Dakota Ginter
Surprise,Arizona
Summary
Dynamic leader with a proven track record at Caliber Collision, excelling in customer relationship management and business development. Spearheaded initiatives that significantly enhanced customer satisfaction and team performance. Known for exceptional leadership and staff supervision skills, consistently working to develop leaders that do the right thing.
Overview
11
11
years of professional experience
Work History
General Manager
Caliber Collision
10.2023 - Current
- I oversee day to day operations for the shop. I ensure all teammates are following company procedures and protocols to meet company revenue goals.
- strategize sales goals for company growth.
- I assist in maintaining DRP standards to ensure all insurance carriers are being properly maintained for severity and cycle time.
- I utilize ARMS Management system to manage rental vehicles and costs daily.
- I enforce safety through training and daily safety walks.
- I help provide a culture for each teammate to reach their full potential and growth.
- Manage employee relations though verbal coaching and written writes up as needed.
- I follow up with customers on returns for questions and concerns about repairs done to their vehicles.
Service Advisor/ Production Manager
Caliber Collision
07.2023 - 10.2023
- Developed highly empathetic client relationships and earned reputation for exceeding service standard goals.
- Responded to customer requests, offering excellent support and tailored recommendations to address needs.
- Maintained high customer satisfaction standards to meet or exceed targets.
- Maintained DRP relation to ensure we are writing accurate and fair repair plans.
- Helped management oversee quality inspections and sign offs on larger panel repairs, replacement and frame repairs.
- Followed up with back of house technicians to ensure they have all tools to complete the job to restore the customers vehicles.
- Managed go lists, Helped in sublet runs for ADAS.
- Managed DRP accounts from; Geico ARX & FX, Liberty mutual/safeco, Farmers, State Farm and USAA.
- Sales performer of 150k - 270k.
Service Advisor/ Production Manager
Crash Champions
04.2023 - 07.2023
- Developed highly empathetic client relationships and earned reputation for exceeding service standard goals.
- Responded to customer requests, offering excellent support and tailored recommendations to address needs.
- Maintained high customer satisfaction standards to meet or exceed targets.
- Maintained DRP relation to ensure we are writing accurate and fair repair plans.
- Helped management oversee quality inspections and sign offs on larger panel repairs, replacement and frame repairs.
- Followed up with back of house technicians to ensure they have all tools to complete the job to restore the customers vehicles.
- Managed go lists, Helped in sublet runs for ADAS.
- Managed DRP accounts from; Geico ARX & FX, Liberty mutual/safeco, Farmers, State Farm and USAA.
- Sales performer of 150k - 270k.
Service Advisor
Caliber Collision
01.2018 - 04.2023
- Started as a parts manager. Quickly excelled and went into service advisor class put on by Caliber Collision.
- Learned the estimating side of CCCone through a 6 month class.
- Navigated through I-car and all data procedures to plan proper repairs to vehicles involved in collisions.
- Was given major DRP contracted accounts; Liberty Mutual/ Safeco, Farmers and travelers. Quickly learned and excelled through day to day learning.
- Showed interest in become a leader for current company (Caliber Collision)
- Continued to preform above expectation and continued my growth within the company.
- Cross-trained and provided backup support for organizational leadership.
- Responded proactively and positively to rapid change.
Glass Installer
Select Glass
05.2013 - 12.2017
- Applied industry best practices and company quality standards to deliver efficient, timely and quality installation service.
- Inspected glass and vehicles for defects and monitored quality for all completed installations and repairs.
- Obtained windshields and windows for specific makes and models of vehicles, identifying and addressing defects prior to installation.
- Discussed various grades of glass with customers and assisted with choosing optimal glass for individual needs.
- Cut safety glass according to specified patterns and performed precision pattern-making and glass-cutting to custom-fit replacement windows.
- Avoided delays or vehicle damage by removing moldings, clips, windshield wipers, screws, bolts and moldings from windshield area.
- Met or exceeded company-defined quality and production goals.
- Provided quality auto glass installation services, windshield replacement, and crack repair.
- Used strong analytical and problem-solving skills to develop effective solutions for challenging situations.
- Worked well in a team setting, providing support and guidance.
Education
High School Diploma -
Westview High School
Avondale, AZ05.2013
Skills
- Customer Relationship Management
- Business Development
- Quality Management
- Customer Retention
- Staff Supervision
- Team Player
- Effective leader
- Employee Development
- Performance Improvement
- Deadline-oriented
Timeline
General Manager
Caliber Collision
10.2023 - Current
Service Advisor/ Production Manager
Caliber Collision
07.2023 - 10.2023
Service Advisor/ Production Manager
Crash Champions
04.2023 - 07.2023
Service Advisor
Caliber Collision
01.2018 - 04.2023
Glass Installer
Select Glass
05.2013 - 12.2017
High School Diploma -
Westview High School