Reliable and upbeat, successful at promoting customer loyalty, satisfaction and purchases with consultative techniques and diligent attention to individual needs. Knowledgeable about product merchandising, payment processing and cleaning. Dedicated and dependable relationship-builder with excellent organizational strengths.
Overview
8
8
years of professional experience
Work History
Tire and Battery Technician
Sams Club Tire And Battery
10.2022 - Current
Analyzed vehicle data using advanced diagnostic equipment.
Kept track of inventory and ordered parts, tools and consumable products when needed.
Kept tabs on special order tires and sent them back to warehouses when orders were not picked up.
Maintained shop and equipment cleanliness.
Trained new hires on machinery, diagnostic equipment and our inventory/ordering applications.
Work as a team to meet weekly, monthly and/or quarterly sales quota in each product category.
Upsell our products that are new or on sale to get customers into the best product for their needs.
Handled warranties and exchanges for our department and verified the reasoning.
Tire Technician
Big O Tires & Service Center
03.2018 - 09.2021
Dismounted, mounted, and repaired tires according to manufacturer specifications.
Analyzed vehicle data using advanced diagnostic equipment.
Analyzed customer needs to recommend the best tires for them
Sourced tires and parts to meet customer quality and budget needs.
Obtained quotes for tires and parts from vendors and negotiated prices.
Inspected and maintained equipment to limit operational disruptions.
Made lists of parts and products for management to order to keep consistent workflow in the shop.
Kept stock room organized and neat for optimal speed and efficiency when grabbing tires and equipment.
Cap2
Walmart
06.2015 - 03.2018
Maintained merchandise presentation by removing damaged goods, stocking, and rotating merchandise and signing and pricing merchandise.
Offered informed suggestions to improve processes and productivity.
Counted supplies in stock room and posted totals to inventory records using RF scanner.
Organized on-site stockroom to maximize existing space and improve efficiency.
Set new mods and endcaps following blueprints and precise instructions from product manufacturers and management.
Received all incoming freight and logged it in our systems.
Made sure all ordered freight was accounted for upon delivery.
Logged all broken and damaged freight and ordered replacements.