Dakota Harper
Marion,AR
Summary
Friendly Medical Receptionist offering excellent skills in patient relations and office management. Skilled using eClinical Works appointment scheduling system in fast-paced medical clinic. Organized and accurate in managing patient flow.
Overview
7
7
years of professional experience
Work History
Medical Receptionist
Southeast Urology Network
09.2022 - 06.2024
- Coordinated patient scheduling, check-in, check-out and payments for billing.
- Managed multi-line phone system and pleasantly greeted patients.
- Maintained current and accurate medical records for patients.
- Completed patient referrals to other medical specialists.
- Assisted with medical coding and billing tasks.
- Prepared and processed patient referrals and transfer requests.
- Assisted medical providers with handling consult calls from the hospital.
- Maintained strict confidentiality of patient information, adhering to HIPAA regulations and medical office policies.
- Demonstrated adaptability by quickly learning new software programs and adapting to changes in office policies or procedures as needed.
Office Administrative Assistant
Quality Flooring And Cleaning
02.2022 - 09.2022
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Provided clerical support to company employees by copying, faxing, and filing documents.
- Ensured timely completion of projects with diligent task prioritization, delegation, and followup.
- Contributed to customer loyalty by delivering a memorable shopping experience tailored to individual needs and preferences.
- Provided detailed quotes for custom orders based on client specifications, ensuring accurate pricing and delivery timelines.
- Processed customer orders accurately and within agreed timeframes to meet service standards.
- Assisted customers with financing process.
- Managed phone and email correspondence and handled incoming and outgoing mail and faxes.
- Worked closely with management to provide effective assistance for specific aspects of business operations.
- Demonstrated adaptability by quickly mastering new software applications as needed for various tasks.
Bartender
Ethel’s Airport Lounge
03.2021 - 01.2022
- Prepared custom drink orders by accurately measuring and mixing house ingredients.
- Mixed unique and interesting cocktails for customers, including bar specials.
- Maintained a clean and organized workspace, ensuring compliance with health and safety regulations.
- Provided attentive service and proactively assessed guest needs.
Server
Colton’s Restaurant
04.2019 - 08.2020
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Assisted in training new hires, providing guidance on restaurant standards and best practices.
Receptionist
Mid-South Women’s Clinic
08.2018 - 03.2019
- Coordinated patient scheduling, check-in, check-out and payments for billing.
- Managed high call volumes, directing calls to appropriate departments while maintaining a polite and professional demeanor.
- Coordinated specialist referrals for patients requiring additional care, facilitating efficient transfer of medical records as needed.
- Contacted insurance companies to verify patient benefits.
Receptionist and Triage
Marion Minor Medical
02.2018 - 08.2018
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Coordinated patient scheduling, check-in, check-out and payments for billing.
- Adhered to strict HIPAA guidelines to protect patient privacy.
- Assessed patient needs and assisted with triage, prioritizing cases based on urgency and acuity levels.
- Contacted insurance companies for patient benefit verification.
CNA
Elite Home Health
09.2017 - 02.2018
- Assisted patients with daily living activities, promoting independence and dignity.
- Enhanced patient satisfaction by providing compassionate and attentive care.
- Maintained confidentiality of patient information according to HIPAA guidelines while communicating effectively with team members about critical updates.
- Transported patients to appointments or testing locations.
Education
High School Diploma -
Marion High School
Marion, Arkansas05.2017
Nursing Assistant Certification - Applied Sciences
Arkansas State University Mid-South
West Memphis, Arkansas2016
Phlebotomist Certification - Phlebotomy And Nursing Assistant
Arkansas State University Mid-South
West Memphis, Arkansas05.2017
Skills
- Microsoft Office
- Microsoft Word
- eClinical Works
- Quick Books
- First Aid and CPR Certification
- Medical Terminology
- Patient Registration
- HIPAA Compliance
Community Service
Volunteered for numerous community service organizations through devoting and fundraising efforts. Additional information available upon request.
Timeline
Medical Receptionist
Southeast Urology Network
09.2022 - 06.2024
Office Administrative Assistant
Quality Flooring And Cleaning
02.2022 - 09.2022
Bartender
Ethel’s Airport Lounge
03.2021 - 01.2022
Server
Colton’s Restaurant
04.2019 - 08.2020
Receptionist
Mid-South Women’s Clinic
08.2018 - 03.2019
Receptionist and Triage
Marion Minor Medical
02.2018 - 08.2018
CNA
Elite Home Health
09.2017 - 02.2018
High School Diploma -
Marion High School
Nursing Assistant Certification - Applied Sciences
Arkansas State University Mid-South
Phlebotomist Certification - Phlebotomy And Nursing Assistant
Arkansas State University Mid-South