Summary
Overview
Work History
Education
Skills
Timeline
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Dakota Gordon

Lancaster, PA,FL

Summary

Agile and adaptive team member. Works well in a fast paced environment. Well versed in sales and inventory management. Excellent customer service skills. Good at multi-tasking. Works well with others.

Overview

3
3
years of professional experience
4
4
years of post-secondary education

Work History

Closing Manager on Duty

Advance Auto Parts
Lancaster, United States
07.2020 - Current
  • Reconciled register sales and receipts and determined if register tape matched total sales in system.
  • Prepared registers for closing shift and assigned team member positions while maintaining high level of guest service.
  • Stocked empty shelves and assembled merchandise neatly on racks and in displays to prepare for opening shift.
  • Directed, organized and controlled closing functions for sites in multiple states.
  • Trained new employees on proper protocols and customer service standards.
  • Handled shipping and receiving of merchandise
  • Maintain 70% in rewards signups and 45-50 DPT

Assistant Manager

Dollar Tree
Lebanon, PA
10.2019 - 02.2020
  • Generated repeat business through exceptional customer service and responded to customer concerns with friendly and knowledgeable service.
  • Managed opening and closing procedures.
  • Processed POS transactions, including checks, cash and credit purchases or refunds.
  • Created bank deposits.
  • Reconciled Safe and cash register tills at start and end of each shift, accounting for any errors and resolving discrepancies.
  • Replenished sales floor merchandise and organized shelves, racks and bins for optimal appearance.
  • Efficiently processed new orders, completing 150+ daily transactions with remarkable accuracy.

Cashier

Lindy's Chicken
Tallahassee, FL
08.2018 - 05.2019
  • Operated phones for pick up orders and customer service.
  • Operated cash register for cash, check and credit card transactions.
  • Handled customer complains, returns, and refunds.
  • Checked personal identifications during alcohol and tobacco sales
  • Answered questions about store policies and addressed customer concerns
  • Processed customer refunds and exchanges according to established guidelines
  • Tallied cash drawer at beginning and end of each work shift
  • Greeted customers entering store and responded promptly to customer needs
  • Managed over 100 orders daily

Education

High School Diploma -

Sail High School
Tallahassee, FL
08.2014 - 05.2018

High School Diploma -

FAMU
Tallahassee, FL
08.2017 - 05.2018

Skills

Staff Management

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Timeline

Closing Manager on Duty

Advance Auto Parts
07.2020 - Current

Assistant Manager

Dollar Tree
10.2019 - 02.2020

Cashier

Lindy's Chicken
08.2018 - 05.2019

High School Diploma -

FAMU
08.2017 - 05.2018

High School Diploma -

Sail High School
08.2014 - 05.2018

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Dakota Gordon