over completing other routine tasks in store.
Cashier
Home Depot
04.2024 - 07.2024
- Greeted customers entering store and responded promptly to customer needs.
- Performed cash, card, and check transactions to complete customer purchases.
- Worked flexible schedule and extra shifts to meet business needs.
- Welcomed customers and helped determine their needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Built relationships with customers to encourage repeat business.
- Operated cash register to record transactions accurately and efficiently.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Handled cash with high accuracy and took care to check bills for fraud.
- Assisted customers with returns, refunds and resolving transaction issues.
- Helped customers complete purchases, locate items, and join reward programs.
- Restocked and organized merchandise in front lanes.
- Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
- Handled multiple payment methods securely, minimizing discrepancies and potential losses.
- Used POS system to enter orders, process payments and issue receipts.
- Learned duties for various positions and provided backup at key times.
- Answered questions about store policies and addressed customer concerns.
Sales Associate
Spirit Halloween Store
10.2023 - 10.2023
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Managed efficient cash register operations.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
- Engaged in friendly conversation with customer to better uncover individual needs.
- Helped customers locate products and checked store system for merchandise at other sites.
- Managed returns, exchanges and refunds in accordance with store policy.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Built relationships with customers to encourage repeat business.
- Answered customer questions about sizing, accessories, and merchandise care.
- Provided positive first impressions to welcome existing, new, and potential customers.
- Collaborated with team members to improve overall store performance, sharing best practices, and offering support as needed.
- Rotated stock and restocked shelves to maintain product availability and store appearance.
- Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
- Opened, shelved and merchandised new products in visually appealing and organized displays for optimal sales promotions.
- Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
Assistant
Bluebonnet Ridge Aussies LLC
08.2023 - 10.2023
- Contributed to a positive work environment with strong interpersonal skills and proactive teamwork attitude.
- Followed detailed directions from management to complete daily paperwork and computer data entry.
- took and uploaded photos of all new and existing puppies the the website along with naming and giving these puppies descriptions
- learned to give medications to dogs/puppies and the proper care when sick
- kept up with website
- maintained a clean environment
- trained all puppies through BBR training course
Floral Assistant
Fresh By Brookshires
01.2023 - 08.2023
- Possess in-depth knowledge of various types of flowers and their seasonal availability.
- Provided assistance in setting up floral displays at weddings, funerals, and other events to ensure seamless execution.
- Utilized strong time management skills to delicately balance heavy workloads during busy holiday seasons, effectively meeting customer expectations.
- Prepared potted plants and bouquets based on customer requirements.
- Worked closely with clients to understand their needs and design flower arrangements that perfectly match their vision.
- Drove customer satisfaction by providing recommendations for greenery and flower pairings.
- Ensured optimal freshness of flowers through proper storage techniques, cutting stems at appropriate angles, and maintaining clean water sources in containers.
- Assisted lead florist with designing unique and creative floral displays for special events and occasions.
- Offered friendly and efficient service to customers, handled challenging situations with ease.
- Proficient in utilizing floral design software to create custom arrangements.
- Increased repeat clientele through exceptional customer service skills and attention to detail.
- Managed daily store operations including opening/closing procedures, cash handling, and housekeeping tasks for an organized workspace.
- Provided support during peak seasons by efficiently multitasking between multiple responsibilities without compromising quality or timeliness of deliveries.
- Continuously updated knowledge of latest floral design trends to offer clients innovative solutions for their needs.
- Exceeded sales goals by upselling complementary items such as vases and accessories while maintaining a genuine approach to assisting clients in fulfilling their floral vision.
- Collaborated with team members to complete large-scale projects on time and within budget constraints.
- Maintained inventory accuracy, ensuring proper stock levels of flowers, vases, and other supplies.
- Collaborated closely with customers to create unique designs for bouquets, wreaths, and gifts.
- Quoted, generated, and processed customer orders to meet specifications and various occasions.
- Maintained a clean and organized work environment, adhering to safety standards and minimizing potential hazards for staff and customers.
- also helped out other departments within the store including front end, bakery, cafe
Cashier
CiCis Pizza
06.2021 - 10.2021
- Greeted customers entering store and responded promptly to customer needs.
- Performed cash, card, and check transactions to complete customer purchases.
- Worked flexible schedule and extra shifts to meet business needs.
- Welcomed customers and helped determine their needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Operated cash register to record transactions accurately and efficiently.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- helped keep stock of everything needed
- worked on salad bar
- worked in kitchen
- bussed/clean tables/dishes
- prepped for next day
Education
High School Diploma -
Texas Online Prepatory School
Huntsville, TX06-2025
Skills
- Customer service, personal presentation, relationship building
- Active learning
- Conflict resolution
- Cash handling, greeting guest, answering phones
- Scheduling and multitasking
- Table bussing, reservation handling, cleanliness
- great with elders and kids
- great with food (stocking,prepping, rotations etc)
- quick learner
Accomplishments
I am an early graduate in high school. I have finished all my classes and next step is getting my diploma and walking the stage!
Timeline
Sales Associate
Spirit Halloween Store
10.2024 - 10.2024
Cashier
Home Depot
04.2024 - 07.2024
Restaurant Hostess
Alumni Sports Bar & Grill
02.2024 - 12.2024
Sales Associate
Spirit Halloween Store
10.2023 - 10.2023
Assistant
Bluebonnet Ridge Aussies LLC
08.2023 - 10.2023
Floral Assistant
Fresh By Brookshires
01.2023 - 08.2023
Cashier
CiCis Pizza
06.2021 - 10.2021
High School Diploma -
Texas Online Prepatory School
Similar Profiles
Kaidynce ChristakosKaidynce Christakos
Bartender at Alumni House Sports Bar And GrillBartender at Alumni House Sports Bar And Grill
Tara SchumannTara Schumann
Restaurant Hostess at Alumni Sports Bar And GrillRestaurant Hostess at Alumni Sports Bar And Grill
Averie CookAverie Cook
Server at Alumni Sports Bar And GrillServer at Alumni Sports Bar And Grill