Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Dakota Howard, RN

Ferndale,MI

Summary

Compassionate, self-motivated, and eager to learn registered nurse with two years' experience on a cardiovascular step-down unit, providing care to four critical post-cardiovascular surgery patients at a Magnet-designated hospital. Adept in collaborating with interdisciplinary teams; developing, implementing, monitoring, and documenting patient care plans; administering medications; educating patients and family members; and utilizing an electronic health record for documentation, such as Epic. Utilizes a comforting, holistic, and patient-centered approach to patient care and advocacy.

Overview

10
10
years of professional experience
1
1
Certification

Work History

Registered Nurse

Henry Ford Hospital
Detroit, MI
05.2023 - Current
  • Responsible for the total patient care of up to four step-down patients post-cardiac surgery, including, but not limited to: coronary artery bypass, valve replacement, aortic aneurysm/dissection repair, LVAD placement, heart transplant, and lung transplant.
  • Monitoring and interpreting patient heart rhythms on telemetry.
  • Ongoing patient and family education, such as sternal precautions, neutropenic precautions, anti-rejection medication management for heart and lung transplant patients, and device management for LVAD patients.
  • Therapeutically communicating with diverse populations of patients and family members.
  • Participated in a group research project as part of the Vizient/AACN Nurse Residency Program that discussed the efficacy of instituting a stricter process for insulin administration to limit medication errors.

Customer Service Representative

Ralph C. Wilson Insurance Agency
Southfield, MI
05.2022 - 04.2023
  • Facilitating the transition of a major company merger and integrating over 700 customers into a new insurance agency.
  • Strengthened customer retention by providing exceptional customer service to ensure customer satisfaction.
  • Meeting time constraints and resolving complex problems by collaborating with insurance carriers and account managers.
  • Maintained detailed records of customer interactions, transactions and comments for future reference.
  • Resolved customer complaints promptly and efficiently.

Property and Casualty Insurance Producer and Office Manager

Howes and Associates Insurance Services Inc
Birmingham, MI
09.2015 - 05.2022
  • Primarily responsible for overseeing and servicing over 700 customers and their insurance policies.
  • Writing insurance policies tailored to meet each individual customer’s specific needs.
  • Collaborating with over 15 insurance carriers.
  • Achieved repeat business and referrals through exceptional and personalized customer service.
  • Managing an office of five total employees, including office supply orders and calculating the monthly commission owed to producers.
  • Identified areas of improvement within existing processes and procedures.
  • Maintained up-to-date knowledge of relevant laws and regulations governing the sale of insurance products.

Education

Associates Degree - Nursing

Oakland Community College
Waterford, MI
12.2022

Skills

  • Cardiac telemetry monitoring and EKG interpretation
  • LVAD training
  • Professionalism and customer service
  • Collaboration
  • Time management
  • Critical thinking
  • Conflict resolution
  • Personal accountability
  • Regulatory compliance
  • Quality assurance
  • Data entry and analysis
  • Compassion and empathy

Certification

  • Registered Nurse, Michigan
  • Basic Life Support, BLS
  • Advanced Cardiac Life Support, ACLS
  • Vizient/AACN Nurse Residency Program, Completed
  • DAISY Award nominations

Timeline

Registered Nurse

Henry Ford Hospital
05.2023 - Current

Customer Service Representative

Ralph C. Wilson Insurance Agency
05.2022 - 04.2023

Property and Casualty Insurance Producer and Office Manager

Howes and Associates Insurance Services Inc
09.2015 - 05.2022

Associates Degree - Nursing

Oakland Community College

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