Overview
Work History
Education
Skills
Timeline
Generic

Dakota D Pitts

Bremen Ga

Overview

10
10
years of professional experience

Work History

Casino Sales and Support

Carnival Cruise Lines
06.2023 - Current
  • Contributed to the company''s growth by providing top-notch service support that helped reinforce its reputation for excellence in the industry.
  • Led cross-departmental efforts in resolving complex technical issues, fostering a culture of collaboration and problem-solving.
  • (Mentorship) Enhanced team performance by conducting regular training sessions and troubleshooting techniques for new employees.
  • Learned and adapted quickly to new technology and software applications.

Assistant General Manager

Aaron's
12.2022 - 06.2023
  • Prepared work schedules and coordinated daily assignments and activities to meet needs of business
  • Monitored and analyzed business processes and results to profitably achieve goals
  • Analyzed results and trends and prepared action plans to leverage strengths and address areas of opportunity
  • Planned layouts for optimum workflows and business results
  • Led by example on sales floor and always achieved individual sales goals
  • Handled customer inquiries, payments and service requests
  • Managed customer calls efficiently in fast-paced call center environment
  • Updated records with details of customer interactions and transactions
  • Resolved customers' service or billing complaints by exchanging merchandise, refunding money or adjusting bills

General Manager

Rent-A-Center
04.2021 - 12.2022
  • Managed relationships with business vendors, verifying performance and resolving concerns
  • Hired, interviewed, and trained employees
  • Maintained clean, organized, and well-stocked checkout areas with regular attention to displays
  • Oversaw routine ordering and inventory practices to optimize customer experiences
  • Developed advertising campaigns or sales promotions to increase brand awareness
  • Reviewed financial statements and activity reports to measure productivity or goal achievement
  • Boosted sales through successful advertising campaigns
  • Managed customer experiences with close eye on team interactions, touchpoints and methods of engagement
  • Maintained financial and administrative controls, accurately tracking funds and keeping records current

Credit Manager

Rent-A-Center
04.2020 - 04.2021
  • Established new accounts and conducted periodic account reviews
  • Implemented departmental development program to improve employees' skills and bolster knowledge
  • Assessed loan decision activities to remain compliant with regulations and corporate policies
  • Handled high call volume to quickly answer inquiries, update accounts and resolve concerns
  • Updated CRM system with call information and interaction details for future reference
  • Prepared call logs and call reports for supervisor review
  • Created and delivered quotes to potential clients for services

Sales Manager

Rent-A-Center
10.2019 - 04.2021
  • Trained sales team on strategies to manage value messages, structure opportunities and achieve deal closures
  • Optimized strategies to reach target consumers and meet demand
  • Used professional sales techniques to negotiate best possible terms and conditions to satisfy customer requirements
  • Coordinated sales meetings to discuss targets, marketing campaigns and strategy improvements
  • Marketed merchandise by studying advertising, sales promotions and display plans
  • Streamlined business functions, advising partners on policies and operating procedures
  • Maximized ROI via targeted promotions and value-driven products
  • Grew revenue with profitable pricing structures and strategic discount plans
  • Communicated competitive activity to influence marketing plans and tactics

Customer Account Representative

Rent-A-Center
03.2019 - 10.2019
  • Developed and deployed successful sales strategies to meet business objectives
  • Responded promptly to client requests and resolved problems without delay
  • Facilitated account goals by networking with business owners and executives
  • Educated customers about the terms of contracts and payment requirements
  • Negotiated credit extensions when necessary
  • Handled administrative tasks expertly, including updating accounts and producing professional business correspondence
  • Received payments and post amounts paid to customer accounts
  • Optimized approaches based on knowledge of customer backgrounds and current financial means
  • Recaptured funds from [Number]% of delinquent accounts, consistently exceeding quotas
  • Resolved insurance claims through proactive communication and collaboration with company representatives

Dealer Sales Representative

Scott Evan's Dodge Dealership
12.2018 - 07.2019
  • Captured consistent customer sales with friendly, knowledgeable support
  • Overcame customer objections using powerful product demonstrations
  • Kept store shelves, racks and bins presentable with frequent resets
  • Achieved targets by marketing vehicles via diverse strategies, including cold calling customers and posting on social media
  • Delivered exceptional customer service to each person, skillfully managing stages of buying processes and after-sales support
  • Earned high customer satisfaction marks by helping each person get into ideal vehicle at desired payment
  • Contributed $[Amount] in revenue, tenaciously pursuing leads, building customer base and generating new contacts
  • Maintained customer satisfaction, quickly resolving issues and offering expert assistance

Crane Mechanic

Patriot Crane and Hoist
02.2017 - 11.2018
  • Prepared for expected repair work by keeping shop and supplies organized
  • Verified performance and compliance with manufacturers' specifications by thoroughly testing equipment after repairs
  • Tested mechanical products and equipment after repair or assembly to confirm proper performance and compliance with manufacturers' specifications
  • Planned and executed strategies to increase business and drive profit growth
  • Diagnosed faults with mechanical, hydraulic and electrical systems using manual and computer-assisted techniques
  • Delivered fast and friendly service to handle questions and service complaints
  • Documented, researched and resolved customer service issues
  • Performed manual labor tasks to detailed instructions from supervisors

Sales Associate

Best Buy
04.2015 - 09.2017
  • Helped customers navigate store, complete sales, and process returns
  • Resolved concerns using strong communication and conflict management skills combined with expert sales abilities
  • Created memorable customer experiences by offering personalized sales support
  • Created great customer experiences with personalized sales support
  • Supported team with receiving, pricing and merchandising
  • Built attractive displays and merchandised products
  • Handled stressful situations professionally and multitasked with ease
  • Accomplished multiple tasks in a fast-paced environment
  • Processed credit card payments and accurately handled cash
  • Answered customers' questions about products, prices and availability
  • Improved sales process by delivering feedback to management

Education

Diploma -

Myrtle Beach High School
Myrtle Beach, South Carolina
07.2017

Skills

  • Employee relations
  • Hiring and recruitment
  • Workflow coordination
  • Employee scheduling
  • Operations management
  • Financial reporting
  • Call management
  • Issue troubleshooting
  • Product and service knowledge
  • Good driving record
  • Relationship building
  • Decision making
  • Analytical thinking
  • Data analysis
  • Critical thinking
  • Multitasking
  • Promotional campaigns
  • Sales coaching
  • Bank deposits
  • Product merchandising
  • Customer service management
  • Google Drive
  • Time management
  • Math competency
  • Software system maintenance
  • Performance improvement
  • Attention to detail
  • Computer skills
  • Active listening
  • Problem resolution
  • Friendly, positive attitude

Timeline

Casino Sales and Support

Carnival Cruise Lines
06.2023 - Current

Assistant General Manager

Aaron's
12.2022 - 06.2023

General Manager

Rent-A-Center
04.2021 - 12.2022

Credit Manager

Rent-A-Center
04.2020 - 04.2021

Sales Manager

Rent-A-Center
10.2019 - 04.2021

Customer Account Representative

Rent-A-Center
03.2019 - 10.2019

Dealer Sales Representative

Scott Evan's Dodge Dealership
12.2018 - 07.2019

Crane Mechanic

Patriot Crane and Hoist
02.2017 - 11.2018

Sales Associate

Best Buy
04.2015 - 09.2017

Diploma -

Myrtle Beach High School

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Dakota D Pitts