Dakota Jobe

• Organized training sessions for new hires to familiarize them with the workplace environment.
• Ensured compliance with safety regulations and company policies.
• Managed customer service inquiries and complaints in a timely manner.
• Conducted regular performance reviews for employees to identify areas of improvement.
• Supervised daily operations including scheduling shifts, assigning duties.
• Resolved conflicts between team members in an effective manner.
• Communicated regularly with customers to gain insights into their needs.
• Monitored employee attendance records, timekeeping, and payroll information.
• Assisted in the development of operational strategies to ensure efficient and productive operations.
• Collaborated with management on developing strategic plans for achieving business goals.
• Assigned work and monitored performance of project personnel.
• Remained calm and professional in stressful circumstances and effectively diffused tense situations.
• Analyzed business performance data and forecasted business results for upper management.
• Evaluated individual and team business performance and identified opportunities for improvement.

Expanded client base through consistent product promotion and sales strategy

Created strategic financial solutions to suit client needs and promote branch services

Expanded customer relationships by maintaining regular follow-up processes and rapport with each customer

Established connections with new clients through proactive follow-up strategies

Ordered office supplies and promo items supplies and materials to secure inventory and sensitive and propriety items

Built strong rapport with new and existing clients to better serve financial needs and promote branch loyalty

Described promotional offers and used persuasive sales techniques to upsell services and convince clients to apply for additional banking services

Greet customers with a warm welcome and assisting with any of their personal banking needs.

Process a variety of retail and commercial transactions, including deposits, withdrawals, loan payments and check cashing in a timely and efficient manner.

Maintain a thorough knowledge of procedures required for ATM settlement, night depository, vault cash, safe deposit, opening/closing procedures, ordering cash, and preparation of cash for shipment and receipt of cash shipment.

Prepare and compile new customer data to open new accounts.

Place holds on accounts for uncollected funds.

Balance daily work, adhering to all procedures.

Resolve routine customer problems and maintain a good relationship with customers.