Summary
Overview
Work History
Education
Skills
Timeline
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Dakota Gilaspy

Theodore,AL

Summary

Results-driven professional with experience in delivering exceptional customer service, building client/business relationships, and achieving sales targets. Proven track record of successfully leading and coaching teams to exceed goals while ensuring operational compliance with policies and regulations. Strong ability to analyze client and employee needs, identify growth opportunities, and develop strategic plans to drive success. Proficient at high-risk and confidential problem resolution. Skilled at cultivating a positive work environment, addressing customer needs, and providing personalized solutions to meet the needs and goals of others.

Overview

13
13
years of professional experience

Work History

Business Banking Center Assistant Manager

PNC Bank
05.2024 - Current
  • Accountable for the operational soundness of the branch and team, specifically the maintenance of security procedures, ensuring audit controls are followed, and support and adherence to compliance and regulatory guidelines
  • Builds a high-performing team through the attraction, on-boarding, coaching, and development of branch team members
  • Fosters a positive working environment that facilitates exceptional service and expands profitable customer relationships
  • Consistently inspects, supports, and coaches the branded sales process to proactively achieve sales targets and customer loyalty
  • Knowledgeable of the values and practices that align customer needs and satisfaction as primary considerations in all business decisions and able to leverage that information in creating customized customer solutions

Branch Banker Sr.

PNC Bank
10.2021 - 05.2024
  • Utilized strong communication skills to effectively resolve customer issues and build long-lasting relationships
  • Applied knowledge of bank products and services and uncovers client needs and goals through holistic conversations of the client's financial picture
  • Supported clients with a variety of online tools and resources empowering them to achieve their financial well-being
  • Assisted with community outreach to local businesses to acquire growth of consumer and business households
  • Assisted management team with recent Voice EX surveys to promote an inclusive and empowered employee environment
  • PNC-Certified Women's Business Advocate
  • Volunteer for PNC Grow Up Great®

Financial Solutions Consultant

BBVA Bank
11.2019 - 10.2021
  • Managed client contact leads via Salesforce to generate growth of consumer household accounts and uncover opportunities to maximize existing client relationships
  • Acted as Workplace Solutions Advisor responsible for increasing customer base through contact with local businesses to offer the bank's services and partnership to their employees to strengthen community relations and growth of consumer households
  • Collaborated with internal teams, including wealth management professionals and investment advisors, to deliver comprehensive financial solutions to clients
  • Developed customized financial solutions for individual clients based on their financial goals and risk tolerance

Sales and Service Advisor

BBVA Bank
05.2017 - 11.2019
  • Performed in a universal role as both a personal banker and teller, as needed to improve client experience
  • Responsible for making courtesy calls to clients and prospects to determine satisfaction and potential needs
  • Sourced referrals to eco partners for Mortgages, Investments, and Business Banking needs
  • Adhered to bank policies and procedures and remained current on compliance and regulatory courses
  • Committed to meet goals both in sales metrics and client satisfaction survey scores
  • Established strong relationships with customers to enhance overall customer experience

Store Manager

Radioshack Corporation
11.2013 - 10.2014
  • Led a team of eight to ten employees in sales volume growth and profitability
  • Conducted weekly and monthly employee performance reviews to target and further challenge strengths, and coach and improve upon areas of opportunity
  • Resolved client issues and concerns in a professional manner that met their needs with a goal of improving immediate experience and to secure future business
  • Engaged with businesses in the area to market and advertise the company and wireless carriers
  • Coached sales associates and assistant managers from local locations
  • Held rapport with clients and vendors to promote success and strength of the business
  • Promoted client surveys to gain feedback to improve and perfect future client experiences

Assistant Store Manager

Radioshack Corporation
04.2012 - 11.2013
  • Maintained knowledge of current sales and promotions to better understand and assist customer needs through lead-by-example methods
  • Conducted, reconciled, and reported weekly counts on high risk and/or high dollar inventory items
  • Assisted with store inventories and the coordination of Hiring Fairs to recruit employees
  • Assisted outside store locations in perfecting visual merchandising and personnel training to exceed customer expectations
  • Responsible for coaching employees to success in product knowledge and customer service through observations and sales conversation role-plays

Sales Associate

Radioshack Corporation
11.2011 - 04.2012
  • Remained current on products and services coursework relevant to the company as well as brand specific training (Apple, Samsung)
  • Collaborated with team members to create engaging displays and promotions that drove foot traffic and increased sales revenue
  • Utilized strong product knowledge to educate customers on the features and benefits of various products, resulting in increased upsell opportunities

Education

W. P. Davidson High School
Mobile, AL
05.2011

Skills

  • Client Service
  • Management
  • Digital Expertise
  • Communication
  • Problem Resolution
  • Business Partner Relations

Timeline

Business Banking Center Assistant Manager

PNC Bank
05.2024 - Current

Branch Banker Sr.

PNC Bank
10.2021 - 05.2024

Financial Solutions Consultant

BBVA Bank
11.2019 - 10.2021

Sales and Service Advisor

BBVA Bank
05.2017 - 11.2019

Store Manager

Radioshack Corporation
11.2013 - 10.2014

Assistant Store Manager

Radioshack Corporation
04.2012 - 11.2013

Sales Associate

Radioshack Corporation
11.2011 - 04.2012

W. P. Davidson High School

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Dakota Gilaspy