Dakota Hymas
Summary
Organized and dependable professional experienced in managing multiple priorities and fostering team collaboration. Achieved operational efficiencies through leadership and problem-solving skills that streamlined processes and reduced costs. Committed to delivering value by exercising independent decision-making and sound judgment to enhance organizational performance.
Overview
1
1
Certification
11
11
years of professional experience
Work History
Lead Warehouse Associate
Goal Zero
08.2022 - Current
- Shipped material and performed boxing, packing, labeling, and preparation of related documents.
- Trained new associates on safety protocols, equipment operation, and best practices in warehousing.
- Supervised daily warehouse operations, ensuring efficient workflow and adherence to safety protocols.
- Maintained accurate inventory records using warehouse management systems.
Sales Representative
Vivint
06.2022 - 08.2022
- Made outbound calls to potential clients for security systems.
- Addressed client concerns promptly to enhance satisfaction and maintain strong relationships.
- Created additional sales opportunities through effective upselling and cross-selling techniques.
Repair Lead
Goal Zero
10.2017 - 06.2022
- Guided team members in completing daily tasks.
- Collaborated with cross-functional teams to resolve escalated customer concerns, enhancing customer satisfaction and retention.
- Conducted diagnostic procedures to determine root cause of customer problems and provide accurate repair recommendations.
- Fostered positive work environment through open communication and constructive feedback, improving team morale and collaboration.
- Collaborated effectively with cross-functional teams to resolve escalated customer concerns promptly and professionally.
- Maintained accurate and up-to-date documentation of all repair activities, ensuring compliance with established guidelines and regulations.
- Assisted management in developing standard operating procedures to optimize workflow efficiency.
- Responsible for instructing others on daily tasks
- Implemented thorough quality assurance checks after each job completion, reducing repeat repairs and enhancing service reliability.
Sales Representative
Technaglass
04.2017 - 10.2017
- Took inbound calls to build quotes, make sales, and provide great customer service.
- Followed up on online quotes.
- Increased repeat business by fostering trust-based relationships with key accounts through regular communication.
Customer Service Representative
Mountain America Credit Union
10.2016 - 02.2017
- Took inbound calls to assist members with transactions and questions about their accounts.
- Navigated high-stress situations, maintaining professionalism and effectively resolving disputes to enhance customer satisfaction.
- Resolved customer inquiries via phone, email, and chat, ensuring timely and accurate responses.
Records Retrieval Specialist
Verisk Health
08.2015 - 09.2016
- Verified information by calling medical facilities to retrieve records and ensure HIPAA compliance.
- Participated actively in planning committee meetings to contribute ideas and collaborate with team members.
- Updated internal databases to maintain accurate file location and status information, supporting timely access to records.
Education
High School Diploma -
Riverton High School
UTSkills
- Team leadership
- Decision-making
- Written communication
- Staff development
- Problem-solving
Accomplishments
- Worked my way up to Repair lead
- Managed a team and helped repair thousands of units
- Collaborated with engineering team to help identify and fix possible issues for products being launched.
Certification
Soldering Certified
OSHA Certified on:
- Single Jacks
- Double Jacks
- Forklifts
- Standing Pickers
Timeline
Lead Warehouse Associate
Goal Zero
08.2022 - Current
Sales Representative
Vivint
06.2022 - 08.2022
Repair Lead
Goal Zero
10.2017 - 06.2022
Sales Representative
Technaglass
04.2017 - 10.2017
Customer Service Representative
Mountain America Credit Union
10.2016 - 02.2017
Records Retrieval Specialist
Verisk Health
08.2015 - 09.2016
High School Diploma -
Riverton High School