Dakota Gray
Chicago,IL
Summary
Customer-focused individual with a passion for delivering exceptional service. Strong interpersonal skills with a talent for effectively addressing concerns. Committed to improving customer satisfaction and positive outcomes.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Delivery Driver Helper
UPS
Addison, Illinois
11.2021 - 12.2024
- Seasonal employee for UPS peak season.
- Loaded and unloaded cargo from trucks, vans and automobiles.
- Assisted with the unloading of customer orders in a timely manner.
- Ensured that all deliveries were made on time and within specified deadlines.
- Lifted boxes and products with correct safety gear and techniques.
- Inspected goods and checked for damage before deliveries.
- Utilized hand truck or dolly as needed for heavy package delivery.
- Used scanners to track parcel information, condition or receipt.
- Delivered goods to customers' homes or businesses according to delivery instructions.
- Requested customer signatures for deliveries.
Dietary Aide
Bickford Assisted Living
Crystal Lake, Illinois
04.2020 - 02.2021
- Ensured that all food was prepared according to established health standards.
- Maintained clean and orderly appearance throughout kitchen and dining area.
- Assisted patients with special needs to eat meals, providing kindness and patience.
- Worked closely with dietitians to ensure proper nutrition for each resident and patient.
- Cleaned and sanitized kitchen, dining and utility areas to promote healthy environment.
- Engaged with residents to provide positive and enriching experiences.
- Stocked supplies in dining areas as needed.
- Chopped ingredients and prepped food items ahead of lunchtime and dinner rush periods.
- Greeted visitors entering the kitchen area, provided them with information about services offered, and directed them accordingly.
- Filled and served various beverages for residents.
- Performed general cleaning duties such as sweeping floors, washing dishes, wiping countertops.
Education
Bachelor of Science - Neuropsychology
DePaul University
Chicago, IL06-2026
Skills
- Critical thinking
- Team collaboration
- Attention to detail
- Time management
- Heavy lifting
- Hospitality and accommodation
- Organization
- Policy adherence
- Organizational skills
- Multitasking capacity
Accomplishments
- Dean's list at DePaul University
Certification
- CITI program certificate
References
References available upon request.
Timeline
Delivery Driver Helper
UPS
11.2021 - 12.2024
Dietary Aide
Bickford Assisted Living
04.2020 - 02.2021
Bachelor of Science - Neuropsychology
DePaul University
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