Dakota Granderson
Pensacola,FL
Summary
Motivated and customer-focused professional with extensive experience in healthcare, administrative support, and high-volume call center environments. Adept at managing remote communication tools, resolving customer issues efficiently, and providing empathetic support. Proven success in virtual team collaboration, data entry, multi-line phone systems, and CRM platforms. Skilled in scheduling, records management, document preparation, and maintaining confidential files in compliance with HIPAA regulations. Proficient in Microsoft Office Suite (Word, Excel, Outlook), Google Workspace, and electronic health record (EHR) systems. Demonstrated ability to coordinate appointments, track performance metrics, process invoices, and support cross-functional teams.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Certified Nursing Assistant
Olive Branch Health and Rehabilitation Center
Pensacola, FL
01.2025 - Current
- Assist patients with daily living tasks, hygiene care, and mobility support.
- Monitor patient conditions and promptly communicate changes to nursing staff.
- Foster patient comfort and emotional well-being through compassionate care.
Office Administrative Assistant
Martelli Enterprises
Pensacola, FL
07.2023 - 02.2025
- Provide general office support, including answering phones and greeting visitors.
- Manage calendars, schedule meetings, and prepare agendas.
- Draft and proofread emails, reports, and other documents.
- Maintain filing systems and handle data entry accurately.
- Monitor office supplies and coordinate with vendors.
- Handle mail, packages, and other administrative tasks as needed.
Front Desk Receptionist
Garden Inn & Suites
Pensacola, FL
12.2021 - 04.2022
- Managed guest services, reservations, and payment processing, customer support including checking guests in and out of rooms, accommodating any needs of guests within reason.
- Applied hospitality skills to streamline front desk operations, transferable to patient intake roles.
CSR - Customer Service Representative
ALORICA
Pensacola, FL
01.2019 - 04.2020
- Delivered high-quality customer support in a high-volume call center with remote capability.
- Assisted customers with billing inquiries, technical support, and account troubleshooting via phone and online platforms.
- Utilized CRM systems and ticketing tools to track and resolve customer issues.
- Demonstrated adaptability and independence while managing tasks in a semi-remote environment.
- Resolved complaints with empathy and professionalism, meeting KPIs for customer satisfaction and call handling time.
- Strengthened virtual communication skills and multi-tasking proficiency across digital platforms.
Housekeeper
Hampton by Hilton
Pensacola, FL
07.2019 - 03.2020
- Maintained cleanliness and sanitation standards essential for infection control.
- Ensured safe and hygienic environments consistent with healthcare facility requirements.
Education
High School Diploma -
Pace Center For Girls
other04.2017
Skills
- Call center
- Time Management & Organization
- Home health
- Microsoft Office
- Vital signs
- Healthcare Administration Support
- Medical terminology
- Multi-line phone systems
- Caregiving
- Compassionate Communication
- Patient Care & ADLs
- Data entry
- Customer service
- Conflict resolution
- Communication skills
- EMR / EHR
- Attention to detail
Certification
- Driver's License
- BLS Certification
- CPR Certification
- First Aid Certification
- CNA
Timeline
Certified Nursing Assistant
Olive Branch Health and Rehabilitation Center
01.2025 - Current
Office Administrative Assistant
Martelli Enterprises
07.2023 - 02.2025
Front Desk Receptionist
Garden Inn & Suites
12.2021 - 04.2022
Housekeeper
Hampton by Hilton
07.2019 - 03.2020
CSR - Customer Service Representative
ALORICA
01.2019 - 04.2020
High School Diploma -
Pace Center For Girls
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