Summary
Overview
Work History
Education
Skills
Timeline
Generic

Dakota Harrison

Weatherford,TX

Summary

Dynamic customer service professional with a proven track record at Signify Healthy, excelling in relationship building and conflict resolution. Recognized for enhancing customer satisfaction through attentive service and meticulous attention to detail, resulting in increased client retention. Adept at managing high-pressure situations while maintaining a friendly, positive attitude.

Overview

2026
2026
years of professional experience

Work History

Customer Service

Alorica
  • Reduced processing errors by meticulously following transaction procedures.
  • Managed cash drawer accurately, ensuring all transactions balanced at end of day.
  • Strengthened team morale and cooperation by assisting coworkers during peak hours.
  • Facilitated smoother checkout process, trained new employees on POS systems.
  • Resolved customer complaints professionally, leading to improved customer relations and loyalty.
  • Collaborated with team members to achieve sales targets and maintain a clean, well-stocked store environment.
  • Exceeded productivity goals through consistent attention to detail and organization during busy shifts.
  • Developed rapport and fostered brand loyalty by offering personalized service.
  • Increased client retention through proactive communication and excellent customer service.
  • Provided exceptional customer service, fostering repeat business from satisfied clients.
  • Resolved escalated customer service inquiries and complaints to maintain satisfaction.
  • Provided excellent customer service, promptly addressing inquiries and resolving issues.

MEC

Signify Health
08.2024 - Current
  • Increased member engagement with creation of personalized membership plans.
  • Streamlined internal communication, ensuring accurate and up-to-date schedule information for all team members.
  • Managed last-minute schedule changes with minimal disruption to daily operations or customer service levels.
  • Provided excellent customer service through attentive listening, empathetic communication, and efficient problem-solving during the scheduling process.
  • Answered phone calls and answered questions from potential customers.
  • Managed high call volume while maintaining professionalism and accuracy when gathering client information for appointment bookings.
  • Acted as first point of contact and set appointments for prospective clients.
  • Acted as a reliable point of contact for clients, addressing concerns or questions about their appointments with professionalism and tact.
  • Enhanced customer satisfaction with timely and accurate appointment confirmations and reminders.
  • Handled complaints and questions, and re-directed calls to other team members.
  • Developed strong relationships with clients, providing personalized service when booking, rescheduling, or canceling appointments.
  • Reduced no-show rates by consistently following up with clients prior to their scheduled appointments.
  • Maintained a comprehensive understanding of company policies and procedures in order to effectively communicate them to clients during the scheduling process.
  • Increased appointment scheduling efficiency by implementing user-friendly software systems.
  • Set up appointments with interested customers according to schedule availability.
  • Made average of Number outbound and inbound calls per day.
  • Overcame objections using friendly, persuasive strategies.

Teacher

Temple Days Daycare
03.2014 - 04.2020
  • .
  • Developed strong relationships with students, parents, and colleagues by maintaining open lines of communication and fostering a supportive learning environment.
  • Managed classroom behavior effectively by establishing clear expectations, modeling appropriate conduct, and consistently enforcing established rules and consequences.
  • Enhanced classroom engagement through the use of interactive teaching methods, such as group projects and hands-on activities.
  • Maintained accurate records of student progress, attendance, and behavior to facilitate ongoing communication with parents about their child''s educational journey.
  • Differentiated instruction to accommodate diverse learning needs, ensuring each student had an equal opportunity for success.
  • Assessed student performance regularly using both formative and summative assessments to inform future lesson planning.
  • Collaborated with other teachers to plan interdisciplinary units that connected subjects and promoted deeper understanding among students.
  • Identified struggling students early on and provided additional support through tutoring sessions and modified lesson plans.
  • Mentored new teachers, sharing best practices and providing guidance to help them adapt to their new roles successfully.
  • Served on school committees focused on curriculum development, teacher evaluations, or community outreach initiatives to contribute positively to the overall school climate.
  • Implemented classroom management plan that reduced disruptions, creating more conducive learning environment.
  • Conducted ongoing professional development in educational technology, keeping teaching approach current and effective.
  • Designed curriculum materials for special education students, facilitating inclusive learning.

Sales

Flexi
12.2013 - 03.2014
  • Resolved customer complaints professionally, leading to improved customer relations and loyalty.
  • Enhanced customer satisfaction by providing efficient and accurate cash transactions.
  • Contributed to store success by maintaining high standards of cleanliness throughout the facility.
  • Addressed customer needs and made product recommendations to increase sales.
  • Collaborated with team members to achieve sales targets and maintain a clean, well-stocked store environment.
  • Streamlined checkout process for increased efficiency and reduced waiting times.
  • Ensured compliance with company policies and procedures while processing transactions efficiently.
  • Exceeded productivity goals through consistent attention to detail and organization during busy shifts.
  • Promoted store promotions and incentive programs to increase overall sales revenue.
  • Developed rapport and fostered brand loyalty by offering personalized service.
  • Contributed to clean and safe shopping environment, performed regular sanitation of checkout area.
  • Supported marketing initiatives by setting up and maintaining promotional displays.
  • Enhanced shopping experience, provided product information and location assistance.
  • Facilitated positive shopping experience, greeted customers warmly upon entry.
  • Enhanced customer service experience by efficiently processing purchases and returns.
  • Improved efficiency, organized checkout area for optimal workflow.
  • Increased sales of promotional items by informing customers about current offers.
  • Performed cash, card, and check transactions to complete customer purchases.
  • Handled cash with high accuracy and took care to check bills for fraud.
  • Worked with floor team and managers to meet wide range of customer needs.
  • Responded promptly to requests for assistance, spills and customer inquiries.
  • Processed refunds and exchanges in accordance with company policy.

Cashier

Whataburger
08.2013 - 11.2013
  • Greeted customers entering store and responded promptly to customer needs.
  • Welcomed customers and helped determine their needs.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Built relationships with customers to encourage repeat business.
  • Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
  • Restocked and organized merchandise in front lanes.
  • Assisted customers with returns, refunds and resolving transaction issues.
  • Helped customers complete purchases, locate items, and join reward programs.
  • Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
  • Stocked, tagged and displayed merchandise as required.
  • Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
  • Handled multiple payment methods securely, minimizing discrepancies and potential losses.
  • Answered questions about store policies and addressed customer concerns.

Education

Lonestar
Houston, TX

Highschool Diploma -

Kennedale High School
Kennedale, TX
05.2013

Skills

  • Adherence to high customer service standards
  • Delivers exceptional customer service
  • Healthcare customer service
  • Classroom management
  • Relationship building
  • Critical thinking
  • Lesson planning
  • Motivating students
  • Student engagement
  • Behavior management
  • Parent-teacher communication
  • Positive role model and mentor
  • Growth mindset
  • Public speaking
  • Conflict resolution
  • Classroom instruction
  • Collaborative learning
  • Student-centered learning
  • Child development
  • Appointment scheduling efficiency
  • Friendly, positive attitude
  • Problem-solving
  • Time management
  • Attention to detail
  • Flexible and adaptable
  • Dependable and responsible
  • Multitasking
  • Excellent communication
  • Computer skills
  • Organizational skills
  • Calm under pressure
  • Active listening
  • Organization and time management
  • Decision-making
  • Verbal communication
  • Problem resolution

Timeline

MEC

Signify Health
08.2024 - Current

Teacher

Temple Days Daycare
03.2014 - 04.2020

Sales

Flexi
12.2013 - 03.2014

Cashier

Whataburger
08.2013 - 11.2013

Customer Service

Alorica

Lonestar

Highschool Diploma -

Kennedale High School
Dakota Harrison