Dakota Isham

Senior Sales Associate|September 2024 – Present -

• Skillfully process an average of over 50 customer transactions daily, with exceptional accuracy and efficiency at the point of sale, expertly handling cash, credit, and debit payments.

• Delight customers by assisting them in locating merchandise, as well as providing insightful recommendations that elevate their shopping experience.

• Actively contribute to our store's performance goals through seamless collaboration with team members and management.

• Play a pivotal role in creating a welcoming and shoppable environment during peak hours, catering to over 200 enthusiastic customers daily.

• Inspire and guide new sales associates by training them in store procedures and delivering top-notch customer service standards. Go above and beyond to provide outstanding service that transforms the shopping journey for our customers.

• Step up during busy times by volunteering for extra shifts, alleviating staffing shortages, and ensuring smooth operations.

• Uphold visual merchandising standards that not only promote our brand image but also drive sales effectiveness.

• Strategically organize inventory on the sales floor, optimizing product placement for maximum visibility and accessibility.

• Collaborate closely with team members to achieve ambitious daily sales targets and enhance overall customer satisfaction.

• Facilitate a seamless onboarding experience for new staff by imparting knowledge on company policies, product information, and effective sales techniques.

• Foster genuine connections with customers, building rapport, and establishing lasting relationships.

• Conduct thorough inventory audits of fitting room items, ensuring accurate counts, and preventing loss by confirming that customers leave with the same number of items they entered with.

• Demonstrate an ability to safely lift and transport boxes, materials, and goods, ensuring efficient and accurate handling in our fast-paced environment.

• Tackle customer challenges head-on by offering tailored product and service solutions.

• Managed front desk operations, ensuring efficient guest check-in and check-out processes.

• Provided exceptional customer service, addressing inquiries and resolving issues promptly.

• Coordinated appointment scheduling for staff, optimizing daily workflow and client engagement.

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• Assisted in training new reception staff on procedures and company policies.

• Scheduled, coordinated, and confirmed appointments and meetings.

• Handled sensitive customer information with confidentiality, adhering to company privacy guidelines.

• Greeted visitors warmly, creating a positive first impression of the organization.

• Greeted an average of 40+ parents and visitors daily, managing a 5-line phone system, and.

• Directing calls appropriately.

• Handled administrative tasks, including filing, data entry, and managing daily sign-in/sign-out.

• Logs for children.

• Accurately maintained and updated records for over 60 enrolled children, ensuring compliance.

• With facility policies.

• Maintained the security and safety of the facility by monitoring access and ensuring all visitors.

• They were properly checked in. Supported a staff of 15 or more teachers and administrators with clerical tasks, contributing to a smooth operation.

• Daily operations.

• Provided general clerical support to the management team, contributing to the smooth daily operations.

• Operation of the center.