Dakota D Pitts
Bremen Ga
Overview
10
10
years of professional experience
Work History
Casino Sales and Support
Carnival Cruise Lines
06.2023 - Current
- Contributed to the company''s growth by providing top-notch service support that helped reinforce its reputation for excellence in the industry.
- Led cross-departmental efforts in resolving complex technical issues, fostering a culture of collaboration and problem-solving.
- (Mentorship) Enhanced team performance by conducting regular training sessions and troubleshooting techniques for new employees.
- Learned and adapted quickly to new technology and software applications.
Assistant General Manager
Aaron's
Hiram, Georgia
12.2022 - 06.2023
- Prepared work schedules and coordinated daily assignments and activities to meet needs of business
- Monitored and analyzed business processes and results to profitably achieve goals
- Analyzed results and trends and prepared action plans to leverage strengths and address areas of opportunity
- Planned layouts for optimum workflows and business results
- Led by example on sales floor and always achieved individual sales goals
- Handled customer inquiries, payments and service requests
- Managed customer calls efficiently in fast-paced call center environment
- Updated records with details of customer interactions and transactions
- Resolved customers' service or billing complaints by exchanging merchandise, refunding money or adjusting bills
General Manager
Rent-A-Center
Hiram, Georgia
04.2021 - 12.2022
- Managed relationships with business vendors, verifying performance and resolving concerns
- Hired, interviewed, and trained employees
- Maintained clean, organized, and well-stocked checkout areas with regular attention to displays
- Oversaw routine ordering and inventory practices to optimize customer experiences
- Developed advertising campaigns or sales promotions to increase brand awareness
- Reviewed financial statements and activity reports to measure productivity or goal achievement
- Boosted sales through successful advertising campaigns
- Managed customer experiences with close eye on team interactions, touchpoints and methods of engagement
- Maintained financial and administrative controls, accurately tracking funds and keeping records current
Credit Manager
Rent-A-Center
Hiram, Georgia
04.2020 - 04.2021
- Established new accounts and conducted periodic account reviews
- Implemented departmental development program to improve employees' skills and bolster knowledge
- Assessed loan decision activities to remain compliant with regulations and corporate policies
- Handled high call volume to quickly answer inquiries, update accounts and resolve concerns
- Updated CRM system with call information and interaction details for future reference
- Prepared call logs and call reports for supervisor review
- Created and delivered quotes to potential clients for services
Sales Manager
Rent-A-Center
Hiram, Georgia
10.2019 - 04.2021
- Trained sales team on strategies to manage value messages, structure opportunities and achieve deal closures
- Optimized strategies to reach target consumers and meet demand
- Used professional sales techniques to negotiate best possible terms and conditions to satisfy customer requirements
- Coordinated sales meetings to discuss targets, marketing campaigns and strategy improvements
- Marketed merchandise by studying advertising, sales promotions and display plans
- Streamlined business functions, advising partners on policies and operating procedures
- Maximized ROI via targeted promotions and value-driven products
- Grew revenue with profitable pricing structures and strategic discount plans
- Communicated competitive activity to influence marketing plans and tactics
Customer Account Representative
Rent-A-Center
Hiram, Georgia
03.2019 - 10.2019
- Developed and deployed successful sales strategies to meet business objectives
- Responded promptly to client requests and resolved problems without delay
- Facilitated account goals by networking with business owners and executives
- Educated customers about the terms of contracts and payment requirements
- Negotiated credit extensions when necessary
- Handled administrative tasks expertly, including updating accounts and producing professional business correspondence
- Received payments and post amounts paid to customer accounts
- Optimized approaches based on knowledge of customer backgrounds and current financial means
- Recaptured funds from [Number]% of delinquent accounts, consistently exceeding quotas
- Resolved insurance claims through proactive communication and collaboration with company representatives
Dealer Sales Representative
Scott Evan's Dodge Dealership
Carrollton, Georgia
12.2018 - 07.2019
- Captured consistent customer sales with friendly, knowledgeable support
- Overcame customer objections using powerful product demonstrations
- Kept store shelves, racks and bins presentable with frequent resets
- Achieved targets by marketing vehicles via diverse strategies, including cold calling customers and posting on social media
- Delivered exceptional customer service to each person, skillfully managing stages of buying processes and after-sales support
- Earned high customer satisfaction marks by helping each person get into ideal vehicle at desired payment
- Contributed $[Amount] in revenue, tenaciously pursuing leads, building customer base and generating new contacts
- Maintained customer satisfaction, quickly resolving issues and offering expert assistance
Crane Mechanic
Patriot Crane and Hoist
Atlanta, Georgia
02.2017 - 11.2018
- Prepared for expected repair work by keeping shop and supplies organized
- Verified performance and compliance with manufacturers' specifications by thoroughly testing equipment after repairs
- Tested mechanical products and equipment after repair or assembly to confirm proper performance and compliance with manufacturers' specifications
- Planned and executed strategies to increase business and drive profit growth
- Diagnosed faults with mechanical, hydraulic and electrical systems using manual and computer-assisted techniques
- Delivered fast and friendly service to handle questions and service complaints
- Documented, researched and resolved customer service issues
- Performed manual labor tasks to detailed instructions from supervisors
Sales Associate
Best Buy
Myrtle Beach, South Carolina
04.2015 - 09.2017
- Helped customers navigate store, complete sales, and process returns
- Resolved concerns using strong communication and conflict management skills combined with expert sales abilities
- Created memorable customer experiences by offering personalized sales support
- Created great customer experiences with personalized sales support
- Supported team with receiving, pricing and merchandising
- Built attractive displays and merchandised products
- Handled stressful situations professionally and multitasked with ease
- Accomplished multiple tasks in a fast-paced environment
- Processed credit card payments and accurately handled cash
- Answered customers' questions about products, prices and availability
- Improved sales process by delivering feedback to management
Education
Diploma -
Myrtle Beach High School
Myrtle Beach, South Carolina07.2017
Skills
- Employee relations
- Hiring and recruitment
- Workflow coordination
- Employee scheduling
- Operations management
- Financial reporting
- Call management
- Issue troubleshooting
- Product and service knowledge
- Good driving record
- Relationship building
- Decision making
- Analytical thinking
- Data analysis
- Critical thinking
- Multitasking
- Promotional campaigns
- Sales coaching
- Bank deposits
- Product merchandising
- Customer service management
- Google Drive
- Time management
- Math competency
- Software system maintenance
- Performance improvement
- Attention to detail
- Computer skills
- Active listening
- Problem resolution
- Friendly, positive attitude
Timeline
Casino Sales and Support
Carnival Cruise Lines
06.2023 - Current
Assistant General Manager
Aaron's
12.2022 - 06.2023
General Manager
Rent-A-Center
04.2021 - 12.2022
Credit Manager
Rent-A-Center
04.2020 - 04.2021
Sales Manager
Rent-A-Center
10.2019 - 04.2021
Customer Account Representative
Rent-A-Center
03.2019 - 10.2019
Dealer Sales Representative
Scott Evan's Dodge Dealership
12.2018 - 07.2019
Crane Mechanic
Patriot Crane and Hoist
02.2017 - 11.2018
Sales Associate
Best Buy
04.2015 - 09.2017
Diploma -
Myrtle Beach High School