Dakota Gordon
Lancaster, PA,FL
Summary
Agile and adaptive team member. Works well in a fast paced environment. Well versed in sales and inventory management. Excellent customer service skills. Good at multi-tasking. Works well with others.
Overview
3
3
years of professional experience
4
4
years of post-secondary education
Work History
Closing Manager on Duty
Advance Auto Parts
Lancaster, United States
07.2020 - Current
- Reconciled register sales and receipts and determined if register tape matched total sales in system.
- Prepared registers for closing shift and assigned team member positions while maintaining high level of guest service.
- Stocked empty shelves and assembled merchandise neatly on racks and in displays to prepare for opening shift.
- Directed, organized and controlled closing functions for sites in multiple states.
- Trained new employees on proper protocols and customer service standards.
- Handled shipping and receiving of merchandise
- Maintain 70% in rewards signups and 45-50 DPT
Assistant Manager
Dollar Tree
Lebanon, PA
10.2019 - 02.2020
- Generated repeat business through exceptional customer service and responded to customer concerns with friendly and knowledgeable service.
- Managed opening and closing procedures.
- Processed POS transactions, including checks, cash and credit purchases or refunds.
- Created bank deposits.
- Reconciled Safe and cash register tills at start and end of each shift, accounting for any errors and resolving discrepancies.
- Replenished sales floor merchandise and organized shelves, racks and bins for optimal appearance.
- Efficiently processed new orders, completing 150+ daily transactions with remarkable accuracy.
Cashier
Lindy's Chicken
Tallahassee, FL
08.2018 - 05.2019
- Operated phones for pick up orders and customer service.
- Operated cash register for cash, check and credit card transactions.
- Handled customer complains, returns, and refunds.
- Checked personal identifications during alcohol and tobacco sales
- Answered questions about store policies and addressed customer concerns
- Processed customer refunds and exchanges according to established guidelines
- Tallied cash drawer at beginning and end of each work shift
- Greeted customers entering store and responded promptly to customer needs
- Managed over 100 orders daily
Education
High School Diploma -
Sail High School
Tallahassee, FL 08.2014 - 05.2018
High School Diploma -
FAMU
Tallahassee, FL 08.2017 - 05.2018
Skills
Staff Management
Operations management
Telephone etiquette
Customer service
- Merchandising
- Month-end closing procedures
Timeline
Closing Manager on Duty
Advance Auto Parts
07.2020 - Current
Assistant Manager
Dollar Tree
10.2019 - 02.2020
Cashier
Lindy's Chicken
08.2018 - 05.2019
High School Diploma -
FAMU
08.2017 - 05.2018
High School Diploma -
Sail High School
08.2014 - 05.2018