Dakota Finiff
Baltimore,MD
Summary
Versatile and results-driven professional with experience in selecting and setting up diverse technical equipment, adept in critical thinking and practical engineering skills. Excelled in enhancing learning through innovative lesson plans and streamlining operations to improve service delivery. Recognized for exceptional customer service and problem-solving abilities, contributing to significant improvements in learning outcomes and operational efficiency. Excellent instructional and problem-solving skills reduce concerns related to new technology.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Long-Term Pharmacy Technician Substitute Teacher
Kelly Services
10.2024 - Current
- Selected and requisitioned appropriate books and instructional aids to complement lesson plans.
- Taught mathematical skills and principles to 100 high school students using real-world, application-based examples to maximize learning opportunities.
- Developed communicative relationships with students and parents to support learning.
- Assessed and improved lesson plans through implementation and experimentation.
- Evaluated students' academic and social growth, kept appropriate records, and prepared progress reports to gauge performance.
- Created engaging lesson plans, fostered culture of discovery and provided well-organized classroom structure to help students succeed in program.
Permanent Building Substitute Teacher
Kelly Services
01.2022 - Current
- Upheld classroom routines to support student environments and maintain consistent schedules.
- Maintained day-to-day classroom management and discipline to promote learning initiatives.
- Repeatedly requested as substitute teacher by teachers based on excellent past referrals and trusted performance.
- Developed and implemented behavior management plans for students with challenging behavior.
- Attended professional meetings, educational conferences or teacher training workshops to improve professional competence.
Installation and Service Technician
Armor Security Professionals
06.2021 - 02.2022
- Maintained servers and systems to keep networks fully operational during peak periods.
- Installed, configured and maintained computer systems and network connections.
- Investigated hardware product issues involving materials and software and devised solutions.
- Streamlined and monitored quality programs to alleviate overdue compliance activities.
- Leveraged data and analytics to make informed decisions and drive business improvements.
- Identified and communicated customer needs to supply chain capacity and quality teams.
- Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
- Diagnosed and troubleshot hardware, software and network issues.
Grocery Department Lead
Weis Markets Inc
01.2019 - 07.2021
- Maintained database systems to track and analyze operational data.
- Evaluated customer needs and feedback to drive product and service improvements.
- Conducted regular reviews of operations and identified areas for improvement.
- Maintained overall safe work environment with employee training programs and enforcement of safety procedures.
- Gathered, organized and input information into digital database.
- Managed inventory and receiving operations to maintain optimal stock levels and meet expected demands.
- Communicated with managers of other departments to maintain transparency.
Education
Associate of Science - Electro-Mechanical Engineering
Community College of Baltimore County
Baltimore, MD05-2027
Skills
- Equipment maintenance
- Hand tool proficiency
- Training and mentoring
- Low-voltage systems
- Practical engineering skills
- Critical thinking
- Customer service
- Time management
- Written communication
- Computer skills
- Multitasking Abilities
- Problem-solving
Affiliations
- National Technical Honor Society
Certification
- Green Associate (LEED GA) - U.S. Green Building Council.
- CPR/AED Certification
- ServSafe Food Handler's Certification
- Paraprofessional Educator License - MD
Languages
English
Native or Bilingual
Spanish
Limited Working
Interests
Technology inclined, strong interest in hardware and industry knowledge advancement
Timeline
Long-Term Pharmacy Technician Substitute Teacher
Kelly Services
10.2024 - Current
Permanent Building Substitute Teacher
Kelly Services
01.2022 - Current
Installation and Service Technician
Armor Security Professionals
06.2021 - 02.2022
Grocery Department Lead
Weis Markets Inc
01.2019 - 07.2021
- Green Associate (LEED GA) - U.S. Green Building Council.
- CPR/AED Certification
- ServSafe Food Handler's Certification
- Paraprofessional Educator License - MD
Associate of Science - Electro-Mechanical Engineering
Community College of Baltimore County
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