Dakota Gorman
Lindenhurst,NY
Summary
Dynamic professional with extensive experience in warehousing management and training at FedEx Ground. Proven ability to enhance operational efficiency and ensure safety compliance. Skilled in utilizing Microsoft Office applications and fostering strong relationships with team members. Recognized for optimizing loading processes and delivering exceptional customer service in fast-paced environments.
Overview
16
16
years of professional experience
Work History
Trainer/Package Handler
FedEx Ground
Bethpage, US
10.2017 - Current
- Facilitate hands-on training sessions on safety protocols for team members.
- Ensure adherence to safety guidelines and proper loading techniques.
- Instruct on utilization of scanning technology for accurate package tracking.
Part Time Supervisor/Package Handler
United Parcel Service
Farmingdale, US
10.2013 - 02.2017
- Supervised operations at UPS ensuring effective scheduling and facility management.
- Trained new employees on operational procedures and emergency response protocols.
- Acted as liaison between full-time management and union staff to facilitate communication.
- Expedited boxes from conveyor belt to designated locations.
- Utilized schematics to optimize truck loading processes, enhancing driver productivity.
- Responded promptly and efficiently to emergency situations, ensuring safety and compliance.
- Coordinated training sessions for new hires to promote workplace safety standards.
- Maintained workflow efficiency by implementing best practices in warehouse operations.
Carpenter Apprentice
Gold Coast Homes
Long Island, US
01.2013 - 10.2013
- Supported development of large-scale structures, maintaining cleanliness and upkeep of job sites.
- Maintained a clean and safe work environment following safety protocols.
Associate Trainer
Panera Bread
Massapequa Park, US
06.2010 - 01.2013
- Delivered exceptional customer service in retail sales by assisting customers in various ways, including customizing menu options, and providing additional product information when necessary.
- Processed orders using cash and credit card payments efficiently at the register.
- Expedited orders to enhance overall customer experience.
- Managed catering orders through phone interactions, ensuring attention to detail.
- Recognized unique needs of individuals from diverse backgrounds to provide tailored support.
- Established trusting relationships with customers in a short timeframe.
Education
Associate - Liberal Arts
Nassau Community College
Garden City, NY12.2019
High school diploma - General Studies
Lindenhurst Senior High School
Lindenhurst, NY06.2010
Skills
- Warehousing management
- Facilities management
- Cleaning and maintenance
- General labor
- Loading and unloading
- Food handling and preparation
- Microsoft Office applications
Additional Information - Training
- United Parcel Service, Extensive hands-on training on safety and safe work methods. Video instruction on executing and maintaining safety procedures and implementing them into the daily routine. Safety meetings every morning for supervisors and loaders.
- Panera, Trained in food safety and handling and was trained to respond to customer needs or problems in a rapid manner.
Timeline
Trainer/Package Handler
FedEx Ground
10.2017 - Current
Part Time Supervisor/Package Handler
United Parcel Service
10.2013 - 02.2017
Carpenter Apprentice
Gold Coast Homes
01.2013 - 10.2013
Associate Trainer
Panera Bread
06.2010 - 01.2013
Associate - Liberal Arts
Nassau Community College
High school diploma - General Studies
Lindenhurst Senior High School