DAKOTA HILL
Gallipolis,OH
Summary
As an IT professional with a foundational background in IT support and Information Security, I am well-positioned to embark on a career in Network Analysis. My academic qualifications, including a Bachelor's degree in Network Systems and a CompTIA Network+ certification, have provided me with a solid understanding of networking basics. While most of my experience has been in IT support and security, I am currently engaged in managing firewalls and implementing security controls, demonstrating my practical skills in maintaining and securing network infrastructures. My role in overseeing user access and network device security underscores my understanding of the critical nature of network integrity in organizational operations. Eager to deepen my expertise in this area, I am pursuing a Master's degree in Cybersecurity and additional certifications like CISM. This commitment to ongoing education and my hands-on experience with network security management make me a promising candidate for a Network Analyst position, ready to adapt and contribute effectively to the evolving network requirements of the organization.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Information Security Specialist
Vinton County National Bank
07.2023 - Current
- Effectively managed the organization's firewall systems, implementing comprehensive security controls that fortified network integrity and provided robust defense against potential security threats.
- Excelled in delivering timely and effective support to end users for security-related concerns, while maintaining precise documentation, significantly enhancing user understanding and adherence to security practices, thereby contributing to a safer IT environment.
- Played a key role in bridging communication and problem-solving efforts between various teams, ensuring efficient resolution of technical and security issues and fostering a collaborative and proactive work environment.
- Spearheaded the critical project of implementing new firewalls across our operation centers, overseeing every aspect from planning to execution. This initiative significantly enhanced network security and performance, showcasing my ability to manage complex, large-scale technology upgrades effectively.
Sales Consultant
AT&T
03.2016 - 07.2022
- Demonstrated exceptional skill in swiftly troubleshooting and resolving a wide range of issues related to mobile devices, cellular networks, and wireless connectivity, significantly enhancing customer satisfaction and technology reliability.
- Distinguished as the go-to Apple subject matter expert and appointed as the technical liaison for the store, reflecting my deep expertise and trusted proficiency in Apple products and services.
- Excelled in the sales and support of various cellular devices, including cell phones and tablets, consistently meeting customer needs and driving sales through expert product knowledge and superior customer service.
Support Specialist
Ntelos Wireless
09.2014 - 03.2016
- Quickly and effectively resolved cellular network issues, demonstrating advanced technical problem-solving skills.
- Delivered high-quality end-user support for technical issues, ensuring customer satisfaction and smooth technology operations.
- Recognized with the "Customer First" award for providing exceptional support services, highlighting commitment to customer service excellence.
Support Analyst
IBEX Global
01.2014 - 10.2014
- Expertly provided Tier 2 support for WiFi, email, LAN, and WAN connections, ensuring robust connectivity and seamless communication across the network.
- Successfully conducted virus removal, system backups, and provided remote desktop support, enhancing system security and user productivity.
- Efficiently supported a range of networking hardware including routers, switches, and various peripheral devices, ensuring optimal network performance and reliability.
Internship
The University of Rio Grande
08.2012 - 01.2013
- Efficiently managed the first line helpdesk role for the university, providing prompt and reliable assistance for a wide range of technical issues.
- Skillfully built and managed user accounts in Active Directory, including providing password resets and unlocking user accounts, ensuring smooth and secure user access.
Education
Masters of Science - Cybersecurity & Information Assurance
Western Governors University
03.2024
Bachelors of Technical Studies - Information Technology Network Systems
The University Of Rio Grande
12.2012
Skills
Operating Systems: Windows, Linux, MacOS
Networking : TCP/IP, DNS, Firewalls, VPN, LAN/WAN, OSI Model, Network Security
Frameworks & Regulations: NIST, GLBA, NEMA, MITRE ATT&CK, PCI-DSS
Security: Endpoint Protection and Response, Cortex, NMAP, NGFW
Certification
CompTIA: A+, Network+, Project+, Security+, CySa+
Axelos: ITIL Foundation
Timeline
Information Security Specialist
Vinton County National Bank
07.2023 - Current
Sales Consultant
AT&T
03.2016 - 07.2022
Support Specialist
Ntelos Wireless
09.2014 - 03.2016
Support Analyst
IBEX Global
01.2014 - 10.2014
Internship
The University of Rio Grande
08.2012 - 01.2013
Masters of Science - Cybersecurity & Information Assurance
Western Governors University
Bachelors of Technical Studies - Information Technology Network Systems
The University Of Rio Grande
CompTIA: A+, Network+, Project+, Security+, CySa+
Axelos: ITIL Foundation
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