Dakota Heikkila
Hastings
Summary
Grants management professional skilled in securing and managing funding sources. Strong focus on team collaboration and achieving goals. Adept in compliance, budgeting, and strategic planning. Known for reliability and adaptability in dynamic environments. Results-driven operational professional with strong history of optimizing business processes and leading diverse teams. Adept at implementing strategic improvements and fostering culture of continuous development. Known for reliability, adaptability, and keen focus on delivering tangible results through effective collaboration and leadership.
Overview
11
11
years of professional experience
Work History
Operations and Grant Manager
Rainwater Basin Joint Venture
08.2023 - Current
- Managed the daily operations of a large nonprofit organization, ensuring the efficient and timely completion of all operational tasks
- Developed and implemented strategies to maximize available resources and reach organizational goals
- Developed and managed the organization’s budget, monitoring expenditures and ensuring financial integrity
- Negotiated and managed contracts with vendors for services and supplies
- Monitored grant funded programs and projects to ensure compliance with grant requirements and objectives
- Analyzed program outcomes to identify areas for improvement and inform strategic decision-making processes.
- Oversaw budget management, ensuring allocation aligned with organizational priorities and project goals.
Media Personnel and Designer
Riddles Jewelry
08.2022 - 07.2023
- Established strong relationships with media contacts to facilitate successful media coverage
- Delivered outstanding customer service by building relationships with customers and clients providing expertise on design
- Implemented efficient store operations across the company to ensure high standards of cleanliness, organization, and compliance with all relevant laws and regulations
- Supervised and coordinated the activities of media personnel team in order to ensure efficient media operations
AI Media Assitant
Gray Media
06.2021 - 07.2022
- Developed and executed social media campaigns to increase followers, engagement, and website traffic
- Managed daily content creation, scheduling, and monitoring of social media platforms
- Analyzed reports and metrics to measure the effectiveness of strategies and campaigns
- Assisted in the development of new, creative social media campaigns
- Developed engaging content strategies to enhance brand visibility across multiple social media platforms.
- Developed and tested AI models to enhance predictive accuracy and performance.
- Collaborated with team members to implement machine learning algorithms effectively.
Retail Sales Associate
AT&T
08.2017 - 07.2021
- Answered customers’ questions regarding products and services
- Monitored inventory and informed management of low stock levels
- Handled customer complaints in a professional and efficient manner
- Greeted customers and provided excellent customer service
- Delivered exceptional customer service, addressing inquiries and resolving issues efficiently.
- Assisted in merchandising strategies, enhancing product visibility and driving sales.
Student Social Media Manager
Ozark Technical Community College
08.2017 - 03.2018
- Monitored campus social media activity and responded to comments and inquiries
- Created weekly reports on social media analytics and metrics
- Moderated online conversations with students, parents, faculty, and alumni
- Assisted with the design of promotional materials for events and marketing campaigns
- Conducted research on course materials and academic resources to support student learning.
- Assisted in organizing study groups and tutoring sessions to enhance peer collaboration.
Detailers-Manager in Training
Enterprise
06.2015 - 08.2017
- Oversaw and managed the detailing department in the car dealership, ensuring the highest quality of customer service and satisfaction
- Trained and mentored new detailers in proper detailing techniques, customer service, safety protocols, and time management
- Coordinated with other departments to ensure timely delivery of vehicles and to maintain the dealership’s standards of quality
- Responded to customer inquiries and complaints, and handled any issues that arose in a timely and professional manner
Student Marketing Assistant
Missouri State University
08.2014 - 11.2016
- Created and maintained social media accounts for student activities
- Collaborated with other departments to coordinate marketing efforts
- Developed content for marketing campaigns and maintained a content calendar
- Assisted in the preparation of promotional materials for college fairs and other events
- Developed and executed marketing campaigns to enhance university visibility and engagement.
- Assisted in organizing promotional events, increasing student participation and outreach.
IT Consultant
Missouri State University
08.2015 - 02.2016
- Managed cross-functional teams to deliver complex projects on time and within budget.
- Streamlined IT processes, resulting in improved service delivery and reduced downtime.
- Developed comprehensive training programs to enhance staff technical skills and knowledge.
- Established best practices for data management, ensuring compliance with industry standards.
- Led IT strategy development to enhance organizational efficiency and drive technology adoption.
Education
Bachelor of Science - Information Technology
Missouri State University
Missouri06-2017
Skills
- Detail Oriented
- Project management experience
- Operating systems
- Strong communication skills
- Strategic planning
- Accounting maintenance
Languages
French
Native or Bilingual
Arabic
Limited Working
Turkish
Professional Working
Timeline
Operations and Grant Manager
Rainwater Basin Joint Venture
08.2023 - Current
Media Personnel and Designer
Riddles Jewelry
08.2022 - 07.2023
AI Media Assitant
Gray Media
06.2021 - 07.2022
Retail Sales Associate
AT&T
08.2017 - 07.2021
Student Social Media Manager
Ozark Technical Community College
08.2017 - 03.2018
IT Consultant
Missouri State University
08.2015 - 02.2016
Detailers-Manager in Training
Enterprise
06.2015 - 08.2017
Student Marketing Assistant
Missouri State University
08.2014 - 11.2016
Bachelor of Science - Information Technology
Missouri State University