Summary
Overview
Work History
Education
Skills
Timeline
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Dakota Granneman

Summary

Assistant Manager with in-depth experience consistently rising through ranks. Well-versed in sales, personnel management, accounting and inventory management. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

Overview

9
9
years of professional experience

Work History

Assistant Manager

Sonic Drive-in
07.2024 - Current
  • Supervised day-to-day operations to meet performance, quality and service expectations.
  • Maintained a clean, safe, and organized store environment to enhance the customer experience.
  • Developed strong working relationships with staff, fostering a positive work environment.
  • Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
  • Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
  • Improved customer satisfaction by addressing and resolving complaints promptly.
  • Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
  • Mentored junior staff members in their professional development by offering guidance/support in their assigned roles.
  • Enforced company policies consistently while handling disciplinary actions when necessary with fairness and respect.

Pool Route Technician

Guiton's Pool Center
10.2019 - 07.2024
  • Laid out smooth and efficient routes in order to accomplish daily requirements and achieve production targets.
  • Recorded transaction information on forms or logs and notified designated personnel of discrepancies.
  • Performed duties in accordance with applicable standards, policies and regulatory guidelines to promote safe working environment.
  • Maintained energy and enthusiasm in fast-paced environment.
  • Proved successful working within tight deadlines and fast-paced atmosphere.
  • Used critical thinking to break down problems, evaluate solutions and make decisions.
  • Offered friendly and efficient service to customers, handled challenging situations with ease.
  • Developed and maintained courteous and effective working relationships.

Laborer

Shasta Tanks
07.2019 - 10.2019
  • Worked alongside team to accomplish work goals according to schedule.
  • Loaded, unloaded and moved material to and from storage and production areas.
  • Prepared job sites by removing debris and setting up materials and tools.
  • Determined materials needed for daily shift and loaded vehicles with equipment and supplies.
  • Managed loading and unloading of routine shipments, maintaining organized and secure materials to minimize damage.

Crew Leader

Sonic Drive-In
01.2016 - 07.2019
  • Generated repeat business through exceptional customer service and responded to customer concerns with friendly and knowledgeable service.
  • Provided ongoing training and support for new hires, ensuring they were well-equipped to perform their duties effectively.
  • Boosted customer satisfaction by ensuring that all crew members provided high-quality service in line with company standards.
  • Developed loyal and highly satisfied customer base through proactive management of team customer service strategies.
  • Set and enforced policies focused on increasing team productivity and strengthening operational efficiency.
  • Mentored sales team in applying effective sales techniques and delivering top-notch customer service.

Education

High School Diploma -

Anderson Union High School
Anderson, CA
2018

Skills

  • Professionalism and a strong work ethic
  • Customer relations
  • Organization
  • Verbal and written communication
  • Time management
  • Computer Literacy
  • Team Leadership

Timeline

Assistant Manager

Sonic Drive-in
07.2024 - Current

Pool Route Technician

Guiton's Pool Center
10.2019 - 07.2024

Laborer

Shasta Tanks
07.2019 - 10.2019

Crew Leader

Sonic Drive-In
01.2016 - 07.2019

High School Diploma -

Anderson Union High School

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Dakota Granneman