Dakota Hess
York,PA
Summary
Dependable employee that understands safety, efficiency, and communication. Committed job seeker with a history of meeting company needs with consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand. Adaptable professional with a quick-learning ability and a talent for adjusting to new environments. Skilled in rapidly acquiring new knowledge and applying it effectively. Driven by a passion for continuous learning and successfully navigating change. Hardworking employee with customer service, multitasking, and time management abilities. Devoted to giving every customer a positive and memorable experience. Experienced in fast-paced environments and adaptable to last-minute changes. Thrives under pressure and consistently earns high marks for work quality and speed.
Overview
11
11
years of professional experience
Work History
General Contractor
Hess Painting
York, Pennsylvania
01.2017 - Current
- Inspected sites before and after construction projects.
- Provided technical guidance to team members as needed when challenges arose during the course of a project.
- Trained and monitored employees to teach daily tasks and improve performance.
- Identified potential problems before they occurred to minimize delays or additional expenses.
- Conducted regular inspections of subcontractors' workmanship for quality assurance.
- Implemented onsite safety protocols and procedures and properly trained team members on prevention measures.
- Addressed customer inquiries regarding contract terms or any associated disputes.
- Resolved conflicts between contractors and subcontractors regarding scheduling issues or budget overruns.
- Resolved labor, design and tool issues during construction projects.
- Conducted regular on-site inspections to monitor construction progress and quality.
- Refined and improved company processes to increase productivity and efficiency.
- Managed construction projects from conception to completion.
- Resolved unexpected issues and challenges, applying problem-solving skills to maintain project momentum.
- Delegated work to staff, setting priorities and goals.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
- Performed inspections of properties and individual units, identifying issues and recommending actions.
- Trained new employees on company policies, procedures, and safety guidelines.
- Monitored job sites regularly for hazardous conditions that could cause harm or delay progress.
- Reduced accidents on construction sites by adhering to health and safety regulations and reporting problems.
- Oversaw all aspects of construction projects from start to finish.
Restaurant Employee
Bubba D’s Pizza and Wings
Shrewsbury, Pennsylvania
12.2013 - 12.2017
- Drove safely in all weather conditions including rain, snow, sleet, ice.
- Transported and safely delivered items to prevent damage or loss.
- Inspected vehicle and maintained gas, oil and water levels.
- Delivered rush merchandise on tight schedules to meet customer targets.
- Handled customer service complaints with utmost professionalism and knowledgeable responses to maintain trust and company loyalty.
- Handled merchandise in accordance with product handling standards.
- Determined optimal routes based on GPS application information and knowledge of local routes.
- Stayed up-to-date on changing local roads and construction areas that may affect routes.
- Delivered goods in a timely fashion while adhering to speed limits and other traffic regulations.
- Maintained high standards of customer service during high-volume work shifts and fast-paced operations.
- Assembled and served meals according to specific guest requirements.
- Monitored temperatures of prepared food and cold-storage areas.
- Wiped down tables and removed trash and dirty plates to provide clean, welcoming dining environment.
- Maintained safe food handling practices to prevent germ spread.
- Helped management stay on top of supply needs by sharing information about low or spoiled inventory.
- Utilized point-of-sale systems to enter orders into the computer system quickly and accurately.
- Welcomed and thanked guests to demonstrate appreciation for patronage.
- Rotated inventory to reduce waste and optimize freshness.
- Performed opening and closing duties such as cleaning work areas, restocking items, checking equipment operation.
- Chopped ingredients and prepped food items ahead of lunchtime and dinner rush periods.
- Greeted customers and provided them with menus.
- Assisted in training new employees on proper procedures such as food handling techniques and safety protocols.
- Inspected deliveries for freshness and accuracy against order slips before stocking shelves or coolers.
- Packaged and bagged cooked food and prepared items.
- Processed cash and credit payments accurately and efficiently.
- Contributed innovative ideas and solutions to enhance team performance and outcomes.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
- Provided support and guidance to colleagues to maintain a collaborative work environment.
- Demonstrated strong problem-solving skills, resolving issues efficiently and effectively.
- Managed time effectively to ensure tasks were completed on schedule and deadlines were met.
- Prioritized and organized tasks to efficiently accomplish service goals.
- Resolved customer complaints in a professional manner while maintaining positive relationships with clients.
- Notified customers of delays to decrease calls to support.
- Contacted customers prior to delivery to coordinate delivery times.
- Promoted positive customer service by delivering on-time shipments and fully resolving issues.
- Utilized street maps to plan and determine most efficient routes.
Education
High School Diploma -
Red Lion Area Senior High School
Red Lion, PA06-2013
Skills
- Project safety
- Painting and finishing
- Demolition
- Heavy lifting
- Quality control
- Schedule management
- Residential and commercial construction
- Renovation
- Effective written and verbal communication
- Cost control
- Project planning
- Exemplary communication
- Equipment and materials
- Project coordination
- Concrete work
- Scheduling and planning
- Food allergy awareness
- Cooking techniques
- Food plating
- Food preparation
- Menu memorization
- Complaint handling
- Sanitation practices
- Order taking
- Point of sale systems
- Strong customer service
Timeline
General Contractor
Hess Painting
01.2017 - Current
Restaurant Employee
Bubba D’s Pizza and Wings
12.2013 - 12.2017
High School Diploma -
Red Lion Area Senior High School