Dakota Fayard
Fort Moore,GA
Summary
Hospitality professional with an emphasis on fostering guest satisfaction and team management. Significantly enhanced guest experiences at Life's a Beach, LLC., by adapting to changing needs, ensuring all standards are met consistently, and constant team communication. Known for problem-solving, reliability, and a results-driven approach to enhance overall service quality.
Overview
4
4
years of professional experience
Work History
Supervisor of Guest Relations
Life's a Beach, LLC.
05.2024 - 11.2024
- Developed comprehensive training programs for staff, guiding team toward making more meaningful connections with guests and fostering a more relaxing environment.
- Constructed a more efficient system to track the rentals of specific guests; established a check-in/out routine for guest equipment to replace the previous honor system.
- Spearheaded initiatives to accommodate disabled guests.
- Facilitated conversations between partner location to determine how to further personalize guest experiences, leading to a higher customer satisfaction rate.
- Discussed and simplified contract terms with prospective clients to establish both initial and repeat business.
- Liaised with housekeeping at rental houses and maintenance teams for beach equipment to address any room-related/equipment concerns swiftly and efficiently.
Guest Relations Specialist
Life's a Beach, LLC
04.2021 - 05.2024
- Enhanced guest satisfaction by promptly addressing concerns and resolving issues firsthand. Initiated pleasant conversations with displeased guests to further improve business strategy.
- Facilitated check-in and check-out processes for improved guest experience.
- Trained new team members on company standards, policies, and best practices to maintain consistent guest satisfaction levels.
- Created promotional packages for holidays and advertised them using business social media to attract potential local guests.
- Handled reservation inquiries professionally while maximizing occupancy rates through upselling techniques.
- Collaborated with rental attendants to ensure guests receive a stress-free and satisfying vacation experience.
Education
High School Diploma -
Harrison Central High School
Gulfport, MS05-2021
Skills
- Hospitality and tourism background
- Exceptional communication
- Guest/customer-oriented with a focus on satisfaction
- Team management
- Property management
- Cash handling
- Guest services
- Customer rapport
- Timely inquiry and complaint resolution
- Front desk operations
Timeline
Supervisor of Guest Relations
Life's a Beach, LLC.
05.2024 - 11.2024
Guest Relations Specialist
Life's a Beach, LLC
04.2021 - 05.2024
High School Diploma -
Harrison Central High School
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