Dakota Husted
Vidalia,GA
Summary
Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires and providing customized solutions to build loyalty.
Overview
10
10
years of professional experience
Work History
Bank Teller
Ameris Bank
11.2023 - Current
- Managed high-volume transactions during peak hours while maintaining attention to detail, ensuring seamless customer experience.
- Balanced cash drawers accurately at the end of each shift, minimizing discrepancies in financial records.
- Answered customer inquiries regarding account balances, transaction history, services charges, and interest rates.
- Established trust with clients by maintaining confidentiality and protecting sensitive financial information.
- Processed customer transactions promptly, minimizing wait times.
Dispatch Clerk
Dot Foods Inc.
04.2023 - 11.2023
- Contributed to a positive workplace culture through active participation in team meetings, collaborative projects, and ongoing professional development initiatives.
- Facilitated cross-departmental collaboration by serving as a liaison between the dispatch team, sales representatives, and warehouse personnel.
- Maintained a clean and orderly dispatch area, fostering a professional environment conducive to productivity and team morale.
- Reduced response times for urgent deliveries by closely monitoring driver locations and adjusting routes accordingly.
- Streamlined communication between drivers, warehouse staff, and customers to ensure accurate order fulfillment and timely delivery.
Universal Banker
Ameris Bank
07.2022 - 01.2023
- Opened checking, savings, money market and certificates of deposit accounts and ordered checks, debit cards and furnished online banking details to facilitate new transactions.
- Cashed checks, accepted deposits and withdrawals within assigned limits and calculated daily transactions using computers, calculators or adding machines.
- Identified customer financial needs through in-person efforts, cold calls, referrals and marketing while providing strong product knowledge and quality service.
- Adhered to established security procedures and reported potential fraud or safety violations to management for immediate recourse.
Special Education Paraprofessional
Vidalia High School
08.2021 - 07.2022
- Supported teacher in development of individual learning strategies.
- Maintained positive attitude and affirmatively communicated with each student.
- Interacted physically and verbally with students throughout each day.
- Offered student support through special accommodations, extra assistance and assessments.
- Oversaw class of students in absence of instructor.
Customer Service Representative
Pix
09.2019 - 09.2020
- Liaised with customers, management and sales team to better understand customer needs and recommend appropriate solutions.
- Cultivated customer loyalty, promoted repeat customers and improved sales.
- Fielded customer questions regarding available merchandise, sales, current prices and upcoming company changes.
- Educated customers on promotions to enhance sales.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Answered customer telephone calls promptly to avoid on-hold wait times.
Assistant Director
Junction Childcare And Learning Center
01.2018 - 09.2019
- Mentored and supported new employees on industry practices and business operations
- Updated files for individual children and teachers for record keeping
- Established an open and loving environment where children could express themselves and direct their own learning
- Consulted with parents to build and maintain positive support networks and support continuing education strategies
Cashier
Little Caesar Enterprises Inc.
09.2017 - 01.2018
- Kept register terminal area and store clean and orderly.
- Provided professional and courteous service at all times.
- Handled the cash register and oversaw credit and debit cards, personal check and cash transactions.
- Ensured a high level of service by greeting customers, taking their orders and filling them efficiently and correctly.
Customer Service Associate
Bi-Lo Holdings LLC
11.2014 - 05.2016
- Performed various administrative functions, including filing paperwork, delivering mail, sorting mail, office cleaning and bookkeeping.
- Managed money under the till of register and made frequent money transactions for customers.
- Requested identification from customers on specific transactions or purchases, reviewed the information and promptly returned them.
- Worked overtime shifts during busy periods.
Education
High School Diploma -
Montgomery County High School
Mount Vernon, GA05.2016
Skills
- Microsoft Word expertise
- Student engagement
- Customer Service and Assistance
- Teller Transactions
- Inbound and Outbound Calling
- Efficient and Detail-Oriented
Timeline
Bank Teller
Ameris Bank
11.2023 - Current
Dispatch Clerk
Dot Foods Inc.
04.2023 - 11.2023
Universal Banker
Ameris Bank
07.2022 - 01.2023
Special Education Paraprofessional
Vidalia High School
08.2021 - 07.2022
Customer Service Representative
Pix
09.2019 - 09.2020
Assistant Director
Junction Childcare And Learning Center
01.2018 - 09.2019
Cashier
Little Caesar Enterprises Inc.
09.2017 - 01.2018
Customer Service Associate
Bi-Lo Holdings LLC
11.2014 - 05.2016
High School Diploma -
Montgomery County High School
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