Dakota Graber
Perryville,AR
Summary
9+ years of experience in customer service in many forms such as online, over the phone, face-to-face, etc. Organized, motivated every day to be a better me, efficient with computers and learning point-of-sale systems quickly. Looking to boost satisfaction for customers to build loyalty and positive relationships to increase sales. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
10
10
years of professional experience
Work History
Area Supervisor
Ross Dress For Less
03.2022 - 08.2023
- Evaluated employee skills and knowledge regularly, training, and mentoring individuals with lagging skills.
- Educated staff on strategies for handling difficult customers and challenging situations.
- Maintained focus during busy times and delegated tasks to employees to keep business running smoothly.
- Walked through department multiple times each shift to evaluate and correct issues such as cleaning and stock replenishment needs.
- Effectively allocated tasks during high-traffic times to keep operations running smoothly and employees focused.
- Kept close eye on department employees and customers to assess theft risks and maintain loss prevention goals.
- Marked-down clearance items and relocated merchandise to proper store areas.
- Mentored new sales associates to contribute to store's positive culture.
- Implemented daily operating procedures to keep store clean, adequately stocked, and well-organized.
- Decreased inventory shrinkage, drive-off and daily cash discrepancies by closely monitoring daily operations.
- Examined incoming inventory, merchandised shelves and prevented shrinkage.
- Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
Customer Engagement Specialist
Constant Contact
04.2019 - 09.2020
- Developed open and professional relationships with team members, enabling better, more effective customer service.
- Trained new hires on relationship building, benefit-oriented sales presentations, sales processes and protocol, product knowledge, customer needs analysis and overcoming objections.
- Supervised and trained customer service team members to provide exceptional service, driving retention and satisfaction.
- Trained new employees on company policies, procedures, sales techniques and customer service standards.
- Boosted traceability initiatives by managing client correspondence, tracking records and utilizing data communications.
- Helped customers work within established systems to achieve desired results and maintain company loyalty.
- Exceeded team goals by implementing knowledge transfer processes to share best practices and improve sales initiatives.
- Delivered fast, friendly and knowledgeable service for routine questions and service complaints.
- Scheduled appointments with marketing advisors and personal marketing managers to meet customer needs and resolve key concerns.
Online Grocery Pickup
Walmart
08.2018 - 03.2019
- Maintained positive relationships with grocery store personnel by being consistently professional and friendly.
- Exceeded customer expectations consistently as evidenced by highest feedback ratings and frequent repeat customers.
- Bagged groceries carefully to keep products in perfect condition, separated fragile products and kept frozen and perishable foods cold or fresh.
- Conferred with management to offer feedback on operations and promotions based on customer preferences and purchasing habits.
- Worked quickly to pack orders efficiently and decrease product damage.
- Satisfied customers with quick, accurate service under tight deadlines.
Gas Station Clerk
Far Better Convenience
03.2018 - 06.2018
- Sold store items and vehicle services to customers.
- Tracked food and beverage items, placing orders to replenish inventory to avoid low stock levels.
- Processed payments via cash, credit and debit cards and counted back change to customers to avoid cash drawer errors.
- Refilled outdoor window maintenance stations with cleaning supplies and kept trash cans empty, the parking lot swept and the pumps sanitized.
- Scanned items quickly to keep lines moving and reduce overall wait time.
- Processed customer payments quickly and returned exact change and receipts.
- Counted drawers at start and end of shifts to validate daily records and uphold accounting accuracy.
- Wrapped items and bagged purchases properly to prevent merchandise breakage.
- Unboxed new merchandise and added to shelves in accordance with planograms and stock rotation policies.
- Resolved issues with cash registers, card scanners and printers.
Customer Service Desk Representative
Lowe's
08.2017 - 03.2018
- Processed returns and refunds for merchandise.
- Processed and filled online orders for items such as tools and appliances.
- Contacted customers prior to delivery to coordinate delivery times.
- Answered customer questions regarding shipments.
- Processed payments by accepting cash, checks and credit card payments.
- Entered customer orders in to document sales.
- Resolved customer complaints and adjusted orders.
- Handled customer service complaints with utmost professionalism and knowledgeable responses to maintain trust and company loyalty.
Sales Associate
Spencer's Gifts
08.2017 - 03.2018
- Kept apprised of emerging trends and provided informative customer service to assist in product selection.
- Answered incoming telephone calls to provide information about products, services, store hours, policies and promotions.
- Arranged new merchandise with signage and appealing displays to encourage customer sales and move overstock items.
- Sold various products by explaining unique features and educating customers on proper application.
- Reset store displays for special events and seasonal merchandise changes.
- Maintained well-stocked and organized sales floor with latest merchandise to drive sustained sales revenue.
- Provided every customer with comprehensive assistance upon entering store through merchandise selection and completion of purchases.
Money Center Associate/Customer Service Representative
Walmart
02.2017 - 08.2017
- Operated cash register, collected payments and provided accurate change.
- Processed efficient and accurate cash, check, debit, and credit card payments using Point-of-Sale system.
- Processed returned items in accordance with store policy (ie; only giving store credit for items without a receipt)
- Sold and cashed money orders and cashed checks
- Assisted customers to find appropriate products, answered product questions and provided product solutions.
Member Service Representative
TTEC
11.2013 - 05.2015
- Assisted in maintaining accurate records by verifying and updating member account information.
- Helped members resolve account problems and navigate internal systems to handle routine needs.
- Verified amounts and integrity of every check or funds transfer.
- Helped customers open and close accounts, invest their funds and make sound financial decisions.
- Conducted special service and account transactions for customers, including ordering checks and placing stop payment orders.
- Demonstrated expertise in identifying and mitigating potential fraud and transaction risks.
- Identified and reported suspicious behavior to security personnel as appropriate.
- Prepared official checks for customer and internal bank needs.
- Opened new customer accounts, including checking, savings and lines of credit.
Education
High School Diploma -
Mountain View High School
Loveland, CO05.2013
Skills
- Talent development
- Conflict resolution techniques
- Call center experience
- Customer Service
- Loss Prevention Goals Monitoring
- Delegation and Supervision
- Corrective Actions
- Problem Anticipation and Resolution
- Flexible Work Schedule
- Retail Industry Experience
- Risk Management
Timeline
Area Supervisor
Ross Dress For Less
03.2022 - 08.2023
Customer Engagement Specialist
Constant Contact
04.2019 - 09.2020
Online Grocery Pickup
Walmart
08.2018 - 03.2019
Gas Station Clerk
Far Better Convenience
03.2018 - 06.2018
Customer Service Desk Representative
Lowe's
08.2017 - 03.2018
Sales Associate
Spencer's Gifts
08.2017 - 03.2018
Money Center Associate/Customer Service Representative
Walmart
02.2017 - 08.2017
Member Service Representative
TTEC
11.2013 - 05.2015
High School Diploma -
Mountain View High School