Dakota Davis
League City,Texas
Summary
Approachable Hostess with extensive experience managing reservations and waitlists. Warmly greets and seats guests promptly to maintain workflows. Highly organized and committed to creating welcoming atmosphere. Proven to excel in high-pressure environments, adeptly managing guest experiences at Pier 6 Seafood and Oyster House with exceptional multitasking and customer service skills. Enhanced dining flow and team performance through effective communication and cleanliness standards Demonstrates strong judgment in conflict resolution and maintains rigorous attention to detail in payment processing and guest interactions. promptly to maintain workflows.
Overview
2
2
years of professional experience
Work History
Restaurant Hostess
Pier 6 Seafood And Oyster House
2022.09 - Current
- Demonstrated strong multitasking skills by handling telephone inquiries while attending to in-person guest needs seamlessly.
- Handled high-pressure situations gracefully, managing multiple tasks simultaneously while maintaining a calm demeanor.
- Answered customer questions about hours, seating, and menu information.
- Maintained an organized waitlist for busy times, ensuring efficient seating of guests.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
- Managed reservations effectively, accommodating special requests and ensuring accurate guest counts.
- Checked in with servers to confirm preparedness before seating customers.
- Trained new hostess staff members on company policies and procedures.
- Managed seating chart and monitored activity in restaurant to keep constant and efficient dining flow.
- Coordinated large party bookings both on the phone and in-person, creating organized seating plans tailored to guests wants and needs.
- Collected information from arriving customers to seat groups or place them on waitlist.
- Maintained guest privacy and confidentiality when handling sensitive information such as reservation details or personal preferences.
- Supported restaurant promotions and events by informing guests of upcoming happenings or special menu items.
- Streamlined table turnover process by quickly identifying available seating options for incoming diners.
- Provided patrons with estimated waiting times during peak service hours.
- Collected credit card, cash and gift certificate payments and dispensed change for cash transactions.
- Organized, stocked and cleaned establishment's front lobby during shifts to maintain welcoming appearance.
- Rearranged tables and chairs for large parties and retrieved high chairs for children.
- Completed daily side work and opening and closing duties without fail.
- Relayed guest comments or suggestions to manager on duty for further action.
- Monitored seating area and checked restrooms regularly to keep spotless.
Food Runner
Star Cinema Grill
2022.06 - 2022.08
- Handled high-pressure situations calmly and professionally during peak hours or unexpected rushes at the restaurant.
- Restocked food supplies in kitchen and organized storage areas.
- Organized and replenished supplies at food stations to optimize team performance.
- Trained and mentored newly hired employees to explain process flow and safety procedures.
- Acted as a liaison between the kitchen, serving staff, and guests, ensuring clear communication for efficient service delivery.
- Collaborated well with other food runners to deliver orders accurately.
- Delivered correct food items to tables according to order documentation.
- Cleaned and sanitized food preparation and serving areas.
- Improved customer satisfaction by promptly delivering food orders to tables and maintaining communication with kitchen staff.
- Promoted teamwork among front-of-house and back-of-house staff, fostering a positive work environment.
- Responded to customer complaints and inquiries promptly, finding swift resolutions.
- Assisted with bussing tables and cleaning up spills.
- Checked dining area supplies of linens, wrapped silverware, and replenished low stock.
Education
High School Diploma -
Dickinson High School
Dickinson, TX05.2023
Skills
- Customer Service
- Strong multitasking
- Greeting guests
- Active Learning
- Cleanliness and hygiene
- Conflict Resolution
- Personal presentation
- Payment Processing
- Judgment and Decision Making
- Memory retention
- Interactive communication skills
- Phone Etiquette
Timeline
Restaurant Hostess
Pier 6 Seafood And Oyster House
2022.09 - Current
Food Runner
Star Cinema Grill
2022.06 - 2022.08
High School Diploma -
Dickinson High School
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