Dakota Fernandez
Lake City,FL
Summary
Hi my name is Dakota Fernandez, I am a dedicated and reliable professional with three years of experience in a customer-facing role and Itchetucknee springs, demonstrating strong communication, interpersonal and problem solving skills. Recognized for the ability to learn quickly, adapt to new environments and provide exceptional service. I hold a High School Diploma along with certifications in Nail Technology and Esthetics, reflecting a solid understanding of hygiene, client care and professionalism. Currently seeking to transition into the medical felid, bringing a strong work ethic, attention to detail and a commitment to patient focused service.
Overview
3
3
years of professional experience
Work History
Retail Sales Associate
Ichetucknee Springs
04.2022 - Current
- Greeted customers and helped with product questions, selections, and purchases.
- Maintained a clean and organized store environment, enhancing the overall shopping experience for customers.
- Helped customers complete purchases, locate items, and join reward programs.
- Handled returns and exchanges professionally, resolving customer issues while adhering to company policies.
- Answered questions about store policies and addressed customer concerns.
- Assisted in managing inventory levels, accurately processing shipments, and restocking merchandise as needed.
- Boosted customer satisfaction by providing exceptional service and addressing concerns promptly.
- Processed transactions efficiently using point-of-sale systems, minimizing wait times for customers at checkout.
- Enhanced visual merchandising displays by arranging products strategically, attracting more customers to the store.
- Supported store leadership in implementing new merchandising strategies to improve product positioning.
- Greeted customers and provided outstanding customer service.
- Fostered positive shopping environment, greeting customers warmly and providing personalized assistance.
- Engaged with customers on sales floor, offering assistance and improving shopping experience.
- Handled customer complaints with empathy and patience, resolving issues to maintain positive store reputation.
- Managed cash register, ensuring accurate transactions and safeguarding against losses.
- Trained new employees in sales techniques and store procedures, improving team effectiveness.
- Maintained up-to-date knowledge of store sales, payment policies and security standards.
- Recommended complementary purchases to customers, increasing revenue.
- Performed cash, card, and check transactions to complete customer purchases.
Education
High School Diploma -
Branford High School
Branford, FL05.2025
License - Nail Technician, Aesthetician
River Oak Technical College
Live Oak, FL05-2025
Skills
- Customer service
- Problem-solving
- Teamwork and collaboration
- Time management
- Customer assistance
- Customer engagement
- Reliability and punctuality
- Store opening and closing
- Flexible schedule
- Relationship building
- Professional appearance
- Conflict resolution
- Policy and procedure adherence
- Independent judgement
- Customer follow-up
- Friendly and helpful
- Reliable and responsible
- Honest and dependable
- Adaptable and flexible
- Positive customer engagement
Timeline
Retail Sales Associate
Ichetucknee Springs
04.2022 - Current
High School Diploma -
Branford High School
License - Nail Technician, Aesthetician
River Oak Technical College
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