Dakota Graber
Perryville,AR
Summary
9+ years of experience in customer service in many forms such as online, over the phone, face-to-face, etc. Organized, motivated every day to be a better me, efficient with computers and learning point-of-sale systems quickly. Looking to boost satisfaction for customers to build loyalty and positive relationships to increase sales. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
10
10
years of professional experience
Work History
Area Supervisor
Ross Dress For Less
North Little Rock, AR
03.2022 - 08.2023
- Evaluated employee skills and knowledge regularly, training, and mentoring individuals with lagging skills.
- Educated staff on strategies for handling difficult customers and challenging situations.
- Maintained focus during busy times and delegated tasks to employees to keep business running smoothly.
- Walked through department multiple times each shift to evaluate and correct issues such as cleaning and stock replenishment needs.
- Effectively allocated tasks during high-traffic times to keep operations running smoothly and employees focused.
- Kept close eye on department employees and customers to assess theft risks and maintain loss prevention goals.
- Marked-down clearance items and relocated merchandise to proper store areas.
- Mentored new sales associates to contribute to store's positive culture.
- Implemented daily operating procedures to keep store clean, adequately stocked, and well-organized.
- Decreased inventory shrinkage, drive-off and daily cash discrepancies by closely monitoring daily operations.
- Examined incoming inventory, merchandised shelves and prevented shrinkage.
- Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
Customer Engagement Specialist
Constant Contact
04.2019 - 09.2020
- Developed open and professional relationships with team members, enabling better, more effective customer service.
- Trained new hires on relationship building, benefit-oriented sales presentations, sales processes and protocol, product knowledge, customer needs analysis and overcoming objections.
- Supervised and trained customer service team members to provide exceptional service, driving retention and satisfaction.
- Trained new employees on company policies, procedures, sales techniques and customer service standards.
- Boosted traceability initiatives by managing client correspondence, tracking records and utilizing data communications.
- Helped customers work within established systems to achieve desired results and maintain company loyalty.
- Exceeded team goals by implementing knowledge transfer processes to share best practices and improve sales initiatives.
- Delivered fast, friendly and knowledgeable service for routine questions and service complaints.
- Scheduled appointments with marketing advisors and personal marketing managers to meet customer needs and resolve key concerns.
Online Grocery Pickup
Walmart
08.2018 - 03.2019
- Maintained positive relationships with grocery store personnel by being consistently professional and friendly.
- Exceeded customer expectations consistently as evidenced by highest feedback ratings and frequent repeat customers.
- Bagged groceries carefully to keep products in perfect condition, separated fragile products and kept frozen and perishable foods cold or fresh.
- Conferred with management to offer feedback on operations and promotions based on customer preferences and purchasing habits.
- Worked quickly to pack orders efficiently and decrease product damage.
- Satisfied customers with quick, accurate service under tight deadlines.
Gas Station Clerk
Far Better Convenience
03.2018 - 06.2018
- Sold store items and vehicle services to customers.
- Tracked food and beverage items, placing orders to replenish inventory to avoid low stock levels.
- Processed payments via cash, credit and debit cards and counted back change to customers to avoid cash drawer errors.
- Refilled outdoor window maintenance stations with cleaning supplies and kept trash cans empty, the parking lot swept and the pumps sanitized.
- Scanned items quickly to keep lines moving and reduce overall wait time.
- Processed customer payments quickly and returned exact change and receipts.
- Counted drawers at start and end of shifts to validate daily records and uphold accounting accuracy.
- Wrapped items and bagged purchases properly to prevent merchandise breakage.
- Unboxed new merchandise and added to shelves in accordance with planograms and stock rotation policies.
- Resolved issues with cash registers, card scanners and printers.
Customer Service Desk Representative
Lowe's
08.2017 - 03.2018
- Processed returns and refunds for merchandise.
- Processed and filled online orders for items such as tools and appliances.
- Contacted customers prior to delivery to coordinate delivery times.
- Answered customer questions regarding shipments.
- Processed payments by accepting cash, checks and credit card payments.
- Entered customer orders in to document sales.
- Resolved customer complaints and adjusted orders.
- Handled customer service complaints with utmost professionalism and knowledgeable responses to maintain trust and company loyalty.
Sales Associate
Spencer's Gifts
08.2017 - 03.2018
- Kept apprised of emerging trends and provided informative customer service to assist in product selection.
- Answered incoming telephone calls to provide information about products, services, store hours, policies and promotions.
- Arranged new merchandise with signage and appealing displays to encourage customer sales and move overstock items.
- Sold various products by explaining unique features and educating customers on proper application.
- Reset store displays for special events and seasonal merchandise changes.
- Maintained well-stocked and organized sales floor with latest merchandise to drive sustained sales revenue.
- Provided every customer with comprehensive assistance upon entering store through merchandise selection and completion of purchases.
Money Center Associate/Customer Service Representative
Walmart
02.2017 - 08.2017
- Operated cash register, collected payments and provided accurate change.
- Processed efficient and accurate cash, check, debit, and credit card payments using Point-of-Sale system.
- Processed returned items in accordance with store policy (ie; only giving store credit for items without a receipt)
- Sold and cashed money orders and cashed checks
- Assisted customers to find appropriate products, answered product questions and provided product solutions.
Member Service Representative
TTEC
11.2013 - 05.2015
- Assisted in maintaining accurate records by verifying and updating member account information.
- Helped members resolve account problems and navigate internal systems to handle routine needs.
- Verified amounts and integrity of every check or funds transfer.
- Helped customers open and close accounts, invest their funds and make sound financial decisions.
- Conducted special service and account transactions for customers, including ordering checks and placing stop payment orders.
- Demonstrated expertise in identifying and mitigating potential fraud and transaction risks.
- Identified and reported suspicious behavior to security personnel as appropriate.
- Prepared official checks for customer and internal bank needs.
- Opened new customer accounts, including checking, savings and lines of credit.
Education
High School Diploma -
Mountain View High School
Loveland, CO05.2013
Skills
- Talent development
- Conflict resolution techniques
- Call center experience
- Customer Service
- Loss Prevention Goals Monitoring
- Delegation and Supervision
- Corrective Actions
- Problem Anticipation and Resolution
- Flexible Work Schedule
- Retail Industry Experience
- Risk Management
Timeline
Area Supervisor
Ross Dress For Less
03.2022 - 08.2023
Customer Engagement Specialist
Constant Contact
04.2019 - 09.2020
Online Grocery Pickup
Walmart
08.2018 - 03.2019
Gas Station Clerk
Far Better Convenience
03.2018 - 06.2018
Customer Service Desk Representative
Lowe's
08.2017 - 03.2018
Sales Associate
Spencer's Gifts
08.2017 - 03.2018
Money Center Associate/Customer Service Representative
Walmart
02.2017 - 08.2017
Member Service Representative
TTEC
11.2013 - 05.2015
High School Diploma -
Mountain View High School