Dakota Ermann
Astoria,OR
Summary
Talented hospitality professional with a background in cleaning, handling laundry and maintenance in hotel environments. Reliable at safely operating industrial cleaning equipment and chemicals. Detailed with keen eye for facilities presentation, organization and cleanliness. Performance-driven sales consultant with 4+ years of experience selling in dynamic and fast-paced environments. Committed to working autonomously and with sense of urgency to meet and exceed territory sales goals. Adaptable and flexible to accommodate growing customer needs and requests.
Overview
12
12
years of professional experience
Work History
Sales Consultant
Cellular Sales Verizon
Warrenton , OR
02.2017 - Current
- Maintained 10/10 customer rating throughout employment with Cellular Sales.
- Kept customers and other employees up-to-date on latest devices and technology by performing frequent product demonstrations.
- Upsold customers by recommending accessories and promotions to increase revenue."
- Increased monthly sales by 20% by recommending seasonal promotions, including buy one get one sales, rebates and limited time offers.
- Opened, shelved and merchandised new products in visually appealing and organized displays for optimal sales promotions.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
- Answered customer questions about products and services, helped locate merchandise and promoted key items.
- Maintained high levels of product knowledge and solutions to covert casual shoppers into customers and increase sales by 20%.
Lead Banquet Server
Jakes Catering
Portland , Oregon
03.2013 - 12.2016
- Implemented new cleaning strategies and team strategies that saved 10 hours of labor.
- Arranged furniture and equipment to maximize space and floor plan for seamless movement during functions.
- Set up and broke down conference and banquet rooms to meet facility standards and specifications.
- Followed safety procedures and incorporated safety equipment to reduce injury and loss.
- Provided exceptional service to guests by immediately addressing needs and requests.
- Assigned sections for servers during team meetings before event.
- Collaborated with Banquet Captains during team meetings to help improve morale by 10%.
- Supervised restocking of salad bar and buffet for lunch and dinner service.
- Maintained flexible work schedule including evenings, weekends and on-call to meet event needs.
- Provided friendly, courteous service to create memorable moments for guests.
- Arranged linens and table settings according to seating plan and event theme.
- Fostered enjoyable event atmosphere through friendly guest interactions
- Collected soiled linens, including tablecloths, napkins and draperies after large events.
Education
High School Diploma -
Astoria High School
Astoria, OR06.2010
Skills
- Deep Cleaning
- Vacuuming & Carpet Cleaning
- Dusting, Sweeping, & Polishing
- Bathroom & Bedroom Cleaning
- Attention to Detail
- Organized
- Adaptability
- Time Management
- Customer Service
- Flexibility
- Integrity
- Customer Service
Accomplishments
- Created a "new system" for inventory that prevented loss and saved the company over $6,000 a year.
- While working at Jakes Catering, I trained and directed 8 employees increasing customer service ratings by 28%.
- Cleaned an average of 5 large ballrooms a day while employed at Jakes Catering.
- Received compliments from my Banquet Captains for my efficiency, time management.
- Received top rating from customers by 95%.
Volunteer
- Deep clean house 2X a week for aging parents.
- Volunteer at The Clatsop County Animal Shelter.
Timeline
Sales Consultant
Cellular Sales Verizon
02.2017 - Current
Lead Banquet Server
Jakes Catering
03.2013 - 12.2016
High School Diploma -
Astoria High School
Similar Profiles
Samantha IvieSamantha Ivie
Sales Representative at Cellular Sales VerizonSales Representative at Cellular Sales Verizon
Tolan Kallie-JacksonTolan Kallie-Jackson
Floor Supervisor at Cellular Sales VerizonFloor Supervisor at Cellular Sales Verizon
David PutmanDavid Putman
Sales Associate at Cellular Sales VerizonSales Associate at Cellular Sales Verizon